Name: The Royal Haciendas All Inclusive
Price range: from £1,346.46pp (7 nights includes flights and transfers)

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Pool

The food at the restaurant was terrible, awful, if you didn't want the buffet, service was terrible ie 1 hour to get food. Food overdone one dish over done the other dish ice cold.  One person received their food 30 mins before anyone else at the table.

Terrible food and service unless you do the buffet!

Alex at the front desk of Royal Haciendas checked us in after a very long overnight flight and he was extremely helpful and knowledgeable. He answered all of our questions and was attentive to our requests and followed through quickly. Excellent service, thank you!

Excellent check in

The Royal Haciendas in Playa del Carmen is our go-to resort for a perfect sun destination holiday with family.  The resort is immaculately clean and the staff are friendly, professional and helpful.  Our two-bedroom villa was plenty large enough for six of us -- two grandparents, two parents, a toddler and a baby.  The housekeeping staff, Adriana, kept our room immaculately clean; she went above and beyond expectations, and she was truly the best housekeeper ever.   Our villa was spacious, clean and bright, with comfortable beds and linens, a large balcony with jacuzzi tub, full kitchen, living room, and it had everything we needed.  The Aqua Park for young children was a huge draw for us.  Our toddler loved the little waterslides and spray park.  We also spent a lot of time at one of the large, round hot tub pools, which was more warm than hot, and it was great for spending plenty of time lounging in while enjoying drinks and smoothies delivered from the pool bar staff who were attentive, friendly and awesome at remembering who was drinking what!  Cudos to the pool bar staff as well.  The buffet is located right by the beach and has plenty of food options.  Each day there is a different food theme, ie, Caribbean, Asian, Steak & Lobster Nigh, etc.  It offers plenty of hot meal items, fresh fruits, salads, desserts, ice cream, drinks, smoothies, and a grill where a variety of meat items can be prepared to order.  There are two reservation-only restaurants, The Kinoko and Los Murales, are both are very good.  The Hibatchi Chef at Kinoko Restaurant, Javier, prepared a very impressive meal while entertaining us with his magic skills, chopping skills, and cooking with fire!  It was such a fun experience, absolutely a must-see if you ever attend this resort.  He was AMAZING!  As well as the restaurants, there is also room service for those days or early mornings when you want some food simply delivered to your room before getting everyone up and ready to go down to the buffet.  We ordered room service several mornings when our baby had us up before 6:00 am.  There is also a fully stocked convenience store, "The Market," which has a lot of basic supplies, including several food items, clothing, souveniers, bottles of alcohol, and a pharmacy.  We were able to buy sand toys for the kids, sandals, snack food, candy, etc.  The resort also has an on-site scuba dive centre where we booked three days of scuba diving.  The dive boat departs right from the shores of the resort, so no having to travel off site to get to a dive boat.  For those who haven't been diving in a few years like me, I was able to take a short dive refresher course right in the resort's lane pool prior to going out.  Underwater dive photography was also available to be booked, and our dive photographer provided us with some really good videos to take home.  All in all, we feel that the Royal Haciendas is a wonderful place to take the family for a great beach vacation.  Simply the best.

Simply the Best!

Our annual visit to the Hacienda’s was, as always, a great time to see old friends and staff. 
The not so good this year:
Beach erosion has severely impacted those lazy days on the Playa and limited those long walks along the waters edge in both directions. Very sad. We heard the ‘beach recovery’ will take a minimum of three more years. 
The food is just not as good as it once was; lots of ‘old timers’ were talking about it. You need to follow the ASK to talk to the Chef for something special rule if you don’t see what you want. The Palapa Buffet has far fewer options for every meal. Very limited salad toppings and the yummy fresh bread is gone The hot grill options are nothing special. The Pizza ‘hut’ no longer offers whole pizzas with every topping imaginable; it’s single slice, limited options. The Pool Bars have eliminated a number of standard options. No more wraps; fewer salads; no crudité plate, etc. Room service is faster than years past!  But, after 11pm options are very, very limited. The breakfast burrito is also gone. GOOD NEWS..the Phase 2 pop up grill off the pool bar is better than ever with daily lunch specials. 
The staff is great. ASK if you need something and they will try to accommodate. 
Worried about security?  Don’t be!  Security is there to help with everything from watching over your ‘stuff’, to helping replace wet towels to anything and everything in between. A very special shoutout to Cipriano!  Kind, helpful and always watching out for us.  THANK YOU CIPRIANO for being the very best of what Royal Resorts was all about.

Year 19…Back at the Royal Hacienda’s

Javier Gomaez at Kinoko was absolutely amazing!! He had such an entertaining energy that the whole table was laughing and smiling. We love having Javier for our chef when we come here. 10/10!!! We hope that Javier will be here every time we come.

Kinoko satisfaction

Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan.

The Royal Haciendas® is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. Experience the elegance of Old Mexico and the sophistication of a resort with personalized service, swimming pools for kids and adults, restaurants, spa and so much more. Play a Nick Price championship golf course nearby. Take a five-minute taxi ride to Playa del Carmen, the Caribbean's most cosmopolitan city. You can have it all – so close to your spacious, deluxe two-bedroom Master suite with all the services of a five star hotel.

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The Royal Haciendas All Inclusive