The Reef Playacar Resort and Spa

I just got back from the Reef playacar with my fiancee and a friend we stayed 4 nights 5 days. I would not recommend this hotel to anyone because there is no nightlife or really any entertainment during the day or night. there is only one poolside bar outside during the day or you have to go to the lobby to get a drink or you have to wait to the buffet is open. Coffee is not included in the front lobby unless you upgrade to a premium guess anytime of day. The bed in the room is very uncomfortable it’s like sleeping on the floor it’s super hard but it was very clean and well maintained by the staff. The variety of food was not good except breakfast was the best. Most of the buffet food was the same all the time and the air conditioning side of buffet is very small or you gotta sit and eat in the heat. The staff is very nice. The pool looked clean but it was very slimey and tons of hair floating around didn’t feel like it was cleaned at all properly. It’s a very small resort and when you’re in your room you can constantly hear everything. Gotta leave the hotel at night if you wanna have anytime of entertainment we went down to RIU tequila for the neon party and it was amazing had a blast this hotel needs to have fun entertainment at night for everyone. This hotels location is really close to shopping and restaurants in playa del carman and like i said staff is really good and nice and that’s why iam giving 3 stars.

My husband and I are planning a very important trip to Playa del Carmen and after researching many properties, The Reef Playacar quickly became one of our top choices. We absolutely love the beautiful tropical grounds, the relaxing atmosphere, and everything we've seen about the resort online. Unfortunately, we've run into a problem before we've even been able to book. Our trip is not a typical vacation. We are traveling to Playa del Carmen for extensive dental treatment/surgery, and because of that we have several questions about our stay that cannot be answered by the reservation center. We need information about things such as refrigerators, microwave availability, freezer access for medical ice packs, quiet room recommendations, access to soft food or accommodations, and a few other recovery-related questions.
We first called the reservations line and received a room quote, but the representative explained that he could not answer questions specific to the hotel itself. He suggested we contact the property directly. Since then, we have attempted to call the hotel multiple times using the telephone numbers provided. On one occasion the call simply stopped ringing with no answer. On other occasions, after asking to speak in English or beginning to ask our questions, the calls were unexpectedly disconnected. We tried again on different days with the same result. Even more surprising, the office manager at the dental office (which recommends The Reef Playacar to its patients) also attempted to contact the hotel on our behalf and experienced the same problem. We are genuinely disappointed because we were very excited about staying at The Reef Playacar. The resort appears to offer the peaceful, beautiful environment we were hoping for while recovering from dental surgery. My reason for writing this review is not to criticize the resort but to hopefully reach someone in management. If a Hospitality Manager or Guest Services Manager sees this, we would sincerely appreciate the opportunity to speak with someone who can answer a few questions before we finalize our reservation. We would much rather stay at The Reef Playacar than book elsewhere, but we're reaching the point where we need to make a decision. We hope someone from the resort who can answer our questions will respond. We'd truly love the opportunity to become guests.

P.S. if you're reading this and have stayed in Playa del Carmen (here or somewhere else) after dental work, can you please share info., suggestions, reviews, etc. etc etc... we'd appreciate it.