- Mexico Holidays
- Playa del Carmen
- The Reef Coco Beach
The Reef Coco Beach benefits from a picturesque, beachfront location with the shopping, dining and entertainment options of 5th Avenue within easy reach. Hotel guests can enjoy a variety of beach activities from snorkelling to kayaking, while numerous on-site facilities include a large swimming pool, a range of restaurants and a sports bar. The ferry to Cozumel Island is located nearby, providing easy access to the island's idyllic, white-sand beaches.
Standard rooms are air-conditioned with en suite facilities and a private balcony or terrace. Additional in-room facilities include a hairdryer, TV, telephone, alarm clock, iron & ironing board, safety deposit box and Wi-Fi (at a fee).
The Reef Coco Beach benefits from a picturesque, beachfront location with the shopping, dining and entertainment options of 5th Avenue within easy reach. Hotel guests can enjoy a variety of beach activities from snorkelling to kayaking, while numerous on-site facilities include a large swimming pool, a range of restaurants and a sports bar. The ferry to Cozumel Island is located nearby, providing easy access to the island's idyllic, white-sand beaches.
My wife and I have just spent 11 glorious nights at this amazing resort. The food was fantastic, with plenty to chose from. The waiting staff were attentive, and always had a smile on their faces. The room was spotlessly cleaned every day. We would go back in a heartbeat
Overall, everything was very good, except for the following points:
The Latino restaurant is hard to reserve, and even with a reservation, the wait time to enter is very long. We arrived before 9:00 PM and were served our food at 9:40 PM. I ordered a molcajete and wasn't given tortillas until I asked for them, and they don't have a kids' menu—terrible service.
The photography service is intrusive/pushy; they want to charge you before even doing the photoshoot.
Mexican restaurant has excelent menu, octopus is stone bed is simply delicious and waiter Mr Alan has the best reccomendations in the house :)
Shocking treatment by both Tui and the hotel. Suddenly on 1st September main pool was shut and boards all around. Pneumatic drills due to major works which not told about. Told at first when it was shut off that it was just a leak and for inconvenience upgraded to premium package. Which didn’t interest me as don’t drink that much and the bar staff still give you cheap unless you tell them top shelf. Even though wrist bands different colour. Then found out that the works where major and on for a month. Tried to move to sister hotel as I could use that on the upgrade. This hotel is 15/20 mins drive away and transfer stops between 2 and starts again at 4.30 if you lucky to get on it. Germans and others were moved. 4 lots of guests that I k ow about all English they refused to move us. Due to commenting on Facebook hotel page I had reception complain to me that I wasn’t giving their hotel a good name! Snack bar around pool in a joke and takes so long to get served and worse at weekend when local day passes come in. Rooms clean and tidy after I asked straight away to be moved out of the dark cupboard in the corner. Was given a free massage but as something I wouldn’t have paid for not gained anything from that. Had to book other trips to get away from hotel so cost me more money. On my own so don’t feel safe going to other hotel for the entertainment at night 20 there and 20 mins back. Forget entertainment here and kids club shut due to the using for builders. Builders work 9 hour days. Japanese restaurant was ok.
Terrible and Completely Unacceptable Experience
This was an incredibly disappointing stay from start to finish. The level of service, communication, and overall attention to guests was nowhere near what I would expect from a resort.
At one point, we waited approximately 45 minutes just to place a food order, only to then be served pizza with visible mold on it. Beyond that, we were repeatedly given conflicting (and in some cases blatantly false) information by different staff members regarding excursion pricing and what was included, transportation costs, and other basic details that should have been communicated clearly and consistently.
When I specifically asked to speak with a manager regarding one of these issues, I was told I was speaking with one, only to later discover that the person was not actually a manager. That individual promised us a credit for a bottle of wine, which was never properly addressed.
Even what should have been a relaxing spa experience was negatively impacted. The batteries in the spa’s fire alarm were apparently dying, so I spent my massage listening to the alarm chirp repeatedly. For a service that is specifically supposed to provide relaxation, this was ridiculous and should have been addressed immediately.
Any one of these issues would have been frustrating on its own. Taken together, they reflect a serious lack of communication, accountability, maintenance, and basic quality control. Being served moldy food is especially unacceptable and raises concerns far beyond simply poor customer service especially when the server then tried to tell me it was “herbs”
Unfortunately, instead of leaving feeling relaxed and taken care of, I left frustrated by how many completely avoidable problems occurred throughout the stay. I would not recommend this property based on my experience.
