- Mexico Holidays
- Playa del Carmen
- Secrets Impression Moxche
Secrets Impression Moxché Playa del Carmen welcomes you to discover the most elevated level of all-inclusive luxury with the introduction of the Impression concept to the Secrets portfolio. Located within Corasol, a gated residential community a mere 40 minutes from Cancun International Airport, Secrets Impression Moxché gives new meaning to all-inclusive vacations with lavish, upscale suites and extravagant beachfront villas in addition to a more private, personalized experience for the most discerning travelers seeking the highest level of luxury and unmatched service.
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, an outdoor tennis court and a steam room. Additional amenities at this property include complimentary wireless Internet access, concierge services and gift shops/newsstands.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
Truly a beautiful resort that offers you a lot for your dollar. Especially if you are coming off season as I did in September. The rooms are very spacious and comfortable.
Ambiance is modern, romantic and visually appealing. As an Impressions guest you have access to a variety of several different pools. All a little different in style and atmosphere depending on what vibe you are looking for. The experience did not stop there from bartenders, to servers, concierge, housekeeping. Everyone was friendly; smiling and helpful.
The beach isn't the best- definitely not one that you would want to swim in due to the dark murky looking water. However perfect for a stroll or lounging on a cabana bed.
Service is 5 stars, especially from our butler team of Diego, Mali and Zulda. They are in constant contact with you and assist you in ordering room service, navigating the property, securing dinner reservations, or scheduling a visit at the spa.
Food was excellent at Cielo especially for lunch; the corn ribs I will forever remember Allora the Italian restaurant had one of the best lasagnas ever, we enjoyed Ember the steakhouse as well.
The cocktails could be a little stronger in my opinion for taste, consistency and presentation. However there is a wide variety if cocktails; wine and beer to choose from. You just need to find your favorite and stick with it.
All in all, a marvelous vacation and stunning resort that I highly recommend.
If you are looking for relaxation and service at an elevated level to allow you to disconnect from your day to day life, look no further.
So nice I have visited thrice, Impression Moxche is an upscale resort experience that does not disappoint. I visited other Secrets resorts in Riviera Maya in the past, but once I found Impression, I just keep returning here.
The rooms are large, luxurious, spacious, and beautifully appointed. Magdalena and Evangelina were our housekeepers for this trip, and our room was beautifully made up every single day, and turned down every evening. The turndown service is a particularly nice touch, preparing the room for your evening in bed to relax for the next day ahead. At Impression, you also have access to a butler service all day (7-11) who you can contact via text message for literally anything - housekeeping requests, maintenance needs, dinner reservations, general questions. You name it, your butler can either help you with it or point you to the person who can. Our butlers, Alexis and Diego, were truly next level. In addition to being available constantly (literally) to field our questions and help with requests, they also went above and beyond by setting up some cute in-room amenities for my wife and I for our anniversary. This butler service sets Impression apart from the rest.
The other shining star of the Impression experience that you will not get elsewhere is the rooftop pool and dining experience. On the top floor of your building is a beautiful infinity pool and a restaurant, both of which are only available to Impression guests. The pool concierge will set you up with a free cabana or lounger, arranging the umbrellas to your liking and refreshing your chair and body towels as often as you like. They also come around to offer glasses cleaning and cooling face mists to keep comfortable. David was our primary pool concierge who took such excellent care of us the entire trip, making sure we were comfortable and had all we needed. Truly a professional! David was also joined by his colleagues Hugo, Christian, and Daniel who also took wonderful care of us.
The rooftop pool also offers drink service directly to you in the pool, and food service directly to your lounge chair or cabana. You can also sit down indoors or outdoors at the restaurant steps away from the pool if you prefer a more formal experience. The pool servers will not leave you wanting for a beverage - they are lightning fast. An extra special recognition goes to Osvaldo and Orlando from the rooftop service team - these two guys took care of us on our last visit two years ago, and still remembered us when we returned. I can’t say enough good things about how kind, thoughtful, and friendly they were. They were joined by colleagues Javier, Alberto, and Marco who made sure that we always had a drink in hand and a smile on our face. Also a special thank you to Ana at the front desk of the restaurant who always greeted us with a smile and a friendly conversation.
We did not explore the restaurants too much, because we already fell in love on previous visits with Allora, the Italian restaurant, for dinner. Homemade pastas and pizzas really hit the spot after a long day at the pool, and the team here never disappointed. We were served by Angel, Angel (yes, a second Angel!), Daniel, and Enrique, who all worked hard to provide top notch service. They were all absolutely wonderful. Roxana also checked in on us on every visit to ensure we had a pleasant experience, and Gameba was a fantastic hostess every night.
For breakfast, we mostly enjoyed room service or went down to the Impression-only table service breakfast at Seaside, where we had excellent service from Fernando and had delicious cinnamon rolls, French toast, and chilaquiles. The French toast in particular is a favorite of many guests, and the cinnamon roll frosting is addictive! We also enjoyed the Market Cafe buffet a few times, which has every option you can think of, from healthy vegan plates and smoothies, to Mexican breakfast foods, to carb heavy toasts and breads. It’s a dream! Karlita and Victor helped us at the Market Cafe and made sure our plates were cleared promptly and our drinks were never empty. Very impressive the level of service they provided, considering the amount of people dining here!
If you have the time, also highly recommend the spa. We had an excellent massage with Zulema and Patricia - never been more relaxed in my life. Prior to the massage, we did the hydrotherapy circuit, which was led by Carlos. A special thank you to Carlos who took time and care to patiently guide us through the hydrotherapy experience and ensure we knew exactly what we were doing and how to best navigate the experience. Carlos made us very comfortable and set the perfect tone leading up to our massage, and it made all of the difference in the world.
For a special occasion, also recommend having the professional photographer on-site take your photos. We were thrilled with our results, and Estefania was an excellent photographer who made sure we were happy with all of our locations and poses.
If you’re looking to step away from your everyday busy life, disconnect, and enjoy a vacation where you don’t have anything to worry about - this is it. The entire team at Impression Moxche is genuinely at your service 24/7. There isn’t a single person who does not offer a smile and a greeting when you pass by. I can’t say enough good things about these people - and that’s truly what makes the difference here. The property is certainly lovely, but it’s the people who are truly thoughtful and kind that make all of the difference.
Beautiful place second time going. But I’m sick like everyone else that visited recently. Seems like bigger issue with soo mony people sick with the same issues. I seen a post about elevator buttons and I have to agree we’re not cleaned always looked dirty. Seems like an issue somewhere. I love this resort but I’m beyond sick still 48hrs after leaving.
We spent a week on the Impression side of Secrets Moxché and had a wonderful time overall. The resort is beautiful, the rooms are incredible, and the Impression experience definitely adds another level of service and exclusivity. There were a few things that kept it from being our favorite Secrets resort, but we would absolutely consider returning. Our room was HUGE, beautifully appointed, and thoughtfully designed. One of the things I really loved about the Impression building is that the setup gives every guest an ocean view. There really isn’t a bad room location from that standpoint. Another big benefit of staying at Impression is the additional pool options. Impression guests have three dedicated pool areas, in addition to access to the rest of the resort. We spent our first day at the rooftop pool, which is gorgeous and has an amazing atmosphere, but the service was noticeably slower than what we’ve become accustomed to at Secrets resorts. We moved to the main Impression pool after that and found our spot for the rest of the week. The service there was much more attentive, and Daniel, who handled the chairs and guest setup, was fantastic. I am extremely sensitive to the sun, and every day Daniel moved my umbrella throughout the day to keep me shaded. It sounds like a small thing, but those are exactly the kinds of details that make a luxury resort experience feel special. He was kind, attentive and genuinely seemed to care that we were comfortable. Our butlers, Julio and Xochitl, were also amazing. They made our restaurant reservations for the entire week, adjusted them whenever I changed my mind, arranged our spa appointments and took care of all the little coordination pieces that you normally have to think about yourself. Having them handle those details made the week noticeably easier and more relaxing. The food overall was very good. If I had one criticism, it would be that a few of the Impression dining experiences seemed to be trying a little too hard to be "foodie" or elevated. Sometimes the simpler dishes were actually better. Nothing was bad, but there were a few meals where the concept felt more impressive than the execution. One thing that definitely deserves mentioning is the elevators. I had read before our trip that elevator issues have been an ongoing complaint at this resort, and unfortunately that was still true during our stay. Multiple elevators were under construction or unavailable, and waits could be incredibly long. For a resort at this price point, and particularly on the Impression side, this really needs to be resolved. It was easily the most frustrating part of the week. On the other hand, the nightlife was much better than I expected and ended up being one of the fun surprises of the resort. The evening entertainment was good, and the speakeasy afterward was a blast. The DJ was great, the dance floor was full, and people were actually staying out and having fun. If you like having some nightlife available without staying at a full-on party resort, Moxché does this really well. Overall, we had an amazing week. Impression gives you beautiful accommodations, more private spaces, great service and some wonderful people who really elevate the experience. The elevator situation needs attention, and not every attempt at elevated dining quite hit the mark for us, but neither was enough to overshadow how much we enjoyed the trip. Would we return? Yes. Would it be the first Secrets property we'd choose to return to? Probably not. There are a couple of other Secrets resorts we've visited that we would personally put ahead of Moxché, even after experiencing the Impression level here. But that says more about how strong some of the other Secrets properties are than it does about Moxché. If you're considering Impression Moxché and value a huge room, ocean views, dedicated pools, attentive service, good food and enough nightlife to make the evenings fun, it's absolutely worth considering. And if you end up at the main Impression pool, say hello to Daniel. He was one of the people who made our week special.
Beautiful Resort, But Absolutely Not the Luxury Experience We Expected
My husband and I recently stayed at Impressions/Secrets Moxché (9/25/26-9/30/26) and unfortunately, this was the most disappointing all-inclusive resort experience we have ever had!! We will never return to this resort nor would I ever recommend it to anyone!!!!
The resort itself is beautiful. Unfortunately, that was the only thing that met our expectations. We booked this property expecting exceptional service, food, and an overall luxury experience based on its reputation and 5 -Diamond designation. What we experienced was almost the complete opposite.
The illness we experienced was the BIGGEST major concern.
A significant number of people we spoke with during our stay told us they had become sick, including my husband, who experienced horrible diarrhea for four days, while in Mexico. E-coli, bacterial infections, and all kinds of things are being spread to MANY MANY guests at this resort! To the point it should be shut down in my opinion before someone becomes so ill they die! If you don’t believe me go checkout the facebook groups on this resort and see for yourself! Many guests have been hospitalized with severe symptoms or have had repeated doctor visits and been on all kinds of antibiotics. Many reports say this has been going on for well over a year!!! So it’s absolutely not an isolated incident. Had I known any of this ahead of time I would have cancelled or switched resorts!
And unfortunately, this wasn’t something that ended when we left. We have now been home for about a week, and my husband is still getting sick periodically.
The room was pretty but smelled musty/moldy. We were in room 1509. Other couples in rooms near us also complained of the same smell. So they must have moldy AC unit or something?
The service was extremely disappointing.
The majority of the staff seemed miserable, unhappy, and disengaged. We encountered maybe one or two bartenders our entire stay who were genuinely friendly and seemed like they actually wanted to be there. The waitstaff was much the same. I have never tipped so little on a vacation because of poor service. We even went out of our way to leave unusually large tips a few times just to see if the service would improve. Unfortunately, it didn’t.
The “butler service” was particularly disappointing. In my opinion, it was POOR concierge-level service, if that.
I requested an ice bucket and two champagne glasses so we could have a drink while getting ready for dinner. It took an hour for our “butlers” to even respond to the request, and when the items finally arrived, we were already ready to leave the room—and they brought white wine glasses instead of champagne glasses.
Our turn-down service was also forgotten the first night. After that, I found myself having to message the butler repeatedly whenever we were leaving for dinner or heading out for the day just to remind them to provide services that were supposed to be included.
Our mini refrigerator also stopped working completely. Everything inside was warm. When I notified the butler, instead of simply addressing the problem, I was essentially told that the refrigerator was already as cold as it could be. I had to explain that the issue wasn’t the temperature—it simply wasn’t working. Someone eventually came to address it, but only hours later, when we were back in the room trying to get ready. Had it been taken seriously when I first reported it, it could have been fixed while we were out.
I have screenshots documenting the ice bucket request, the turndown/room clean, and the refrigerator conversation, so these aren’t exaggerated complaints or things I’m remembering differently after the fact.
The food and dining experience were also a major disappointment!!
Dinner service was painfully slow everywhere, and the food was underwhelming night after night —not exceptional or memorable in the slightest.
Bisou was particularly unacceptable. My husband’s Beef Wellington arrived literally cold. Not slightly cool—actually cold enough that there was still a chill to it. At first I thought he might have been exaggerating until he gave me a bite and I could feel it myself. Our waiter never came back to check on us, so we couldn’t even send it back. Eventually, we simply got up and left.
Ember was another disappointment. As people who genuinely love steak, we were shocked that the “steakhouse” only had ONE included steak option—a skirt steak. Everything else came with a significant additional charge!! At a resort where guests are spending close to $1,000 per night, I find that extremely difficult to justify.
The drinks were another disappointment
We found one bar that actually had a signature cocktail menu, which I found bizarre for a resort of this caliber. Many of the bars also closed extremely early. The entire resort ran out of grey goose. And the drink ware was just strange. Drinks were served in enormous plastic wine glasses that were practically softball-sized. By the time you could finish a drink, it was warm. Other drinks were so overly sweet that the alcohol-to-mixer ratio seemed completely off. Sitting at a luxury resort drinking a Bloody Mary out of an enormous plastic wine glass was honestly just bizarre.
*The pool and property maintenance were disgusting as well.
At the Cove pool and Main pool, we saw nicotine pouches floating in the water, discarded drink cups everywhere, and even beer cans floating in the pool corners. The water had a film/scum on it in places. It was disgusting and made me question how well the pools were being maintained.
There was also a lot of construction taking place, including saws operating along the walkways. It made it difficult to enjoy our balcony without listening to unbearable construction noise.
Restaurant reservations were incredibly frustrating.
We absolutely hate having to make reservations on vacation. We don’t enjoy being on a schedule when we’re trying to relax. Unfortunately, getting into virtually any restaurant before 9:00 PM without a reservation was nearly impossible.
What made it even more frustrating was seeing restaurants that were half to three-quarters EMPTY while guests were being turned away. I repeatedly asked the hostesses why there were so many empty tables but we couldn’t be accommodated, and I was simply told they didn’t have the ability to do so.
Overall, we felt like we wasted a significant amount of money. This was especially disappointing because this was the first vacation my husband and I had taken just the two of us since our son was diagnosed with cancer. We were incredibly excited for this trip and were looking forward to finally getting away and relaxing together.
Instead, we spent a large portion of our vacation dealing with poor service, disappointing food, restaurant restrictions, maintenance issues, diarrhea, and problems that simply should not happen at a property charging what this resort charges.
Quite honestly, I wish we could get our money back. I don’t say that lightly.
We have stayed at many all-inclusive resorts, and this was, without question, the most disappointing experience we’ve ever had.
I genuinely do not understand many of the reviews describing this property as an exceptional luxury experience. We spoke with several other couples during our stay who felt exactly the same way we did.
I obviously cannot speak to how the resort receives its reviews or what other guests experienced, but the disconnect between what we read before booking and what we actually experienced was mind blowing. Maybe they pay for influencers/good reviews? Maybe they take down bad ones? Hard to say but the math isn’t mathing.
Based on this experience, we would be very hesitant to return to a Secrets property, and we would absolutely never return to Moxché or recommend it to friends or family.
We spent a significant amount of money expecting a truly luxurious vacation. Unfortunately, that is not what we received. Moxche should be stripped of its “5-diamond” status in my opinion. It wasn’t even budget level resort service or food!!
