- Mexico Holidays
- Playa del Carmen
- Sandos Playacar
Located in Playacar, Sandos Riviera Select Club All Inclusive - Adults is a perfect starting point from which to explore Playa Del Carmen. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, car park, airport transfer are on the list of things guests can enjoy. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, whirlpool bathtub, non smoking rooms, air conditioning, desk. Entertain the hotel's recreational facilities, including hot tub, private beach, fitness center, sauna, golf course (on site). Friendly staff, great facilities and close proximity to all that Playa Del Carmen has to offer are three great reasons you should stay at Sandos Riviera Select Club All Inclusive - Adults .
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a nightclub and a complimentary water park. Additional amenities at this property include complimentary wireless Internet access, concierge services and babysitting (surcharge).
Wonderful vacation experience! Traveled here with a large group of 19 people, including children. Delicious food, impeccably clean, very kind staff, fun pools, and a beautiful beachfront!
Lots for kids! They loved playing at both water parks and the beach. A highlight was the bike tour to the mayan ruins that are a 20 mins bike ride off the resort. The staff that went with us were so patient with our kids.
The spa was wonderful, had a great massage. Beautiful spot to relax with a sauna, steam room, and pool.
I'm including pictures of the drop off kid areas because I found it hard to find out information, we weren't sure of what to expect. Kids up to age 11 are allowed to stay for 2 hours at a time (up to 4 hours a day) in the Kids Club. They have a room for arts and crafts and a little movie theater and a small play ground outside which includes a small pool that was not filled with water at the time. I was glad because I didn't feel comfortable leaving my kids there to swim. But they have an activities schedule and the kids had fun there and were excited to go. The staff was kind and the building was locked. The check in/check out process was strict, I felt my kids were very safe there. Kids must wear socks here. We forgot a couple time and had to go back to the room for them. This is open from 10am-6pm. I did wish this was open later into the evening. But it was so nice to drop the kids off for a couple hours for some quiet on the beach in the afternoon. The Teen Zone is separate building close by to the Kids Club. Kids 10 and up are welcome, but they are open on a different schedule, 3pm-10pm. This does not look like the pictures I found online because they recently turned the old Teen Zone into a restaurant. Its just a small room with video games, and then a coupe other activities like pool and board games. Nevertheless, my kids were excited to go and they made friends there. This area is not locked, and the kids can come and go as they please. Hope this helps!
Areas the resort could improve on is the lengthy time of the check in process. They had several staff members at random desks around the lobby doing nothing, but then only 2 people checking in a huge line of people. Also, be prepared to WALK! The resort is very spread out, and the transportation trolley only come about every 20 mins. The definitely could use more vehicles to transport guests. It was unfortunate that they could not help me with making large group dinner reservations. You cannot make any reservations prior to arriving at the resort. and even then you have to make them through the app. One kind staff member at the guest services was able to get me one reservation for 16 people( we had 19), but that was the best he could do. Our group was split up for dinner every night at different restaurants.
Spent my Birthday week at Sandos Playacar. Excellent time had by all 11 of who went. Premium Club was worth the extra $$as it allowed us access to air conditioned bars prior to dinner reservations and a chance to cool down. The beach side service provided by Carlos was top notch. He always had a smile on his face while serving us drinks! Entertainment was great also. The best restaurant to us was the Mexican one where i had my BDay dinner. The only downfall was the broken pool and the occasional Sargassum deposit. Other than that we had a great time with wonderful memories and great service. PS Ask for the story about Maria from guest services. I would go back.
Perfect location enough for everyone
This is hard to write because we love the staff at Sandos Playacar, but if you are considering buying into Royal Elite, you should be aware of some potential put-offs.
When I asked about it, here is their response cut and pasted from the email Royal Elite Customer Service sent me:
" As you are aware, our rates are dynamic, as are the discounts applied to them. Each time you submit a new request, the rates are updated accordingly. In this case, for the dates you are requesting, only a 40% discount is currently applied for children aged 3–12. Previously, the discount was 50%, but it has since been updated to 40%.
As you can guess, our trust with Sandos Royal Elite has been damaged.
Let me tell you. If you need a massage go to the spa and book with Gaby or Isabella or Lida. They are the best ever. An asset to Sandos. Also entertainment team are awesome July, Claudia and July's brother are super. Very caring. Italian restaurant as for Diminoco. He is so attentive. At the buffet as for Raquel. So effectient and happy. But for a drink go to Avenue bar and see Marion and Jose. What an asset. They make you feel like you have known them forever. Like family. But Lore working at guest service is they happiest person we met. She bents over backwards to help you. She is a gem.
