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- Playa del Carmen
- Palmaia The House of AiA
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Palmaia The House of AiA
Mexico, North America
Playa del Carmen
Strategically situated at the tail end of the most beautiful beach in the Riviera Maya, The House of AïA brings us Palmaïa, an exclusive beach enclave focused on connecting us to nature, ourselves, and the sanctity of life. Every effort was taken to ensure the original landscape remains untouched to feel the healing authenticity of old-growth trees and naturally occurring, cool-water cenotes. All guests reside in ocean-front suites: some with swim-out access to the infinity pools, others with sweeping views of the sea, and a few nestled among the ocean-side mangroves. Guests also enjoy high-end amenities without sacrificing environmentally friendly practices, while the restaurants offer the best cuisine in the region, extensive plant-based options, and impeccable style. But even still, the real jewels are the Architects of Life personal growth program and the Rituals of Sound series. The Hotel is Pet Friendly, for more information contact the hotel.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools and a health club. Additional amenities at this property include complimentary wireless Internet access, concierge services and a hair salon.
Facilities
- Beauty salon*
- Spa treatments*
- Massage*
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Sun loungers
- Outdoor freshwater pool
- Private beach area
- Dining area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
5.0 Excellent1,720 reviews
Excellent
95%
Very Good
3%
Average
1%
Poor
1%
Terrible
0%
Location
Cleanliness
Service
Value
Casa de Aia is heaven in Mexico
Palmaia is the best hotel experience i had in my life. The property, amenities, employees, food, ambience is above expected. The hotel offers the best hospitality. Our nomades Kassandra & Oscar are the best concierges. Adriana , Yassiim, Abraham, Sergio, Ale gaves us an amazing dinning experience. BTW Su Casa is the best restaurant among the others. My overall experience is not 10 but 11! Already planning my nxt trip there.
It’s truly heaven and worth every penny
There aren’t enough words or time to express all that is perfect about Palmailla. Don’t overthink it and just book it! This was our second trip and we already can’t wait to go back. The location, how beautifully natural everything is, the service, the food. All impeccable and we had no complaints. The spa is one of the most unique places and I highly recommend the 90 min relaxation facial. Ruben has hands of gold. Our nomadic guides Oscar and Kassandra went above and beyond for us every single day. This trip was ultra special with the full moon and we were treated to mama and baby monkeys daily - so much nature and quiet. It’s the rewind/recharge that you dream of.
Review by Donya M Dallas, Texas
More Than Mosquito Bites!
One final experience I feel is important to share involves a significant health issue that began during my stay. Beginning on the second day, I developed what I believed were unusually severe insect bites covering much of both arms and legs. I never actually felt myself being bitten, yet by the following morning I had dozens of intensely itchy lesions and spent the remainder of my vacation trying to manage what I assumed was an extreme reaction to mosquitoes.
After returning home, the symptoms continued to worsen rather than improve. I have since been diagnosed with scabies. What I initially thought would resolve on its own turned into weeks of relentless itching, severe sleep disruption, extensive cleaning and laundering, medical treatment, and considerable financial expense. This is not something to take lightly. Early recognition and prompt treatment are essential, and I believe every resort has a responsibility to remain vigilant regarding environmental health and to respond quickly to any potential concerns.
Perfect experience in every way
Perfect retreat in every way. Second visit and it was like coming home. My wife and I are also business partners and this escape meant a lot to us. We just love the location and the setting and the facilities and the restaurants. We love riding the bikes to the restaurants. We love that there is plenty of room for everyone on the beach and everyone has prime views and idyllic cabanas. Palmaia is the perfect setting for us to truly let go and unwind. While at Palmaia take the time to get to know the amazing staff as well. Just great people in every part of the operation. Edgar from the in house reservations was super helpful to work with. Paolo at reception was our angel and so friendly. Starting our day at Plantissa with the very friendly smiles from Elis & Joselyn started our day on a high note every day. Thank you so much. All our dinner servers were great but we need to thank Samuel at Mar de Olivo for taking extra time talking with us. Made for the most special experience of our trip. We love Enrique at Eolo. Best happy hour server ever! Danny and Debbie on the beach are very attentive and it felt like getting served by good friends. Sergio and Charlie's just a neat person to talk with. Thanks to everyone at Palmaia! Jeff & Julie
Best of the Best!
The best experience! From the highest-quality food to the beauty of the grounds to the genuine service, it doesn't get any better. We keep coming back and it only gets better. Everything is top-notch and done with care.
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