- Mexico Holidays
- Playa del Carmen
- IBEROSTAR Selection Paraiso Lindo
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IBEROSTAR Selection Paraiso Lindo
Mexico, North America
Playa del Carmen
Nestled between Cancun and Playa del Carmen on one of Mexico's finest beaches you will find our luxury family friendly resort. Inspired by Mexico's captivating history and charm yet modern and filled with all the amenities to make your vacation a memorable one. The resort offers restaurants with dining venues featuring cuisines from around the world, as well as outstanding dishes with the authentic flavors of Mexico. For beverages and light dining there are inviting bars and snack, bars are located throughout the hotel, while room service is ready to serve the customers. For guests traveling with children this resort will meet your needs, offering an innovative program for children grouped by age with different activities. With spacious elegant rooms many with private balconies with a spectacular view. Some of the room amenities include complimentary Wi-Fi. No vacation would be complete without a day at the resort’s spa, offering all-natural treatments to rejuvenate your mind and body heal sore muscles and relieve stress. No matter what your vacation interests are, you are bound to find here in Playa Paraiso.
Facilities
- Darts
- Tennis
- Billiards
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium *
- Steam bath*
- Sauna*
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent9,591 reviews
Excellent
62%
Very Good
23%
Average
8%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Great Family Vacation
Our family of 5 (3 kids - 12, 12, and 15) loved our 4-night stay at Iberostar Lindo. I would give this resort a 4.5 if it let me :-) We used a travel agent to find the best place for us given our budget and needs. There are MANY resorts and they all have pluses and minuses. Our goal for the trip was to relax and swim with whale sharks. We did that and then some. Mila was a lovely concierge and was very responsive to questions during our stay. They also have an app with 24 hour chat service that was helpful on multiple occasions. If you are looking for beach views, this is not a good choice for you. This is more of a rainforest vibe and you walk through the mangroves to get out to the beach. The beach is lovely, though this time of year, does have a lot of sargassum. We still spent time there enjoying the sea breezes and snack shack/bar. And we enjoyed floating in the pools and lazy river when we weren't off on excursions.
Rooms: The rooms were perfect for us - large and spacious, cleaned daily. Nearby activities: There are MANY excursions in this area. We booked a whale shark tour through our travel agent that was amazing. We also decided to book a short snorkel trip with the onsite dive company. We saw lots of folks doing parasailing and jet skis. Non motorized water sports are included in the package though doing those activities is confusing. We got a lot of mixed information about this. The beach conditions were not very conducive either (rough waves and lots of sargassum). The water slides and lazy river are only open until 5 and the pools are open until 7. I do wish this information was easier to find before we arrived as we got in late in the day and wanted to still enjoy the pools. The open air theatre is wonderful! We saw a circus show that was really great. There were shows and activities pretty much every day. Walkability: It is a big resort as others have said and the walk from the front to the beach can be long. They have golf carts if needed but we enjoyed the expansive layout and walks. Food & drinks: We very much enjoyed the food and drinks. My kids LOVED the buffet options. We did several restaurant options as well and this is where the service falls a bit short. There seemed to be only one or maybe two servers at these restaurants which made service very slow. We were able to get reservations but had to be flexible, which was fine with us. We did try to go to the Italian restaurant one night but the wait was over an hour so we had to pivot. Some reviews mentioned the hours of restaurants...we didn't find this to be a problem because there were always ways to acquire food! There is a lovely coffee shop open until 11pm with desserts and sandwiches - we went many times. On the nights we had a late reservation, we had snacks at the beach (open until 6), and there were tacos near the main pool for a few hours in the afternoon as well. All of the servers we encountered were lovely - friendly and helpful. Noteworthy details: This resort was pretty perfect for OUR family. There were only a few disappointing things - 1) using the resort "credits" caused confusion and felt like more of a trick, 2) "included" activities were confusing - for example doing the activity might be included, but you had to pay to be trained to do the activity. And if you wanted to snorkel, I don't think there was anywhere right on the beach to do so, 3) we had one bad experience with a person working in one of the mall shops which was upsetting, but otherwise all of the staff we encountered were wonderful, especially the guys who drive the golf cart shuttles - they were so friendly and asked all about our family, 4) the club house and pool hours - the club house is only open until 5 so you have to return floats and such by then, and the pool closes at 7 - for my night owls, later hours would have been nice - would also be great to be able to find this info ahead of time so we could plan ahead. All of these items are relatively minor and didn't effect the overall positive experience we had at this resort!
2nd time here
Great staff, nice clean rooms, great pools and grounds. Restaurants are good, accommodated our large party of 40. Food is better than avg for all inclusive. Been there previously and only disappointment was ocean. Sargassum was prevalent and water was no longer crystal clear blue- not iberostars fault.
Star camp
The Lindo hotel is nice , full of animals Starcamp is huge with los of activities and a minichef with beverages and snacks! This place is great! My granddaughter loved it. Especially participating in the Mexican show. Thanks !
Bed bugs!!!
Our family recently stayed at Iberostar Selection Paraíso Lindo in Riveria Maya. The trip started off great—the resort is beautiful, and the staff we interacted with were incredibly friendly.
Unfortunately, three days into our stay, I noticed I had bites on my legs and ankles that were itchy and beginning to swell. We decided to inspect the bed and discovered what appeared to be a bed bug infestation, which we documented with photos and videos.
After three calls to reception, we finally had a concierge arrange for our room to be inspected, and we were moved to another room. However, the response from management afterward was extremely disappointing. We were not initially offered any assistance with laundering our belongings, despite the obvious concern of potentially bringing bed bugs with us. We had to advocate for our clothes to be washed, and we were initially charged for the service. The fee was eventually reimbursed at checkout.
Management then told us they would meet with us over dinner to discuss the situation. They never showed up and did not contact us afterward.
Three days after the incident, with still no follow-up from management, we went to the lobby ourselves to ask about compensation and what was being done. A manager/supervisor informed us that the original room had been quarantined and was being treated for bed bugs, confirming that this was a legitimate issue with the room. Despite this, they were unable to offer us any meaningful assistance.
From the moment the bed bugs were discovered through the end of our stay, Iberostar did not offer any medical assistance for my swollen bites, compensation for the disruption of having to change rooms, or any meaningful acknowledgment of what we had experienced.
The resort itself is beautiful, and our interactions with most of the staff were positive. However, discovering bed bugs in our room was a serious issue, and what made the experience considerably worse was how management handled it afterward. We expected the situation to be taken seriously, communicated about, and addressed appropriately. Instead, we had to repeatedly seek out assistance ourselves.
Overall, we cannot recommend Iberostar to anyone looking for an all inclusive resort in Riveria Maya. There is a numerous amount of resorts in the area, you would be best off spending your money somewhere they will give you more attention. It would have meant a lot for Iberostar to simply acknowledge the seriousness of the situation and make a reasonable effort to assist us after we literally discovered bed bugs in the room we had been sleeping in.
Review by dylanj1105 Rochester, New York
Amazing holiday and would recommend
We have just returned from a 10 night stay and had the best holiday! The resort is beautiful and staff work tirelessly to keep it maintained. They were busy doing something in every direction you turned to make sure it was looking great. Large swimming pool with drinks flowing (strong ones!). Highlights for us were the foam party - the kids loved it. We saw a couple of shows which were excellent. We enjoyed the food - we preferred the buffet to the à la carte restaurants. They weren't amazing and better selection for kids in the buffet. Service was outstanding across resort and we tipped fairly. Concierge arranged transportation for a couple of trips which was helpful and we couldn't fault the transport provided. Was initially worried about size of resort and finding our way around but really not as daunting as first thought - layout is good. We were in block 55 which was a perfect location for us. Didn't use the beach much due to the seaweed but the pools made up for this.
Only one criticism... didn't like constantly being asked for photo shoot and eye art photos. We were hounded about this multiple times a day, even after already saying no. If people say no, it means no. And the cost of things in the shops on resort is eye watering! Other than those two downsides we had a wonderful holiday and would return.
Review by HappyHat23 Kettering, United Kingdom
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