Name: Hyatt Zilara Riviera Maya
Price range: from £0pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

General view

The food at every restaurant is really good!  I read other reviews indicating that this is a smaller resort, but it was perfect & so much fun for our group! Miguel was the best server, and Anna & Sandi were great pool entertainers! 
We loved going to the coffee shop throughout the day.

Great resort!

We are members of the Unlimited Vacation Club, that now is part of the Hyatt Hotels. As such, we can book the Hyatt Zilara Rivera Maya. Before being bought by Hyatt, this was the Secrets Capri Hotel with an amazing Mexican style (beautiful, traditional, carved wood furniture; old-style paintings; and rich decorated restaurants – the best was the Italian one.) We stayed at the Capri several times, because we really enjoyed stepping into a traditional Mexican hacienda with luxurious restaurants and a stylish coffee place. Also, as a member of the club, we enjoyed some benefits as special areas around the pool and at the beach, and the water circuit at the Spa. Now, that feeling of timeless luxury in a Mexican setting is gone. Do not get me wrong, the new décor is very nice, but it could be a hotel anywhere in the world, that old Mexican “ambiance” is gone. The restaurants lost their character (cheap looking tables and chairs), and the amazing coffee place has been replaced by one that could be found at the food court of any mall. Rooms have been updated, but they look like any other room in any other beach hotel, nothing special. Bathrooms have been renovated too. Because it is not a “Secret”, we do not enjoy the same benefits (no reserved place at the beach, no restaurant for members; no water circuit). Employees are very friendly, and they go the “extra mile” to accommodate your needs. However, check in is complicated (few employees looking after Club members). 
We miss the Capri.

Nice hotel, but nothing special

Hyatt Zilara Riveria Maya offers an excellent beachside resort experience.  Easy access to both beach and pool.  The pool serves as the physical "hub" of the resort layout.  Very attentive service in all dining outlets and at the beach and pool area.  Tropicalview guest suite was perfect, with swimout access.  Well-appointed, including a safe, bathrobes and slippers, and luxury bath amenities and rain shower.  We were given the hard-sell invitation to a 90-minute Membership sales presentation, but declined.  Chocolate gelato at Coffee Republic was delicious.  The gift shop conveniently offered a variety of sundries, clothing, and tourist merchandise.  The only real point of recommendation for Management would be to include a small menu for the sports bar, which had just been renovated and reopened at the end of our visit.  As well as adding one more restaurant for variety, as not all restaurants were open for all meals, and some were not open every day for a particular meal.  That limited choices if not venturing out for a bite to eat.

Unforgettable weeklong tropical vacation

Restaurant service was very good, and our walkout pool was amazing. However, it took hours to get our luggage, and they tried desperately to give it to our neighbors are few doors down before we got it. Even after our neighbor said it wasn't theirs, the attendants STILL tried to leave it there! It took days to get the free bottle of wine we were promised when we booked our stay. Attempting to get a featured item ("Floating Breakfast") was nearly impossible, and then we were overcharged for it. At that point, I was just happy to get it! Once you check in, they funnel you to "the coupon people" who are really there to try and schedule you for a sales pitch. They will tell you it's not a time share...and it may not be, by name, but the end result is the same...they want to ship you over to another property for breakfast and a sales pitch. I didn't book through a club, so being forced into the attempted scheduling was very annoying to me. 

Overall, I would say we enjoyed our time, but service was incredibly inconsistent, except in the restaurants. We had great service there. Anything else you needed though, was extremely hit and miss. You may or may not get your room service even if you call, you may or may not get remote batteries even if you ask, things like that. I expected top notch service, which we did not get. I'll definitely go back to the area, but we'll likely try a different resort.

Relaxing after we finally got our luggage and ditched the attempted sales pitch

The bed was stiff I loved it but my partner was not really a fan. The food options were wide in variety and delicious. The beach was solid I think we came not too long after a storm so they had a bit of a swell but the pools were amazing. The views were stunning and the staff was outstanding. Will definitely make a trip back to this resort.

Great experience at the resort

Hyatt Zilara Riviera Maya is an adults-only beachfront resort located in the selcluded region of Riviera Maya, and surrounded by lush mangroves. The property has easy access to the Cancun International Airport and is only six miles from Playa del Carmen.  This luxurious 291-suite resort breathes romance, resembling a modern hacienda, sitting along a stretch of pure white sand beach. During their stay, guests will enjoy the unlimited food and beverages selections at nine restaurants, bars and lounges, relax at the ocean-view pool, indulge with some pampering at the full-service Zen Spa and round the day out with nightly performances. Combining beautiful architecture with impeccable service and lavish accommodations, this all-inclusive resort is a vacation paradise like no other.

Indian Subcontinent

India

Escorted Tours

Escorted Rail Journeys

Private Tours

Africa

Kenya

Holidays

Multi-Centres

Europe

Cyprus

Malta

Kerala

Latin America

Argentina

Egypt

South East Asia

Indonesia

East Asia

Taiwan

Madeira

Escorted Walking Tours

Mongolia

Norway

Indian Ocean

Seychelles

South Africa

Colombia

North America

Canada

Philippines

Madagascar

Vietnam

Caribbean

Jamaica

Bhutan

Namibia

Portugal

All trip types

River Cruises

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Cambodia

Thailand

Costa Rica

Middle East

Dubai

Maldives

Mauritius

Sri Lanka

Australasia

Australia

Cuba

Japan

South Korea

France

Kyrgyzstan

Czech Republic

China

Morocco

Tanzania

Peru

Brazil

Albania

Chile

Nepal

Algarve

Romania

Jordan

Borneo

Malaysia

Uzbekistan

Turkey

Tenerife

Lanzarote

Benidorm

Bali

Croatia

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Netherlands

Italy

Spain

Iceland

Austria

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Antigua

Grenada

Majorca

Saint Lucia

Abu Dhabi

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

Special Offers (view all)

Trip Type

Sort by

More Info (view all)

Hyatt Zilara Riviera Maya