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  • Mexico Holidays
  • Playa del Carmen
  • Grand Velas Riviera Maya

Grand Velas Riviera Maya

TripAdvisor Review
Mexico, North America
Playa del Carmen

Go Beyond All Inclusive At Our Luxury Riviera Maya Resort. Hugging the coast where the Caribbean Sea meets the Yucatan jungle, Grand Velas Riviera Maya takes you beyond all inclusive. Savor gourmet cuisine from renowned chefs, bring balance to body and mind with treatments in our holistic spa and unwind in suites with private terraces, plunge pools and uninhibited water views. Find refuge on the white sand beach or lounge by the infinity pool, paired with attentive service from our concierge. Schedule a massage in the comfort of your suite. Join an exciting excursion to explore lush jungles, underwater caves or Mayan ruins. Or, grab a drink at one of our vibrant lounges.

Hotel Information

Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a fitness centre and karaoke. This property also features complimentary wireless Internet access, concierge services and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.

Facilities

  • Paddle tennis*
  • Tennis*
  • Billiards
  • Volleyball
  • Beauty salon*
  • Spa treatments*
  • Massage*
  • Steam bath*
  • Sauna
  • Entertainment programme for children
  • Please note some facilities may incur an additional fee

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

Trip Advisor
5.0 Excellent6,986 reviews
Excellent
88%
Very Good
8%
Average
3%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
TripAdvisor Review
Wonderful

Wonderful experience from start to finish! The entire experience was great, but what really stood out was the staff. Food was great. Everyone was incredibly friendly, welcoming, and genuinely attentive. It felt like they took the time to get to know you as a person rather than treating you like just another guest or another face passing through. From our concierge Alfonso and Braulio who made the stay extra special for our kids (and us!) to everyone at the bistro Lizzette, Jose, Francisco & Adan who quickly made the effort to know us. And Daniela went out of her way to accommodate us and make our Mexican experience feel and taste authentic! That personal touch made the stay feel special and truly enjoyable. I would definitely stay here again!

TripAdvisor Review
90% of resort closed

I think many of these reviews might be AI-generated because I just came back from Gran Velas. Almost everything was shut down, including the Kids Club and Teen Club. They set up a small hotel to serve each function, but my kids did not want to spend a long time in a random hotel room. The main buffet, Zen pool, and several restaurants were closed. When we raised these concerns with the assistant manager, he noted that at least the weather was good. I'm not sure this hotel is worth it, especially since they didn't communicate that the resort would be essentially shut down for construction on major portions. Good service means addressing problems and solving them, not making the guest feel unwelcome, hoping for what was advertised online, and paying a premium for nonexistent services.

TripAdvisor Review
Top Notch

What can we say about Grand Velas, other than it was First Class Service all the way! From the moment we stepped out of the taxi till the moment we got in another one going to the airport, we were completely taken care of. There are amazing restaurants, fun water activities, a teen club that my kids wouldn’t stop raving about, and just a perfect relaxing end to our vacation. I can’t recommend it enough!

TripAdvisor Review
Zenith of cordiality.

Grand Velas is a beautiful resort with amazing hospitality. It is a wonderful place to relax and recharge. Our concierges, Braulio and Alfonso were amazing. They took great care of us and made our stay even more sublime.

Review by Joanna S Omaha, Nebraska
TripAdvisor Review
A Place In Heaven

Seriously an incredible resort. I would give it 10 stars, if I could.

Alfonso and Braulio were our concierge and BEYOND incredible! Never ever forgot about us and attended to every request!

This was my 5th time at this resort. My niece and | love it so much, we come twice a year! At the Bistro for breakfast and lunch, I couldn't ask for more attention and service. In fact, Fernando and Isaac remembered my love of mimosas! Luz also very attentive and personal. They even brought me the chef, Mario, as I was in love with his butter shrimp and tapioca dish. Finally… a special shout out to Jorge at the pool who treated me like a queen along with Yasmin, Reyes and Gabriella!!! We will be back in March 2027 A very special place

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