- Mexico Holidays
- Playa del Carmen
- Grand Sunset Princess
The hotel offers fully-equipped rooms with a range of services offer a variety of possibilities to choose from; Junior Suite, Junior Suite Deluxe, Junior Suite Deluxe Pool, delightful Villas or the glamour of the Platinum Suite. In addition, there is the Junior Suite Deluxe Pool, with easy and direct access to the pool. There is a wide range to choose from at Grand Sunset Princess, and in addition, we offer a selection of magnificent buffets and 7 thematic restaurants, offering rich and varied Mediterranean food, the renowned food from the Mexican "Haciendas", traditional Swiss food and delicious Italian meals, providing the most exquisite gastronomic delights with unforgettable tastes and aromas. In short, this is a hotel which offers endless possibilities for enjoying your holiday to the full.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
There are nothing bad to write about, here are my reasons:- 1: Beach - Very good, you can actually go very far in at chest height. 2: Pools - Excellent, many to choose from. 3: Room - Very clean with coffee and drinks replineshed daily. 4: Landscape - Imaculate conditions, well maintained 5: Cleanliness - Maintained throughout the resort. In addition to the above list of positivity, I am honoured to shout out to a few people who had make our stay welcomed and enjouable. We were a group of 11 adults, before we go I reached out to the hotel to put 5 room in the same building and same line, a concierge by the name of Azucena Estaves response to my email and from that point forward, I felt comfortable from her reply. I asked for the 5 rooms and got it, although it was not all in the same line it was a comfortable for us. Special "Thank You" to Azucena for giving us a warm welcome and follow up while we were there to ensure that any issue we may encountered resolved in a speedy manner, it was a great pleasure to have you as our support. Keep up that positive attitude with customers and I am sure you will be having many returning customers. On behalf of our group, I want to give special "Thank You" also to the ladies at the sports bar (5th Ave), namely Yessica, Mirian, Joanna, thease ladies severd us throughout our stay while we took over table # 31, 32, 33 and 34. They greet us with smile and always ensure our drinks consistent and promptly. Great work ladies. Fernando at the sports bar also paid special attention to our drinks and made them as requested, sometimes he would come around our table, with that refreshing look and happiness in his face just to make us feel like home. Great work Fernando. Orlando at the lobby bar is another good person with excitement in his face to me at his bar, and having the pleasure to call me "Pappy", I very much appreciate that Orlando. My final shout out goes to Lorenzo at the buffett, I night after dinner, I left mt eye glasses and walked out the restaurant, after about three minuted, this guy ran out of the rastaurant with my glasses in search of me, he finall caught up with me and give me my glasses, speaial thank you Lorenzo. In general, I have interacted with some more staff besides those that I mentiones, i must say, each and everyone of them display kindness, and positive reactions. Overall, this would be a repeat hotel for me in the near future. To all the staff and workers keep up that great work and positive attitude, that is what would make this hoyel successful. See you guys soon on my return trip.
We had a fantastic stay at this resort with our group of 16. A special thank you to Carlos Cifuentes, the Restaurant Manager, and his amazing team. Their kindness and professionalism truly made our vacation special. They helped us book all of the à la carte restaurants, making everything easy for our large group. The à la carte restaurants were all excellent, with delicious food and outstanding service. We were especially impressed by how seriously the staff handled food allergies. They have an excellent understanding of cross-contamination and took every precaution to keep our group safe. At the buffet, the children and teens with allergies were able to choose exactly what they wanted. The chef then prepared their meals in the kitchen using the same items they had selected, avoiding any risk of cross-contamination from the buffet. The care, attention to detail, and exceptional service from Carlos and his team made all the difference.
The ambiance and activities were beyond my expectations. My family and I had a blast. The terrific animators and all the other awesome staff members made our vacation memorable. However, there were two señioritas who were more than just perfect. SARA & ABIGAIL ! “ Ellas son las mejores”
Great Resort, with excellent hotel and gym facilities. And great, and very involved and polite staff. An special thaks to the staff in the gym, Ricardo, Rafael and Alex for your training and directed courses.
We were to check in on July 20 but due to a flight cancellation we were unable to arrive until the next day so we called the resort to ensure our reservation was available. When we arrived the next day we were told our reservation didn’t match the reservation in their booking system. We paid for a swim-up room which was indicated by Vio.com on our reservation receipt but the resort said that wasn’t accurate and we needed to have the booking site contact the resort. We did that and after chatting with the booking site for 30 minutes as they spoke with manager, Alberto Salas, we were told that no one called which wasn’t true. The truth was they didn’t have a swim-up available as confirmed and he was very rude towards us throughout the whole process. Needless to say, as a group of 15 traveling for leisure, we will never return to their resorts ever again!
