- Mexico Holidays
- Playa del Carmen
- Grand Riviera Princess
Surrounded by tropical gardens and an extensive pool landscape, the Grand Riviera Princess has Mayan inspired architecture with thatched roofs and enjoys a wonderful setting directly on the white sandy beach and the crystal-clear waters of the Caribbean Sea. Various thematic restaurants leave no culinary wish unfulfilled, 10 bars and a wide range of services and amenities are at guests disposition.
Lovely Resort Place was massive Friendly Staff We had a swim up room was nice Pools nice and warm Rooms were cleaned every day also mini bar in room was filled every day It was also strange loads of animals running about don’t leave food + Drink lying about Buffet restaurants food was also nice plenty to choose from We also used the Italian restaurant number of times which we will heavily recommend Night time entertainment could be a bit better Coffee shop is nice but doesn’t open untill later U can get coffee in sports bar Definitely recommend this resort We will be back
September returned from 2 weeks at the hotel.
*** Fair good and bad comments
Good no vaping/smoking policy in place
Staff & hotel/rooms facilities great
Being attacked and have bags stolen daily by wild raccoons and monkey’s not holiday enjoyment?
24 hrs being attacked & eaten by mosquitos and insects really bad
*** Main problem the hotel not responding quick enough to stop loud guests running wild and paying loud music all hours of the day and night causing no sleep for two nights
Complained 5/6 times and was told I could move to another room???
*** Why should I have to move, I was not the one making all the noise problems
The nightmare hotel guests should have been made to move rooms or evict them from the hotel regardless of them being a paying hotel guest
I would not return to this hotel but pay respect to the general bar/cleaning staff etc
We have just spent an exceptional week at this hotel, and we would especially like to thank Carlos Cifuentes, the restaurant manager.
Our group of 16 people, made up of three families, had to deal with several serious food allergies: gluten, peanuts, fish, and seafood. From the moment we arrived, Carlos took our situation very seriously. Every evening, he selected the restaurant that was best suited to our needs, and on several occasions, he asked the chefs to prepare special menus specifically adapted to our dietary restrictions.
Thanks to his professionalism, attention to detail, kindness, and genuine commitment to ensuring we had a worry-free vacation, we were able to enjoy every meal with complete confidence. We truly felt like royalty.
Carlos is an exceptional employee who makes a real difference in the guest experience. His personalized service far exceeded our expectations and deserves to be recognized.
A heartfelt thank you as well to the entire restaurant team and the chefs for their collaboration and their constant commitment to our food safety.
We highly recommend this hotel without hesitation and hope to have the pleasure of returning.
BEWARE !!! Do not go to this resort !!!
Martin the waiter is an absolute angel. If you go to any of the 5 restaurants at the hotel ask for Martin, it will make your experience 1000x better.
