- Mexico Holidays
- Playa del Carmen
- El Dorado Casitas Royale
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El Dorado Casitas Royale
Mexico, North America
Playa del Carmen
This beautiful exclusive adult only resort is in the heart of the Mayan Riviera, Mexico facing the beautiful Mexican Caribbean on 450 acres of tropical jungle. Situated among hundreds of palms trees and covers over mile of the beautiful Punta Brava beach. These casitas go a step further up the ladder of progression to the experience of luxury and personal attention. Usually only experienced by attending a private retreat. Starting April 1st, 2024, your MORE INCLUSIVE stay includes: Free Cancun Airport - Hotel - Cancun Airport transfers, Access to Aqua Nick Park, Access to eco-park Rancho Bonanza, Access to Maroma Beach Club, Catamaran Cruise with Snorkeling, and Non-motorized activities at Maroma Beach Club. To book airport transfers, email reservaciones@lomashospitality. com at least 72 hours in advance. Approach the More Inclusive® desk in the lobby for assistance.
Hotel Information
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. After dipping into one of the 14 outdoor swimming pools, you can spend some time at the private beach.
Facilities
- Volleyball*
- Tennis
- Steam bath*
- Sauna
- Beauty salon*
- Massage
- Spa treatments
- Sun loungers
- Entertainment programme for adults
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent10,023 reviews
Excellent
82%
Very Good
11%
Average
4%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
Fantastic vacation!!
What an amazing place, but what makes it over the top FANTASTIC is the people that work there. The friendliness, the kindness & the service…frikin THE BEST!!!
Gaby, Luna & Eddie the butlers…holy smokes!!! Always available, willing to bend over backwards & make a great trip to a memorable one. Alberto the beach butler was awesome & so very helpful!!
Hopefully we will be back!
Review by TXtraveler1227 Houston, Texas
5* Luxury
Beautiful hotel, food and all round 5* holiday.
We stayed in the Casitas & enjoyed all the luxury amenities the room offered. One of the best hotels I have stayed in.
Issues with Flyback Refunds via Exotic Travelers Membership
Unfortunately El Dorado Casitas Royale/Exotic Travelers does not stand by the company’s they promote (Flyback Refunds) alongside when selling their membership program.
We’ve been waiting 17 months for a Flyback refund, and the only reply we ever receive from them is that we are in the queue for the payment to be processed/sent within a certain quarter of the year, which has not happened to date. Exotic says they can’t really do anything about the issue as they don’t manage the program; however they keep promoting Flyback when sending offers via email.
We are now way beyond an acceptable window of time for this refund. We travelled in February 2025 and still don’t have our Flyback refund today, July 2026, even though we submitted all required documentation to Flyback in a timely manner.
The Flyback program that Exotic Travelers offers when selling you on their membership program is a waste of your money - do not buy it! Not to mention, the Exotic membership/travel offerings changed (not for the better) after the company was sold a few years back.
Consumers beware!
Review by zwhite2006 Saint Louis, Missouri
Another Incredible Stay at El Dorado Casitas Royale
We just returned form ANOTHER great stay at the Casitas, has to have been our 10th trip there. Two people really made our stay very special though...our Casitas butlers Fernando and Fernanda. We had a couple issues with not walls on the beach bed (one call and they were up within 20 min) and construction on the 2 Casitas right next to us, very loud with power tools, and they were able to get us switched into another set right across the way, and no more noise. They were so helpful for all the little things that you would not really think about, the trip would not have been as nice without them and I hope we can have them again next time we are there.
The restaurants were all as good as ever, but Kampai menu has changed a bit and it was even better than before. This trip we also went the the Indian restaurant for the first time, and man that was delicious as well.
One thing my wife and I have always enjoyed about the Casitas is consistency. I don't think we have ever had a bad stay. Even when we were there post hurricane, everything was still amazing. We will continue to go back until we have a reason not to. This place is very special, if you have not been yet, do yourself a favor and book a trip there. You will not be sorry.
One thing they should probably change though, we did not appreciate the woman hounding us to buy a 30% discount for our next trip for $300 as we were waiting for our transportation after checkout. I feel that was tacky and you guys should not do that.
Review by Vincenzo839 Ferndale, Michigan
Great Casitas
We just got back from saying at the Casitas. We loved our casita! We had a very close ocean view and loved waking up to the birds. The grounds are immaculate, the employees are working non stop to make it beautiful and clean. All the employees were very friendly and kind. The beds were so comfortable!! The only bad part is the beach. Even without all the seaweed, it's not swimmable. However, they can take you to a much better beach nearby with very good snorkeling.
Review by Tiffany M Plymouth, Minnesota
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