- Mexico Holidays
- Playa del Carmen
- Andaz Mayakoba
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Andaz Mayakoba
Mexico, North America
Playa del Carmen
Wonderfully located in front of the white sandy beach this establishment gives its customers the possibility of enjoying the most blissful holidays …. Let yourself be embraced by the sun warmed breeze and the turquoise waves of the sea.. Take a walk or ride a bike and discover the emerald lush vegetation and the stunning blue lagoons…Take advantage of the possibility of visiting the ruins at Chichen Itza and Tulum, and feel free to enjoy the opportunity of such a variety of watersports, snorkeling, kitesurfing, or paddling, golf during your stay. Enjoy the restaurant on site, the pool, the spa, wifi or the concierge facilities, because the only purpose of this property is to seduce your senses and offer the maximum comfort and blissfulness on this stunning sanctuary of happiness and ecstasy... Rooms are spacious, light and airy, offering the traveler the chance to relax and be impressed by the for ever lasting tranquility of the sea…
Hotel Information
Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. This resort also features complimentary wireless Internet access, concierge services and wedding services. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Facilities
- Tennis*
- Beauty salon*
- Spa treatments
- Massage
- Steam bath*
- Sauna*
- Entertainment programme for children*
- Children playground*
- Sun loungers*
- Children’s swimming area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent55 reviews
Excellent
75%
Very Good
5%
Average
5%
Poor
9%
Terrible
5%
Location
Cleanliness
Service
Value
A perfect vacation.
Honestly I could go on and on about the experience at Alila Mayakoba, but in the interest of people actually reading this I’ll be brief.
Hosts: Gilberto and Ivan went absolutely above and beyond to make our stay luxurious, relaxing, with beautiful little touches beyond just making reservations, and providing transportation. They gave us a beautiful birthday/anniversary set up including a cake, bottle of champagne, resort merch and arranging our polaroids from our vacation into a beautiful display around a hand written note. So incredibly thoughtful.
Spa: even the included hydrotherapy experience was absolutely perfection.
Resort activity: we did an incredible sound bath, meditation and yoga with Mayan locals. Transformative experience for me
Food: not enough can be said about the food at alila. I think it exceeds all the other resort food in mayakoba.
Grounds: exquisite
Room: upgraded to a plunge pool suite upon arrival. Completely renovated since it was andaz. The design is gorgeous.
Highly highly recommend. Massive thanks again to everyone at Alila especially Gilberto and Ivan. We’ll be back.
Best Mexico has to offer
It was beyond amazing. The service, the location, the amenities. We were lucky enough to have Alfonso and Gilberto as our hosts for the trip and they were so attentive and such wonderful people. The entire campus is so well maintained, you are shuttled around on demand via golf carts or you can take a bike. Our room was beautiful, with a private dip pool overlooking the ocean. 10/10 would highly recommend
Surpassed expectations.
Ivan and Alan are amazing. They made the extra step to make our stay unforgettable. Any request was met with haste. For example my son left his sunglasses at the pueblito’s arcade we noticed a day later, asked them if they could look for them. They found them and brought them to us. The best service
Blissful Stay
I stayed at the Alila Mayakoba for a week and it was absolute bliss. The entire property was so well done. The rooms are gorgeous - the bathroom was ginormous, I wish I could take it home. There are two pool areas in addition to the beach. I’m more of a pool person so I spent most of my time between the two pools - great poolside service and views. I did a massage at the spa and did the hydrotherapy circuit, both were great. The spa staff guide you through the hydrotherapy. A can’t miss is the ecotour - this is a boat ride around the lagoon canals on the Mayakoba property. Besides the beautiful rooms and amenities, the best part about the Alila was the service. They truly catered to my every need. Alan and Ivan were great hosts - doing everything from making dinner reservations to handling transportation- and they made my stay amazing. I also had Domingo as a server at the hotel restaurants and he was great. Already want to go back!
Beautifully designed property with exceptional service
We had a lovely stay at this newly-renovated and stunningly beautiful property. I was a bit apprehensive because it's new and because some early reviews stated the staff was untrained and not very helpful. But whatever early kinks they had were worked out because we found the service exceptional. The food was very good -- high quality with good portions. And the food did not feel overpriced to me as a New Yorker. I would highly recommend this resort if you're looking for an upscale experience.
Review by 3OT0BYLXwXw7rsmEljWm New York City, New York
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