Allegro Playacar All Inclusive Resort

We had a wonderful stay at this hotel, and a big part of that was thanks to Angel. He was incredibly friendly, enthusiastic, and genuinely cared about making sure every guest had a great time. He always encouraged everyone to join the activities, creating a fun and welcoming atmosphere without ever being pushy. On top of that, he was always happy to have a chat and made everyone feel welcome. His positive energy and dedication truly made our holiday even more enjoyable. Thank you, Angel, for making our stay so memorable!

This was amazing for me as someone with celiac a severe gluten allergy, the staff made me feel comfortable and accommodated my needs. For breakfast and lunch we spoke to the chef explaining the allergy and cross contamination and they did not hesitate to cut us fresh fruit from the back, and make us meals for example for breakfast we had eggs, fruits, gluten free bread, and to top it off the even made us banana pancakes. Also for breakfast on the first day the chef knew right away that the eggs were not okay because they were made with butter that was shared amongst other gluten containing things, which made me happy that they understood the cross contamination. For lunch we had rice and veggies with fish/chicken, they made a gluten free pizza, even made us tacos pork/beef/chicken from the back as well. It was seriously extraordinary, and after a few days we stopped needing to talk to the chef the hostess would go give our order directly to the chef for us and when they’d bring us the food they always mentioned how it’s gluten free. For dinner there was the amazing chef Antonio he was very knowledgeable about what was gluten free at the buffet so for dinner we would go right as it opened before others cross contaminated things that way it gave us options and one night he even came out with tortillas for us to add to our meal. Dinner was the only buffet we ate at since we’d go before things got cross contaminated. For breakfast and dinner since we wouldn’t get there before others the chef would get us stuff from the back. For lunch and dinner they also gave us gluten free dessert options like brownies, apple cake, corn cake, mini lemon muffin, cheesecake, etc. We also did get dinner reservations for the Italian and Mexican restaurants and for both dinners they staff let us know which dishes were able to be modified to be made gluten free (the Italian it was meats just with no sauce, and for the Mexican we got tacos just with corn tortillas and without a certain seasoning since they weren’t sure but for the Mexican dinner we also did have flan for our dessert). Honestly before going on this trip I was really worried that I was not going to eat much, but when I tell you I was super full after every meal with how much options they gave us it was amazing. As a celiac who must have a gluten free strict diet this was way better than I thought it was going to be thanks to how much knowledge and care they staff had regarding my allergy.

My partner is celiac (gluten allergy) and the chefs and hostesses were very friendly and accommodating, we got to talk to the chef who walked us through the buffet every evening. We made sure to be there at 6 when the dinner buffet opened to avoid cross contamination from people serving themselves. When options were more limited like at lunch/breakfast (because we would go later so we assumed people contaminated all the buffet food) the chef was able to prepare food in the back for us (tacos with corn tortillas, gf pizza, fish/chicken and rice, gf hot cakes) they also had gluten free bread and desserts which made the experience even more amazing!

Special thanks to Chef Antonio!