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- Waldorf Astoria Cancun
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Waldorf Astoria Cancun
Mexico, North America
Cancun
Luxurious beachfront oasis Set on 100 acres of secluded Mayan coastline, Waldorf Astoria Cancun combines rich Mexican heritage with refined sophistication. Exquisite experiences and unmatched service awaits. Enjoy our signature Waldorf Astoria Spa, five restaurants and bars, exclusive resort amenities and access to over 55,000 sq. ft. of event space.
Hotel Information
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room and a 24-hour fitness centre. Additional amenities at this resort include complimentary wireless Internet access, concierge services and a picnic area.
Facilities
- Sun terrace
- Beach location
- Restaurant
- Bar
- Room service
- Gym
- Outdoor Swimming Pool
- Spa
- Concierge
- Wi-fi
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
5.0 Excellent1,153 reviews
Excellent
93%
Very Good
3%
Average
1%
Poor
1%
Terrible
2%
Location
Cleanliness
Service
Value
Friendly staff & beautiful resort
We had an amazing time at Waldorf Astoria in Rivera Maya. A well kept and beautiful resort and friendly staff. A special shout out to Benjamin at Chaya, Evan & Victor at Ja’O, Orlando at Malpeque, Gabriella at the spa, and Esperanza & Cinthia with the activities. They all made our experience more enjoyable. We hope to come back again!
Vacation
It’s was very nice stay , Patricia was very helpful
Trapped in an Elevator, Left Without Water, and Dismissed by Manager Maria Jose
I rarely make the effort to leave a negative review, but this experience was serious enough that I felt I had to share it.
Our stay was extremely disappointing due to two serious incidents and the hotel’s inadequate response.
First, the water was suddenly shut off while we were in the middle of taking a shower, causing significant inconvenience. Even more concerning, we became trapped inside an elevator. Being locked in an elevator was frightening and extremely stressful for us.
What made the experience worse was how the hotel handled these incidents afterward. Staff largely blamed external causes, apologized, and simply told us that it would not happen again. Hotel manager Maria Jose also failed to provide any meaningful resolution beyond those explanations and assurances. That response did very little for guests who had already experienced the disruption, fear, and distress.
There was no meaningful effort to address the inconvenience or make things right. We understand that unexpected problems can happen, but how a hotel responds to serious incidents matters just as much as the incidents themselves.
Given the water interruption, the elevator incident, and the inadequate response afterward, this stay fell far below what we expected from a hotel of this level.
Tote bag painting
The tote bag painting was fun. Thank you Esperanza and Cinthia for your help!
A Riviera Maya MUST!
I cannot recommend this hotel enough. It’s extremely well appointed, the service is immaculate, and the amenities are top notch. Exceptional spa.
The only drawback is that there isn’t much of a beach here, but the pool area is truly next level and makes up for it and then some.
Review by chasebettner27 New York City, New York
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