- Mexico Holidays
- Cancun
- Sunset Royal Beach Resort
The charming beach hotel is strategically located in the heart of the hotel zone in Cancun. It is surrounded by the most famous nightclubs in the city as well as several restaurants and shops. The hotel is located just 25 km from Cancun International Airport. Renovated in 2011, the hotel has 204 well-equipped rooms as well as 4 restaurants and 3 bars offering gourmet food and imported drinks. The air-conditioned club resort welcomes its guests in a lobby with 24-hour reception, currency exchange facilities and lift access to the upper floors. Further facilities include a children's playground, kids' club and a cafe. Each of the well-equipped guest rooms features an en suite bathroom and a private terrace or balcony. Further room amenities include an LCD cable TV, a minibar and Internet access for a comfortable and relaxing holiday.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The staff were very attentive… The hotel needs improvement , the area where you eat breakfast and dinner was really hot no air conditioning at all.., the food was average,no good selection ..I was very disappointed
The rooms are very nice, although I feel they are due for an update and some improvements.
As far as the service is concerned, my experience has always been excellent. The front desk, room service, pool, and beach staff are all very friendly, courteous, and attentive. I really have no complaints when it comes to the service—it has consistently been excellent throughout the years.
I have been coming to this hotel and its restaurants for about five consecutive years, and one thing I have noticed over time is a decline in the quality of the food. The dining experience used to be much better. I would strongly suggest that the hotel review its menus and, more importantly, the quality of the products being used in the restaurants.
Another area that needs improvement is the beach maintenance. In previous years, the beaches looked much cleaner and better maintained. Now there is quite a bit of seaweed, and it seems that it is not being cleaned as frequently as at other hotels in the area. Some hotels use specialized equipment to remove the seaweed, which helps keep the beach looking much nicer. This does affect the overall appearance of the property.
I do recommend this hotel and would definitely return, especially because of the excellent service and the friendliness of the staff. However, I believe there are several areas that need attention, particularly the food quality, restaurant menus, and beach maintenance. With some improvements in these areas, the overall experience could be significantly better.
Do not waste your time and money in this place! Think twice nothing works. We stayed from Sep 21st to 25th 2026, to start A/C doesn’t work nor in the room neither the lobby, food is tasteless and cheap quality, drinks are even worst. I found cockroaches in my room I have pics and video. Entertainment is not really entertainment like in other places and is not the entertainment team’s fault is that hotel doesn’t provide the necessary for them to perform or do a better job it seems hotel is only looking to save money and they don’t care about guests. I spoke twice with manage about A/C problem because they didn’t notified anyone about the problem, they were so rude when I asked for a fan in the lobby to at least feel some air. Honestly is the worst experience I ever had in Cancun. My honest recommendation do not stay here if you don’t want to waste your money and vacation time
I’ll start on the best positive - out of the big number of staffs in there, two people who stood out were 1) Jesus (pronounced as “Hea-sooos like Heather on Hea) and 2) Rodrigo who served in their Actuario restaurant.
Both of them showed true excellent service. They were very passionate about their jobs. Jesus took it to the next level. He made us feel we were close at home. It wasn’t about the tips - you can tell how genuine he was at his job!
Concierge - not so friendly staff. Goes straight to business. It may be your culture but most of us guests were from North America.
Room service - cleaners were excellent too. Only complaint is on our last day, A/C (airconditioner) got broken and it wasn’t fixed - even the main lobby was so hot!
Building is pretty old
Overall, it was a good experience in there. I believe the staff can do better!
The resort is good especially it’s all inclusive. Rooms ate clean but need some upgrades. The view by the beach and lagoon was amazing. Foods is a hit and miss. Staff were so friendly and accommodating .
