- Mexico Holidays
- Cancun
- Sun Palace Resort
The luxury couples-only hotel Sun Palace offers an exclusive oceanfront location, only a short drive from popular Cancun attractions, and provides state-of-the-art accommodations and exceptional on-site facilities and amenities. It is just a few minutes walk to the town centre where guests will discover many bars, restaurants and nightlife venues. Guests can easily discover top-rated golfing at the nearby golf clubs. Stunning Mayan archaeological sites along with an endless variety of water sports are also easily accessible.
SMOKE FREE PROPERTY
We went to Sun the week of Sept 19 for 8 nights. First of all this is not Ai written and I am a retired engineer so it’s a bit OCD as far as details. This is the second time we have stayed at Sun since the complete renovation was done. Sun is an exceptional experience and value for adults only. The service is exceptional: on par with Sun’s sister facility Le Blanc. Let me be a bit organized so I don’t wander back and forget something. Sun is a short 10 min drive from the airport on the quieter southern end of the Cancun hotel strip. It’s nice to get to the hotel quickly and relax after traveling. Let’s face it air travel these days is kinda pain in the rear end . Once you walk into the lobby all stresses seem to melt away. The reception desks are only a couple of steps from the coffee bar where you can get any coffee you might want along with other treats. The fresh baked cookies are amazing. They have ice cream and crepes as well. It’s a sweet tooth heaven. The rooms are nice. All have ocean views with balconies. Each room has a jacuzzi and a nice bathroom setup. The showers have great pressure even on the top floor and super hot water. Lotions are provided. The room coffee maker is my only complaint: the coffee is good the maker is substandard but since you are a quick elevator ride down to the coffee bar it’s a non issue. The beds are super comfy with a lux comforter. There is wine and liquor in the room. I don’t drink so I cannot review how good they are - it certainly looks good. There is plenty of storage space so you don’t have to live out of your suitcase. The balcony is your ticket to a beautiful sunrise each morning if you are up early enough. I order a pot of coffee each morning and sit outside watching the sunrise. The food is very good. Issac the Food Service Manager and his team of chefs has done an awesome job even on the morning buffet. Many buffets in all inclusive resorts have blah buffets. I looked forward to breakfast each morning. The 4 restaurants are awesome for dinner. The Italian has Adrian the best server I have ever had the good fortune to be waited on. There is a great Thai, authentic Mexican and great steak house that I really cannot pick a favorite. There are 3 pools 2 quietish and one party pool. It’s nic3 to G3’s away from the pool games at times. The beach is big and nice. The ocean was calm while we were there and swimming was great. The annual sea weed invasion was in full force while we were there but Sun had the beach cleaned multiple times a day. The Sun beach was the cleanest around. The Spa is nice , not as big as Le Blanc but super nice and easy to book services. Palace has an app that you can do pretty much everything on - super easy. Members can get day passes to other Palace properties. We go to Moon Palace for a day or two and go to different restaurants and the water park at Moon Grand. More on Membership. We have been members for over 20 years - it works for us. If it’s not for you, say no to the pitch. The Sales Team is respectful. If you do go to the pitch it can take longer than advertised. The Sales Team is very professional and they are good at their jobs. Alex Garza is wonderful to work with, I actually look forward to meeting him on our trips . I cannot say enough good things about Sun but it’s the Team Members that make it special. Its wonderful to interact with them and they make Sun the exceptional place that it is.
Everyone was wonderful. Daniela in the coffee shop was kind, and Monica in the restaurant was wonderful. The sommelier was incredible.
Great experience.
Eric in the sweet shop was the best!! Javier at fuego also out favorite and able from trattoria. Exceptional employees. And sandy from thai restaurant
Everything was absolutely perfect. The food was more than delicious, the service was impeccable, and the rooms were so beautiful. The service was absolutely amazing, everyone was so nice and happy! Jennifer as a hostess in aurora was so welcoming and was so happy to see us every morning for breakfast!
When we stay at Sun Palace all we want to do is chill out & relax. The three Guest Services agents understood and treated us wonderfully. Yane, Gilberto & Patricia always had a smile, handshake, hug. Always asked if there is anything we want or need. Yes, they also asked if we had reconsidered our decision of no excursions but never tried to pressure or shame us by saying no thank you to the offers. You cannot go hungry at Sun Palace. If you want special dinner go to Trattoria and ask to have Julian as your waiter. He is attentive but not in your face. He made sure each course came out with proper timing, not to soon and never have to wait for what was next. We visited all the other restaurants, but Julian and Trattoria are our favorite. We never went thirsty. In no particular order: Jose, Alfredo, Marco, Miguel, Mario and their co-workers. Bloody Mary, Rum Punch, Champagne, Carajillo – all excellent. The glasses at The Bar were always sparkling, clear & shiny. To me it makes the drink even better LOL. We cannot forget LUIS. His attention to the guests, staff and operations will keep Sun Palace as a home away from home. And he’s a nice man & easy to talk to. The room was always clean. We requested early (by noon) service. Without fail, the room was done by noon every day. The turndown service is just as efficient. The activity pool needs a good scrub down. There is a lot of black mold in the grout lines. Being at this pool well before sunrise, I don’t blame guests for trying to save a lounger pool side. Sometimes as many as ten loungers were reserved for Residents that rarely show up before 10AM. Now the ‘until’ part. After checking out, we were on the way to The Bar for one last beverage. We are approached by a Palace Planner (NOT a Guest Services Planner) he had on a blue Polo shirt with Palace embroidered on it. He asked if we would be returning. We are an older couple & hubby walks with a cane. I told him, “I don’t know and could he cut to the chase of what he wanted.” He started his hallway presentation. I interrupted and told him I am not interested in a discount coupon or anything else. The answer is NO NO NO. He kept talking. Hubby steps in and asks what part of her saying NO do you not understand? We are not rude people however we did turn and walk away from him.
