- Mexico Holidays
- Cancun
- Sun Palace Resort
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Sun Palace Resort
Mexico, North America
Cancun
The luxury couples-only hotel Sun Palace offers an exclusive oceanfront location, only a short drive from popular Cancun attractions, and provides state-of-the-art accommodations and exceptional on-site facilities and amenities. It is just a few minutes walk to the town centre where guests will discover many bars, restaurants and nightlife venues. Guests can easily discover top-rated golfing at the nearby golf clubs. Stunning Mayan archaeological sites along with an endless variety of water sports are also easily accessible.
SMOKE FREE PROPERTY
Facilities
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium
- Steam bath
- Sauna
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent10,000 reviews
Excellent
79%
Very Good
15%
Average
4%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
Idyllic, beautiful and the best staff
Fantastic place and our 2nd year of staying at this hotel. The staff were/are amazing and so helpful, friendly and always went the extra mile Beach yoga with Uriel each morning is an absolute must - really set us up for the day (and certainly ironed out all the tight and creaky spots) Juan, Javier, Silvio and Daniel were outstanding in looking after us for food and ‘water’ 😜. Always a smile and a laugh with them - despite the heat they were always there to top us up The coffee shop is lush and again the staff there absolutely super The hotel is spotless, elegantly furnished and beautifully cool (much needed after the sun) We’ll most definitely be back (hopefully next year) and highly recommend here (and the other palace hotels)
Second Trip to Sun Palace
We had a great experience. This was our second time. We went three years ago for the first time. It much has changed which is what’s nice but also part of the problem. The facility definitely could use an upgrade. The ballroom sound system is not great. The rooms don’t have a C port for charging devices. The entertainment could use an upgrade as well. Great performers but the ballroom where they perform should be decorated more. Especially the circus. At least some balloons or something! LOL
I will warn you DO NOT do ANY presentations unless you’re ready to sit through a timeshare presentation because that’s exactly what it is. We were offered a buffet breakfast which ended up being lunch because the presentation took TWO HOURS!!! The food was just ok. We never saw one of the rooms or even a pool! They said it wouldn’t be high pressure sales but FOUR PEOPLE tried to sell us!!!! The first guy even sat at our table (me and my Husband) and had lunch with us!!!! Go away!!!!! He called for back up during the presentation, then another guy and then another guy!!!!! Then when we were sitting in the lobby waiting for our ride back to our resort ANOTHER guy approached us trying one last time!!!!! I will say it was worth the Four Hands Massage we purchased with the Resort Credits they gave us for sitting through it but SHEESH!!!!! The whole experience put me in a bad mood for about an hour after.
HIGHLIGHT of our time was our ALL TIME FAVORITE WAITER Juan at Aurora Restaurant!!!! He took good care of us when we first visited in 2023 and he remembered us and took even better care of us in 2026!!! We would go back just to see him!
Juan at the Aurora restaurant
Aurora restaurant was fantastic for breakfast. Juan was absolutely awesome! We made sure to sit in his sexy every day that we were there. Everybody was very friendly, but the best part of the restaurant was seeing Juan every morning. He took care of us with such enthusiasm and a big smile. He really got our day started with pure happiness.
Review by socaliviv Dallas, Texas
Good
Food Drinks atmosphere was amazing like always. The staff is amazing and the small resort is a lot better then the bigger ones the ocean view is stunning.My favorite place in Cancun hands down. I love the activities pool it’s awesome. Wet bar good food and always fun .
Sun Palace is a spectacular couples resort!
Sun Palace continues to be our favorite among Palace Resorts many fantastic properties! Our concierge, Jose Luis, planned every detail of our visit with perfection. We spend most of our day enjoying the pool, so German and Ricky were favorites as they took such good care of us! The restaurants are all great and sommeliers Kevin and Guillermo made sure our wine pairings were special. Chef Michel, in Aurora, prepared a spectacular special dinner for us, assisted by Stev and Eduardo as servers. We started every morning with Estrella and Jose in the buffet and they got us off to a great start. Of course, we can’t forget Karina in the lobby bar who helped us close out our day in style.
Review by Debra D Falls Church, Virginia
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