- Mexico Holidays
- Cancun
- SLS Cancun
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SLS Cancun
Mexico, North America
Cancun
Featuring 45 suites, world class décor, unforgettable dining and nightlife experiences. World Class author Restaurant Leynia. Vibrant Beach Club with the most breathtaking frontbeach in Cancun. Exclusive access to the sbe Collection and global concierge. This unprecedented destination awaits to amaze you.
Hotel Information
Relax at the full-service spa, where you can enjoy massages. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a fitness centre. Additional amenities at this hotel include complimentary wireless Internet access and concierge services.
Facilities
- Spa treatments*
- Sun loungers*
- Poolside snack bar*
- Babysitting service*
- Transfer service*
- Local and international calls*
- Wi-fi*
- Private beach area
- Luggage room*
- Concierge
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good325 reviews
Excellent
71%
Very Good
6%
Average
6%
Poor
5%
Terrible
13%
Location
Cleanliness
Service
Value
Poor service, poor location
I still am in shock that SLS is a “five star” hotel. I chose SLS Cancún because it is an “Edit” hotel through my Chase Reserve credit card. While the room and view were stunning, the staff was overall inattentive and cold. We often waited outside their restaurant Cleo either for breakfast or once for dinner with multiple people walking by but no one asking if we needed a table. When sitting at the pool, it was hard to track anyone for a towel and when I finally got one, I was only given one which I used to spread on the pool chair because it looked dirty and I didn’t want to sit directly on it. Whether we were walking in the front door or walking through the halls, people did not seem to want to greet us or acknowledge us which made me feel unwanted. There was no menu in our room for room service and when the room was cleaned, they did not restock the bottles of water or nespresso coffee pods. I also felt it was strange there was only one coffee cup, one espresso cup and one coffee pod but there’s more than one person occupying the room so only one of you can have a coffee in the morning. Breakfast also started late at 7:30 am so if you have an excursion, you cannot have breakfast prior to leaving. Additionally, the food at the restaurant was disappointing which is unfortunate because the hotel is far from the hotel zone (a 30 min taxi drive). We had to take a taxi for lunch and dinner which can add up and be inconvenient. Finally, the beach was not impressive. It’s a small stretch and there’s not much area to walk on or enjoy. I do not recommend staying here even if you have chase benefits. While the view and room is enticing, the experience was unsatisfactory.
Lotus restaurant was awesome- thank you michel!
Awesome resort! Lotus was a great restaurant! Our hibachi server michel made our night! He was excellent
Got robbed by this hotel
Worst hotel known to Cancún, would never stay here again.. Had a family emergency, we had to cancel our trip, SLS will not work with you or accommodate any adjustments to your reservation, beware!!! They took a penalty of over $350.00 and will not adjust anything on this end. Absolutely unacceptable.
Negative
My stay at SLS Cancun was extremely disappointing. During my stay, I kept my wallet containing cash inside the room safe. Two days later, I opened the safe and discovered that $150 USD was missing. Given that the wallet had been stored in the safe, this was very concerning. What made the situation even worse was the hotel's response. After reporting the issue, I received little communication from management. On the day of checkout, I had to seek out staff myself for an update. Nobody proactively contacted me or kept me informed about the status of their investigation. The only explanation I received was that they had "checked the log." When I asked what the log showed—whether it tracked room access, safe access, or anything relevant—I was not given a clear answer. When I asked to see the log, I was told it was private information. At no point did I feel that my concerns were taken seriously or that there was a genuine effort to provide answers. Finding money missing from a wallet stored in a room safe is concerning enough; being left to chase down updates only made the experience worse. Based on my experience, I would strongly caution future guests not to assume that their cash or valuables are secure simply because they are locked in the room safe. If something goes missing, do not expect clear answers, transparency, or meaningful follow-up from management. Very disappointing experience
Not worth the price
I’m not sure why Chase has it as an Edit stay because we have booked. Other edits stays and have been so happy with the resorts. We have stayed at. This is definitely not it. I do not believe that. It is worth the price. The food is very expensive and definitely not quality. There is no lounging area on the beach. We were told it for residence. Only as the Hotel only has 40 rooms and the rest of the building is residential. The bedrooms are OK. The service is mid. We believe it is very overpriced for the quality and we’re not staying again.
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