- Mexico Holidays
- Cancun
- Riu Palace Las Americas
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Riu Palace Las Americas
Mexico, North America
Cancun
The Riu Palace Las Americas All Inclusive is a luxury hotel located in Cancun surrounded by sugar-white sands and crystal-clear waters which provides fabulous views out over the sea and the nearby area. Guests will be able to find shopping centres and public transport networks stops in the vicinity. The hotel delivers the finest dining, entertainment and leisure activities in unlimited amounts. Guests will love the elegant atmosphere of this beachfront resort located in the heart of Cancun's exclusive hotel zone.
Facilities
- Volleyball*
- Beauty salon*
- Spa treatments*
- Massage*
- Sauna
- TV lounge
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent5,546 reviews
Excellent
71%
Very Good
17%
Average
6%
Poor
2%
Terrible
3%
Location
Cleanliness
Service
Value
Horrible Buffet
The hotel is great. Staff wonderful. Location, great. Food horrible. The restaurants are very good. Both food and service is great at the restaurants. The buffet is a joke. All food was cold all the time. All sodas warm all the time. Fish, chicken, beef, all food cold, cold, cold. Very little selection in the buffets. The food in the 24 hour kitchen terrible. Food in the inside small buffet by check-in, horrible. They don't have outside by the pool food like the other Riu hotels. We went to Caribe and they had a wonderful outside section with burgers, tacos and dogs. Nothing here at Los Americas. I would not come back to this place for 80% discount.
Review by 1JimJ Los Angeles, California
Impressive RIU Property
RIU Palace Cancún is the best RIU property we have stayed at so far! You can tell that the staff genuinely care about the hotel and the experience they provide. Everyone was so kind and welcoming, and they made my birthday trip feel extra special. The entire property was incredibly clean, and the food was great at every restaurant we tried. I also loved that reservations were not required for dinner, unlike at some other properties. It made the experience much easier and more relaxing. The beach was easily the best part. It was absolutely gorgeous, and the staff worked constantly to keep it clean and safe. We also loved the RIU Fit team and the entertainment staff. There was always something fun happening during the day and in the evening. My only disappointment was how far away the RIU Party location was. Transportation is available, but the distance honestly made us skip the parties, even though we normally love attending them when we stay at other RIU resorts. Thankfully, the entertainment team and evening activities at the hotel still kept us entertained, so it did not take away from the trip. Overall, we had an amazing stay and would absolutely return. Great job, RIU Palace Cancún!
Amazing Hotel
We were there as a group of 6 - 3 couples - this hotel was amazing - from the moment we checked in the reception staff are wonderful. We had an issue with our air conditioning not being cold enough and went down to reception who immediately offered us another room, they gave us the key and asked us to go and look to see if this was cooler but it was at the same temperature so they then offered us another room and again we went to look, the temperature was perfect so we moved all our items into this room. Impeccable customer service from them. This room had a pool and sea view and was such a beautiful view. We could not fault anything - the staff are all amazing from the cleaners, bar staff, pool bar staff, entertainment, concierge - everybody went out of their way to help. To name a few there was Abu in the Bar, he was brilliant and could copy so many accents he was so funny and very quick at making sure everyone had whatever drinks they wanted - Lucero (or as we called her Lucy) she was so sweet, always smiling and always over asking if we wanted another drink - most of the staff are like this it was just Lucy made more of an impression on us, she was wonderful and lastly Jimmy at the Pool Bar - my goodness to work out in that heat and always have a smile on your face and be running around all the time. As I said all the staff were lovely and I wish we had taken a note of more of their names but these are the ones that stuck out for us. Just a note on the cleaners - wow they work hard - the room across from us was vacant and they must have been in that room for almost an hour getting it ready for the next guests as I walked by I looked in and the bed was pulled out and the furniture all out - they really give it a good clean which is comforting to know. Thank you for a wonderful stay.
Review by Angela B Glasgow, United Kingdom
Married couple trip
Stayed here a few years back with my wife, we had a to of fun. I really loved the steakhouse and the Italian restaurant. They had a 24hr food and great room service. The service was amazing. We were there in summer and the pool was hot. But the ocean was cool and was great for relief. The rooms are a little dated but very clean. The coffee bar was perfect was to cool down with a frappe. Food was really good everywhere.
We would go again.
Review by Brent E Red Deer, Canada
Wife’s birthday trip
Second time at this resort ⭐️⭐️⭐️⭐️⭐️ service,cleanliness,room,amenities,location,entertainment,food quality,drinks highly recommended for the price and compared to other RIU hotels in Caribbean this one the best if not the best we stayed may 12 to may 19 sargassum was moderate but we have the option to go the RIU Caribe whit no sargassum beautiful turquoise water a 5 usd uber ride totally worth it.
Review by Beltran138 Lee's Summit, Missouri
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