- Mexico Holidays
- Cancun
- Riu Cancun
The hotel Riu Cancun allows guests to enjoy their holidays freely without limits, without worries, and taking time to relax. This luxury hotel is located in 10 min walking distance to the beach in Cancún's hotel district. There is a plethora of bars and restaurants as well as a shopping centre in the vicinity. The centre of Cancún, which lies 1 km away, may easily be reached by making use of public transportation for which a stop is located directly in front of the hotel. The international airport lies about 20 km away.
Has a great time with friends and family.......great Hotel, great location...and fantastic weather.
Food, bar service and room were all very well throughout our entire stay, no complaints about those whatsoever.
If any complaint...and there is one......We organized a Golf trip through the "Hotel" customer service desk, was given a good discounted price and told about everything that was included...including club hire, which was "included". When we arrived at the Riviera Golf Club we were then told that the club hire was not included in the price and had to pay an extra $68 each to cover equipment hire, so it turned out to be NO discount at all...not impressed. When we returned to the Hotel we complained at the service desk, the person that "sold" us the trip denied all knowledge.....which we thought was pretty poor....very poor actually. P.S.....if you book something through the hotel staff, make sure they write everything down....or go somewhere else.
Apart from the Golf issue, had no other problems
Riu Cancun was just what the doctor ordered. Hotel was very clean and the location was perfect. Only discrepancies I had, they tried to charge me a “cleaning fee” because the cleaning crew said I had vomit on my bed, but it was straightened out, they put the wrong room number down.
This is a lovely hotel, in a good location, kept very clean, right on the beach, has lovely swimming pools, although staff try to keep the surrounding areas of the pool dry, it is so slippery, so a good pair of non slip whatever on your feet is essential, if you are of a certain age 😁, lovely helpful staff, lovely buffet restaurant with so much choice, not much to fault here at all, the only downside for us was the excursion we took, it was an all day trip to Holbox, very long and very expensive, the buffet cold lunch at the 5 star resort I would not have fed my dog, the only inclusive drink was water and a concoction of some dark berry, so had to pay for a can of coke at a disgusting price.
Service was good, sleep was bad because of really loud ppl next door to us. Need to have quiet hours at night.
What a beautiful hotel, and thanks to the hotel staff and amazing experience. I honestly loved the staff at this hotel. Everyone of them from cleaners to kitchen staff bar tenders you name it. The hotel has got the employment of staff spot on. Couldn't do enough for you with a smile on there face. Best holiday iv had thanks to them all. Hotels beautiful also the views 😍
Thank you for such an amazing holiday ❤️
