- Mexico Holidays
- Cancun
- Occidental Costa Cancun
The Mediterranean style beachfront hotel Barceló Costa Cancún enjoys a fantastic setting directly on the beautiful Playa Linda beach, with views to the eternal blue of the Caribbean Sea. It features 4 restaurants, a lovely pool landscape, a fitness centre and a spa area. Golf courses, shopping centres and nightlife are within easy reach; Cancún International Airport is within a 20 minutes drive.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
This place was terrible! The food was awful!! All 4 of us hated it. The buffet doors are left open for all the flies to eat. The snack bar was leftovers that were out for a long period of time. The vanilla ice cream didn’t taste right some days. Maybe if you clean it will actually be good. Your maintenance staff never shows up..our phone didn’t work so we had to go the desk anytime we needed something. We sweat our asses off every night because of incompetent people not showing up.The drinks suck! I felt like a little kid with those cups. You should have plastic wine glasses and have them look nicer. I was 10 years old again.
TERRIBLE, TERRIBLE
Check in poor. Told to leave the members check in as she was busy. As soon as I did she immediately checked in Mexican guest behind. The girl who did check me in said a 3 bed room was not possible. I had a confirmation for a 3 bed room. Guess what when I got to the room it had 3 beds. Buffet restaurant was closed with no explanation given. This resulted in the themed restaurants not being available as advertised and buffet served in them. As for the snack counter. You can not go to it from the pool. You can not take food from it to the pool. So if you want to eat you need to leave the pool go to your room get changed and go all the way back. This place is nowhere close to the standards of European Barcelo. It is cheap for a reason but not worth saving the money. Go somewhere more interested in guests food was repetitive and low quality, warm not hot. Would not recommend and I say that as a repeat customer of this group for over 30 years so I do not do so lightly
Could use some improvements and repairs. Location is great and the staff is very friendly. The menu and food options are really good.
Disappointed experience.
Our experience had some good aspects, but also several issues that should not happen at this level.
The good:
The problems:
During the day reception had no information about the final repair and could not tell us whether it had been completed. We were told our room would be prioritized for cleaning, but it was still dirty at 2:20 p.m., with pieces of the ceiling in the toilet. It was finally cleaned around 3:00 p.m.
Our experience had some good aspects, but also several issues that should not happen at this level.
The good:
The problems:
During the day reception had no information about the final repair and could not tell us whether it had been completed. We were told our room would be prioritized for cleaning, but it was still dirty at 2:20 p.m., with pieces of the ceiling in the toilet. It was finally cleaned around 3:00 p.m.
*The buffet restaurant was always full (with waiting line) and small. There were not information if we can go to other restaurant in the hotel.
Overall, the staff working directly with guests were mostly kind and helpful. The main problem was reception, communication, and coordination between departments.
At this point, we are not asking for luxury. We are asking for the basic level of service, communication and responsiveness that should come with a hotel of this category.
Loved the hotel and beach, food was the best all inclusive I’ve had in years with lots of variety. Highlight would definitely be the bar staff at the pool with Alex Matos & Enrique Perez with their pure joy and happiness greeting us every day
