Now Emerald Cancun

Excellent! A little background first I and my wife travel a lot to the World of Hyatt brand all inclusive resorts. We had two other couples with us on this trip. they both have traveled with us in the past. Not a normal reviewer so I just explain how things went most days! Upon arrival on our Amstar transport we were greeted by cold towels and friendly smiles. I met Antonio and Romina our UVC Concierge and we checked in at the Preferred club. It is nice and roomy with a nice eating area and bar with a pool table, big tv, plenty of seating and a magnificent view of the pools and ocean. We then met Alfonso our Preferred concierge. I received a nice room upgrade, from a PC Oceanfront balcony king in the remodeled area of the resort, to a PC Oceanfront Jr. Suite King in the new Preferred tower rm #780. One couple decided to also pay for a upgrade to the new tower and got room #1480. the last couple decided to remain in the original room category, and got room #533. We all went to out rooms led by Alfonso. Room we had was fabulous and immaculate. Both Rooms in the new tower got a corner suite! (picture) It has a gorgeous view of the resort and the ocean. The third couple also loved their room and had a very large balcony that was also oceanfront. Either of these room category's have a fabulous view. Service was impeccable here. Alfonso took care of our reservations at the restaurants and we never waited for a table. We communicated any needs to Alfonso with What's App and had the daily activities schedules sent every morning. He checked on us throughout the day and even answered a request on his day off! I didn't want him to do that, it was something simple but he did! It was one couples anniversary on his day off but upon his return we received rose petal beds and a personal notes from him (picture). He is very perceptive and how he keeps track of everyone I don't know, he was terrific! Preferred here is worth the money! The preferred pool are is right on the beach front and we all had a great time there. Service at the pool was above and beyond. Pool concierges, Abraham, Enrique and Martin took care of us everyday. They were great guys and we had good conversation. Pool bar bartenders were fun and keep the drinks (and shots) coming. Servers Jorge, Carlos and Viktor found us wherever we wandered in the pool keeping our glasses full. They took our lunch orders (when we didn't go to a sit down lunch) and brought our food from the pop up grills and Barefoot Grill. They were legendary! Preferred club bartenders, Alonzo and Luna were great mixologists and lots of fun. Desires lounge is a sports bar during the day and the entertainment team will put on whatever you want to watch (football). The bar is closed for drinks however and you just walk to the lobby bar, Rendezvous, until they open at 5pm. Dinners were great, I know food is subjective so all I will say is the service was just as good at the restaurants as everywhere else. We ate everywhere in our 7 days and all were just as good as the other (Note: I loved the Octopus Carpaccio and had it twice at Bluewater). The rooftop Skybar is lovely also. The pool there really isn't that usable but its got a great view of the bay and sunset. Overall its a great resort and lots of great people working there. We will be back again, and with all the choices we have, that is the biggest compliment I can give!

What an amazing week. The resort was beautiful and well maintained. The food was delicious. The people and service, outstanding. We did upgrade to preferred when we originally booked and this definitely elevated our experience by allowing access to the preferred locations. I do believe even if not preferred you will have a great time as well. Special thanks to Abraham and Martin who made our preferred pool days exceptional, they really go above and beyond to ensure you don’t have to do much, lol. Jose and Julian, the bartenders from the preferred pool, always remembering your drink preferences are friendly and quick. Jesus, our server in Olio entertained my husband’s dinner orders and was so Efficient. Aldo from Olios breakfast so pleasant and welcominh. Our butler Alfonso also elevated our experience. So many other staff members were exceptional. We can’t wait to return:)