Live Aqua Beach Resort Cancun

We went to celebrate my husband's birthday and paid for an ocean front suite. We were ushered in and our bags were taken and I asked if he was taking them to the room he nodded so I tipped him. He literally just carried them right inside the door and walked away. The check-in process took a long time - lots to confirm. Then we were ushered to go over 'the map' on the couches with someone else who basically tried to bilk us into attending a timeshare for a discount on a massage and a cabana. This should be publicly disclosed that this property wants you to buy into their hotel service portfolio. Additionally, we had to move rooms because the air conditioning wasn't working in our room. Then the next room's air conditioning wasn't working. We called to complain and I didn't feel like our complaints were taken seriously - nothing was done on the hotel's end to try and make up for what we experienced. I'm not talking 70 degrees. It was 78. We had issues sleeping.

Housekeeping got very personal with our things- folding our underwear and I've never had housekeeping get that personal with my things before. It made me uncomfortable so we kept the do not disturb on for the rest of the trip.

The scents were thick, powerful, and not airy and light as one would expect for a resort of this caliber.

The food was excellent - the only thing it had going for it.

Do not pay to go to Carnovore - the food was good but the prices were HIGHWAY ROBBERY.

We will not be returning as we do not trust that maintenance issues have been resolved. On another note, the layout of the resort is highly confusing - multiple elevators and floors that don't fully connect.

We just returned from another wonderful trip. The service, as always, was fantastic. A special shout out to our favorite bartender, Guillermo, the always-smiling Marco making smoothies, Rohibi at MB, great butler service from Romero, pool service from Marco, and Daniel keeping the Aqua Club running smoothly and we loved seeing him at the Mexican dance show.

This was our first all inclusive trip and we didn't know what to expect. We travel with friends that are family to us at least once a year and this year was Live Aqua. We were very confused and frustrated at first, but thanks to Louis' who came to the rescue the first night we were there it was a great experience. We can't say enough about Louis'!. He made sure we had reservations for our party of seven each night and then checked on us at every meal like we were family! THANK YOU SO MUCH! Monica at the pool bar was amazing!..she made our days carefree and fun, Thank you Monica!.also Jonathan and Freddy! The entertainment staff was also great ,Robyn and Pablo...they ran the volleyball game and all the other events...great energy!. Food was good, just know that at the restaurants you may have to wait if you don't have a reservation. All and all a great experience.Rooms were very clean and spacious and the cleaning staff was great .