- Mexico Holidays
- Cancun
- Kempinski Hotel Cancun
Any Destination or Escorted Tour
Any Airport
Any Date
2 Guests
Any Destination or Private Tour
Any Date
2 Guests
Any Destination or Solo Tour
Any Airport
Any Date
1 Guest
Any Destination or Multi-Centre
Any Airport
Any Date
2 Guests
Enter destination or hotel
Airports
Select a date
7 nights
2 Guests
Enter destination or hotel
Select a date
7 nights
2 Guests
Any Destination or Cruise
Any Airport
Any Date
2 Guests
Any Destination or River Cruise
Any Airport
Any Date
2 Guests
1/77
View 77 Photos
Kempinski Hotel Cancun
Mexico, North America
Cancun
Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This 5-star resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands. Make yourself at home in one of the 363 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Grab a bite at Casitas, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee. Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has facilities measuring 290626 square feet (27000 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite. Distances are displayed to the nearest 0.1 mile and kilometer.Ballenas Beach - 0.2 km/0.1 mi- Luxury Avenue Shopping Mall - 0.9 km/0.6 mi- Kukulcan Plaza Shopping Mall - 1 km/0.6 mi- Aquaworld - 1.4 km/0.9 mi- Marlin Beach - 1.5 km/0.9 mi- Hotel Zone Beaches - 1.
Facilities
- Tennis
- Beauty salon
- Spa treatments
- Massage
- Steam bath
- Sauna
- Entertainment programme for children*
- Children playground
- Sun loungers
- Outdoor freshwater pool
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent4,511 reviews
Excellent
78%
Very Good
13%
Average
5%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
A Truly Unforgettable Luxury Experience
A Truly Unforgettable Luxury Experience
Our stay at Kempinski Cancún was exceptional from beginning to end. What truly stood out was not only the beautiful property, immaculate rooms, pristine pool, and impeccably maintained grounds, but the level of service and genuine attention to detail from the entire team.
To me, true luxury is when the staff notices how you like your coffee and brings it to you before you even have a chance to order it. That kind of thoughtful anticipation is what makes a stay feel genuinely special.
The attention to detail extended to every interaction. When we mentioned that we would be splitting a dish, it arrived already divided onto separate plates—such a small gesture, but one that perfectly demonstrates the hotel's understanding of what exceptional service means.
A special mention must go to Carlos from the breakfast service, who was phenomenal. He provided truly outstanding service, anticipated our needs, accommodated every request, and consistently went above and beyond to make our mornings perfect. His warmth and attentiveness made a lasting impression.
The entire staff seemed genuinely dedicated to making our stay unforgettable, memorable, and unmatched. There was a feeling that every person we encountered was there not simply to provide a service, but to make sure we felt cared for.
From the impeccable cleanliness of the territory, rooms, and pool to the extraordinary attention to detail, Kempinski Cancún delivers the kind of luxury that you remember long after you leave.
A beautiful property, exceptional service, and a team that understands that the smallest details can create the most memorable experiences. We cannot wait to return.
In a class of their own!
Great experience. The staff is excellent. We return every year to this hotel because the staff is superb…so attentive to our needs and friendly and professional. We have never been treated so well - that’s why we return every year. There is no better hotel in Cancun! The waiters Carlos, Angel were very attentive. This hotel used to be Ritz Carlton. Now it is called Kempinski which isn’t that known by Americans but it is the best place ever. We spend our anniversaries and birthdays here because they sure know how to treat you here! And they have excellent amenities and outstanding food! In a class of their own!
Review by Lori B Western Springs, United States
Outstanding Family Vacation
This hotel is an absolute gem! The rooms are spacious and beautiful, with stunning views. The hotel staff—front desk, dining, pool, housekeeping—truly every staff member we had the pleasure of dealing with—are really so pleasant and made us feel like royalty. Friendly, attentive, gracious, went above and beying, and all with a huge smile. A special shout-out to the manager, Luis, behind the scenes at the front desk, who went out of his way to make this family vacation so special. We will definitely be coming back.
Best service in the world !
We come here every year for the service ! It’s the best anywhere I’ve been ! Every employee here goes out of their way to take care of you . They’re all great . But Edgar at the pool is outstanding . All Pool staff A +. The breakfast buffet is awesome too and every waiter there is off the charts . Thanks to Angel , Josue , and Genaro and I forgot some other names but they were terrific too . No better service I’ve ever had .
Ask for Osman!
Kempinski Cancun was such a lovely experience and it was largely due to our waiter, Osman! We were celebrating my friend’s birthday, and he went out of his way to make sure we had a 100% authentic Yucatán breakfast made specially for us! It was so extremely nice of him to do that and it was incredible. I would come back to this resort just for his service alone. I cannot recommend this resort enough!
Your holiday to Mexico is just a phone call away
Call our Travel Specialists today on 01732 809 181
