- Mexico Holidays
- Cancun
- IBEROSTAR Selection Cancun
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IBEROSTAR Selection Cancun
Mexico, North America
Cancun
This luxury resort is in a key location, minutes away from Cancun's main attractions and only 15 minutes from the Cancun International Airport. This hotel features a convention centre and outdoor areas for events and social activities. The hotel offers elegantly designed rooms most offering a Caribbean Sea view. A few of the room amenities include Wi-Fi, and daily minibar service. Each room is air-conditioned and comes with room service. Your stay in the beautiful Cancun will be a memorable one. The restaurants offer the tastes of traditional Mexican cuisine. Relax and unwind at the spa offering a wide variety of treatments, facials, and scrubs. Spend the day relaxing on the beach or try your hand at snorkelling. On the other hand, you can just soak in the sun and take a dive into our outdoor pool. Children's programs are available for all ages based on age groups with activities designed to stimulate and educate.
Facilities
- Darts
- Tennis
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium
- Steam bath
- Sauna*
- Entertainment programme for children
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent9,656 reviews
Excellent
65%
Very Good
19%
Average
8%
Poor
3%
Terrible
4%
Location
Cleanliness
Service
Value
Over all I give in 3 out of 5 stairs
So first of all , the staff is very friendly and great for people who have kids. The buffet is not great I will give it a 5/10. The resturants I will give it a 7/ 10. The cleaness I will give it a 7/10 the toliets have black mold growing in them and on the curtains in the room. The alcohol servers at the pool use the same utensils that was use in customers personal cups to make other people's drinks. The air conditioner keep shutting off so I had to call the help desk 2 times. Also a employee named Gasper that works at the Caribbean restaurant next to beach refused to sit us next to the open door because the erestaurant is next to beach with no air conditioning. He said he needed the other tables for other guests but i was nearly empty. It was only 3 other families at 8 pm. I took pictures to show how empty it was.He began to call security because we sat at another table, so we just left. Also if you like a newer resort this is older but it is well maintained.
Excellent hotel for a family vacation
Excellent hotel for a family vacation. The service was great . We love the Staff, they were very friendly, attentive, and helpful. We love the prestige area ,as an iberostar member I’m so grateful with the prestige staff ,they took care of me and my family., Flor, Teo, Alexis and Guadalupe did a great job helping me with everything. Big thanks to Macario and Yaranelis , the prestige bar tenders for those amazing cocktails and incredible costumer service and Libia for make us delicious Coffees every morning. The star camp staff are incredible, they took care of my son really good and he had a really great time with them. Big thanks to Veronica Chavez for taking care of me and my family. We really enjoyed our days here , For sure we are going to come back .
Allergies
If you have food allergies and are wondering if Iberostar Selection Cancún is safe, this review is for you!
I have severe allergies to peanuts, tree nuts, and shellfish, and I get violently sick if I eat them. I was honestly pretty nervous before coming, but the staff here were absolutely amazing.
A huge shoutout to Lis! Every time she saw me at the buffet, she would come find me and walk around with me, telling me exactly what I could and couldn’t eat. If there was any chance of cross-contamination, she would go to the kitchen and bring me a fresh plate from the back. She even recommended different specialties for me to try, which made me feel like I wasn’t missing out.
One day she even brought me a dessert from another restaurant because most of the desserts at the buffet contained peanuts or tree nuts. That completely made my day!
I honestly felt like I was getting true 5-star service. I never felt like I was a burden—they genuinely cared and wanted me to have a great vacation.
Best of all… I had zero allergic reactions the entire trip.
One tip for anyone with peanut and tree nut allergies: bring a few safe snacks from home, like bagels or crackers. I found that many of those items at the resort had “may contain peanuts/tree nuts” labels, so it was nice having a couple of safe options.
Thank you, Lis, and the whole team for making what is usually the most stressful part of traveling feel so easy. I would absolutely come back!
Good experience, but it’s not 5-star
Overall good resort. A few things that need to be fixed. There’s not enough chairs at the pool for the number of guests at the resort. It’s so bad that guests put out towels the night before to reserve chairs. I’ve never seen anything like it. Also, the elevators stop at every floor on the way up and down. If they fix those 2 things, then it would be much better.
Review by F9724KHdavidl Nashville, Tennessee
maria was great
The food and the service was exceptional! Great fish tacos, soups were great and habanero salsa was so good.
Maria our concierge made us feel welcome and right at home!
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