- Mexico Holidays
- Cancun
- Hyatt Ziva Cancun
All-inclusive luxury has been redefined with an incredible resort in the most coveted location of Cancun. Inspired by the beauty and culture of the destination, a naturally elegant and airy ambiance blends contemporary décor with Mayan influences. Swim-up suites, authentic cuisine and sprawling infinity pools are just a few of the many delights awaiting guests at the oceanfront Hyatt Ziva Cancun.
Ideally situated in Cancun's most desirable location, Hyatt Ziva Cancun stands on the edge of a picturesque peninsula, the only resort in the region surrounded on three sides by the sparkling Caribbean Sea. The beachfront resort is adjacent to the city's vibrant entertainment district and just 25 minutes from Cancun International Airport.
I Was Prepared to Give Up on Hyatt… Then Hyatt Ziva Cancun Happened.
After a very disappointing experience at a Secrets property last year, I honestly wasn’t sure how I felt about returning to another resort within the Hyatt family.
Then we went to Hyatt Ziva Cancun.
I can now say without hesitation that this was one of the best Hyatt experiences I have ever had.
And this was NOT an easy trip to execute! 😂 I coordinated a multigenerational family vacation for 13 people across six rooms, including my parents, a one-year-old, first-time international travelers, different schedules and personalities, dietary restrictions, and some very serious food allergies.
Somehow, the team at Hyatt Ziva Cancun made taking care of all 13 of us look effortless.
Before I name anyone, I want to make something very clear: the names I remember are not a ranking of who provided the best service. There were simply too many incredible people for me to capture every name.
From Turquoize and the concierge teams to housekeeping, pool staff, restaurants, bartenders, culinary, spa, engineering and the people working behind the scenes, this was a TEAM effort.
Our six rooms were kept impeccably clean. The pool staff took wonderful care of us. People constantly stopped to make sure we were enjoying ourselves. When we couldn’t get our television to cast properly, someone even came to our room at 2:00 a.m. to help us. 😂
That level of service was consistent throughout the resort.
Oscar and the Spa & Wellness team hold a particularly special place in my heart. I LOVE spas and massages, and getting to know Oscar, learning about his team and experiencing the spa became one of my favorite parts of this vacation. Oscar helped us long before we arrived and continued taking care of us throughout our stay. No question or request ever seemed too small.
Dina gave me an incredible massage, and I absolutely loved experiencing the new Mind-Sync relaxation therapy. I took some of the best naps of my vacation in those relaxation chairs! Geman and the rest of the spa team were wonderful as well.
Then there was Abel, who was absolutely phenomenal.
Abel listened to me. Even if I mentioned a very small concern, he didn’t dismiss it—he looked for ways to make our experience even better. He recommended the Chef’s Table, which ultimately became one of the best dinners of our entire vacation. We experienced the Chef’s Table with the French menu from La Bastille, and it was exceptional.
And those chocolate martinis? CHEF’S KISS.
Abel and Roberto continually checked on us throughout our stay. No matter how busy they appeared to be, they would stop in the hallway and ask, “Miss Mia, how is everything going? Is everything okay?”
Gilberto was another constant presence, checking on our family and making sure everything was going well.
Those interactions may sound small, but they weren’t. They made me feel like a queen, and collectively this team treated my family like royalty.
Santiago deserves some of my highest praise. We traveled with serious food allergies, and he took them SERIOUSLY. He made sure the appropriate culinary teams knew what was needed and that cross-contact was treated as a genuine concern.
One member of our family told us that when she travels, she often feels that people don’t really understand the seriousness of her allergies. The care she received here actually brought her to tears because she finally felt heard and safe.
That is hospitality.
Thank you to Eduardo, Monserrat, Aldo, Rafael, Liz, Gilberto, María, Mariana, Santiago, Abel and the entire Culinary and Food & Beverage teams. Mariana and Rafael were also instrumental in helping us before and at the beginning of our stay, and the welcome we received when we arrived was incredible.
Daniela and the Tradewinds team took wonderful care of us throughout the week. It wasn’t one great meal or one great interaction. They remembered us and consistently cared for us every time we returned.
Our Turquoize concierge teams were AMAZING. A huge thank-you to Lilliana, Natasha and Diego; Monse, Emmanuel and Armado; and America, Omar and Yael. Different members of our family had different concierge teams, but it never seemed to matter whose guest you technically were. If someone could help, they helped.
Thank you also to Viridiana, César, and all the other wonderful people whose names I unfortunately didn’t capture.
One of the things I kept telling my family during this vacation was:
Shiny and new is not always better.
Luxury isn’t simply the newest building or newest furniture.
True luxury is seasoned hospitality.
It’s remembering people. Anticipating needs. Following up. Knowing how to solve a problem. Stopping in a hallway even when you’re busy because you recognize a guest and want to make sure she’s okay.
It’s making someone with serious food allergies feel safe enough to relax.
It’s sending someone to fix a television at 2:00 in the morning.
It’s taking 13 very different people and making every one of them feel cared for.
Although I did not personally work with Pablo, the General Manager, his leadership was evident everywhere. A team does not consistently provide this level of service across this many departments by accident.
Congratulations, Pablo. You have an extraordinary team.
I have only one small piece of constructive feedback. The pastry/ice-cream shop is open until 11:00 p.m., but on several evenings around 10:30, most of the ice cream flavors and toppings had already been put away. I completely understand preparing for closing, but I would love to see the full experience remain available closer to the posted closing time.
And genuinely, that is my biggest criticism.
Everything else?
BRAVO.
To every person I named and, equally importantly, every person whose name I didn’t know to write down: thank you from the bottom of my heart.
You didn’t simply accommodate us.
You cared for us.
You treated me like a queen. You treated my family like royalty. And you gave 13 people memories we will talk about for years.
After my experience last year, I wasn’t sure how I felt about Hyatt.
After Hyatt Ziva Cancun?
Hyatt will continue to be my first choice.
If someone asked me today where to stay in Cancun—whether traveling solo, as a couple, with children or with a huge family like mine—Hyatt Ziva Cancun would be my first recommendation without a shadow of a doubt.
Words cannot adequately express the gratitude I have for this team or the special place Hyatt Ziva Cancun now holds in my heart.
I cannot wait to return. ❤️
— Mia
Excellent location, beach is good, sargasm is minimal because of location. More rocks than previously, probably due to huricane from a few years ago. Pools are very good. Customer service is exceptional. Restaurants are great.
⭐️⭐️⭐️⭐️⭐️ Yury Tsybulkin We had a wonderful experience at Hyatt Ziva Cancun, and I especially want to recognize Carlos Gallo for his exceptional service. Carlos was incredibly attentive, professional, kind, and genuinely cared about making sure we had a great experience.
What stood out most was his attitude — he didn’t simply do his job well; he made us feel truly welcomed and taken care of. Employees like Carlos are the reason guests remember a resort and want to come back.
Carlos Gallo is an outstanding representative of Hyatt hospitality, and I sincerely hope his management recognizes his hard work and dedication. He absolutely deserves recognition and opportunities for advancement.
Thank you, Carlos, for making our stay even more special. We truly appreciate you and hope to see you again on our next visit!
Ultimately I went here with my best friend during my birthday week, which was September 26 through October 2. The resort was absolutely beautiful. The staff by far are the kindest, most sweetest, most attentive staff, probably that I've ever experienced. Everything is all inclusive for the most part. The food was about an eight out of ten only because this hotel was all inclusive so some of the portion sizes were a little small however, the people make up for it, the weather makes up For it, and the resort made up for absolute 10 out of 10 experience and I would love to return. very relaxing if you're an adult and you just wanna go to adult areas within the hotel the time period that I went from the end of September to the beginning of October we were only at about 15% capacity of the resort . It was very quiet for the most part not crowded whatsoever. Very enjoyable highly recommend.
The food was very good, hygienic, and offered a great variety of options for both kids and adults. It was also great to have halal food available, which made our dining experience even more convenient and enjoyable. The beaches were beautiful and very well maintained, and having lifeguards on duty provided extra peace of mind for families. The pools were fun, clean, and perfect for children. The nearby dolphin pool was another highlight of our stay, as the kids absolutely loved the experience and had the opportunity to swim with the dolphins. Customer service was also very good. The staff were helpful, responsive, and quick to address our needs. When our flight was delayed, the team was very accommodating and helped us extend our stay, which made a stressful situation much easier to manage. We truly appreciated their support and flexibility. Overall, we had a wonderful family vacation and would highly recommend Hyatt Ziva Cancun to anyone looking for a relaxing, family-friendly resort with beautiful beaches, enjoyable pools, good food, and excellent customer service. We would definitely love to visit again!
