Hyatt Zilara Cancun

I booked 2 rooms. I called to have my world of Hyatt number added. Somehow, the reservation got doubled as did my credit card charges (over $5,000 in additional charges). After many calls, I was told and emailed that I would receive refund for duplicate reservation. Almost one month later and credit card company still has not seen refund initiated.

Best vacation of my life! My husband and I came to Hyatt Zilara 10 years ago on our honeymoon, and came back to celebrate our anniversary this summer. It has only gotten better and better! From the second we arrived, we were greeted with cold aromatic towels, fresh drinks, and smiling faces. The renovations are beautiful and the atmosphere is just so clean and relaxing. It is located on the main hotel strip, but you truly feel like you’re in your own little bubble. Our ocean front king suite was massive and the bed and pillows were so comfortable. Top notch amenities in the room include a daily stocked mini fridge with sodas, water, juice, and beer, a nespresso coffee maker, luxury bath products from Bigelow Apothecary. The room also had a steamer, iron, safe, robe/slippers, and hair dryer.

It is not a party scene, it is quiet and peaceful, but there is always something entertaining to do. Some of our top experiences were pool and beach volleyball and aqua aerobics and Zumba. Both were lead by Sandy with the entertainment team. She is incredible! She is a kind face full of energy and spunk. She was hilarious and just so fun to interact with. She knew us by name and just made our trip that much more special. Mary also helped with activities and was equally as wonderful!

We attended a few late night activities at the sports bar, karaoke and the silent disco, both a great time! The foam party was also a blast at the activity pool!

The spa! There are not enough words. My husband and I have had a lot of massages, but this was hands down the best! Alina and Martha took the best care of us and gave us the most relaxing and serene experience! I cannot wait to visit them again soon!

We booked a whale shark experience through the Amstar representative Paul at the resort. He made everything perfect for us! He even went out of his way to check in with us after the excursion to hear all about it. He was so personable, telling us about his family, we felt like old friends. Paul was also able to recommend a market to visit and give us tips and tricks to get the best deals. Cannot say enough wonderful things about Paul!

All of the restaurants on site are fantastic, but Bugambilia was our favorite! We went twice and each experience was outstanding. We had Wilson as our waiter the first time, and he is the best! He is such a kind soul and he made sure to take my gluten allergy so seriously. He went as far as to have a special dessert made for me and it was incredible. Our second dinner there our waiter was Jose Loria. He is equally as wonderful! He took special time to have the live musicians play for us and was just great to talk to and give us his recommendations. I can’t speak enough about just how kind every single person there is! Nine days just wasn’t enough, it was worth every penny, and I’m already planning our next visit!