- Mexico Holidays
- Cancun
- Hilton Cancun Mar Caribe
Sea breezes and turquoise waters welcome you to our prime beachfront location on Cancun's famed “Hotel Zone”. Our all-inclusive hotel offers 8 restaurants and bars plus a Grab & Go market. Wake up to ocean views, play all day with activities for the entire family, and round out the night with spectacular entertainment.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
We stayed at Hilton Mar Caribe twice this past summer, 12 days in July and another week in August, and both vacations were truly unforgettable. But the reason we came back in August was very simple: Johnny and Elias at Chala.
During our first visit, we connected with them in a way that went far beyond the usual resort service. They remembered everything about our family, the dishes we enjoyed, the things we normally requested, our preferences, and even the little details you would not expect someone to remember. It never felt scripted or like we were simply another group of guests. It felt personal.
When we returned in August, the moment Johnny and Elias saw us, they immediately recognized us and greeted us with such a warm welcome. They remembered us from our July stay and made us feel as though we had never left. That moment alone meant so much to our family and was a huge part of why we were so excited to return.
Our evenings at Chala became something we looked forward to every single day.
Johnny and Elias worked closely with Chef Antonio, Chef Grace Azurena, and Chef Jose Qurjano to create dining experiences that went far beyond simply ordering from a menu. We would sit down, be warmly greeted by the hostess, and then Johnny and Elias would take it from there.
They coordinated our appetizers, main courses, desserts, and even drinks that paired beautifully with the meal. They worked with the chefs on special dishes, coordinated the timing of each course, arranged the table, and continually surprised us with something new. We did not have to sit there wondering what to order or trying to decide what would be best. They took the time to understand what we liked and created the experience around us.
And the food was incredible.
You could genuinely taste the creativity, care, and time that Chef Antonio, Chef Grace Azurena, and Chef Jose Qurjano put into what they prepared. Every course felt intentional. Every surprise felt thoughtful. The entire experience, from the food to the presentation to the atmosphere, felt like something much more special than a typical resort dinner.
But what really made it unforgettable was the people.
Johnny and Elias did not just provide excellent service. They made us feel cared for. They made us feel like family. We became genuinely close with them during our vacations, and by the end of our stays, going to Chala was not just about having dinner. It was about seeing people we had come to care about.
We would honestly have gone back to Chala every night just to see Johnny and Elias.
There are plenty of beautiful resorts with excellent food, but it is the people who create the memories you take home with you. Johnny and Elias are those people. Their attention to detail, genuine personalities, and ability to create a completely personalized experience turned an already wonderful resort vacation into something we will remember for a very long time.
We are already planning our next visit to Hilton Mar Caribe, and a big part of that is because we cannot wait to see Johnny and Elias again.
A huge thank you to Johnny, Elias, Chef Antonio, Chef Grace Azurena, and Chef Jose Qurjano for making our vacations so incredibly special.
The experience was beyond five stars.
Friendly, helpful and courteous experience. Big shout out to Denices for his incredible service in all restaurants and the amazing Ramsès, Max and Santos on the bar. Amazing recommendation for tequila and incredible skills on cocktails.
We had a great week here! The people who work here are so nice and go out of their way to make your stay amazing! When we got there we upgraded to Enclave and we made great use of the privileges. Room-Our room was building 5 overlooking the ocean so perfect to listen to the waves and enjoy the view. They updated the mini bar daily not only with beer but wine too which I greatly appreciated!
Breakfast- We had breakfast daily in the Enclave Lounge. It was perfect for yoghurt parfait and they had eggs , sausage , bacon and hash browns also. You could have cappuccino , regular coffee and of course Mimosas sitting outside on the deck. Thank you to Uriel for being an amazing waiter!
Lunch -We had lunch at the Sky Bar the first two days but then it got closed for Reno’s so they moved it to the front area near the beach which was fantastic. We would set up a lawn chair for the day and be waited on regularly and when ready for lunch they were ready for you! I loved the Seasonal salad with chicken and Baja tacos and hubby got pizza, wings and cheese sticks and was happy with all of it. All of the waiters were honestly amazing but our stand outs were Zeus, Carlos, Gerry and Reyes!!!
Dinner- We went to the Asian restaurant 3x, one for regular table and 2 Teppanyaki. Outstanding ! I loved my food at the Mexican also and the serenading gave the place great ambience! The steakhouse you must sit outside as so much nicer. and we loved both times we went. The Italian had great views but the ambience was quiet and kind of boring. Do try the pizza tho!! We had so many upstanding waiters but our fav was Denicses who seemed to follow us everywhere lol. He was so attentive and loved him. We also liked Bryan too!!
After Dinner- We ended up at the Lounge most nights after dinner for a Limoncello and cards. We loved Nestor, Ramses and Jonathon. They love their job and it shows.
Sipping Room-We went once for the wine tasting with Abraham and really enjoyed it. It was perfect on a rainy day !!
Gym/Spa-The gym is very well equipped and they have regular classes. Adrian is the trainer there and he is a high level fitness model so knows his stuff and always willing to give you pointers! He also does Aqua Fit most days on the SUP in the pool. We did the Hydrotherapy in the spa one day and enjoyed it. It is included with Enclave as another perk.
Shows-We aren’t big show lol but loved the Kareoke on Tuesday n!!
All in all we had a great vacay and would highly recommend this resort!
We had such a wonderful time thanks to the waitstaff!! They were the best and the reason we will be coming back!!!!!
🚨** BED BUGS ALERT**🚨
We stayed from Monday, 9/28/26 to Thursday 10/01/26 and our room was 1031 with two double beds. My daughter had a couple of red itchy bumps on Tuesday and I attributed it to insect bites while we were outside. By the time we got home Thursday, she had developed over 50 bites around her armpits, chest , tummy and sides. She slept on the bed on the right side of the room, my husband and I on the left.
I immediately alerted the resort and the manager said will take the room out of service. I don’t trust that they will so I wanted to alert potential travelers so you don’t go through this. Room 1031. I’ve added pictures from 2 different days. Today is Friday and more have appeared .
Also, I posted on the Hilton Cancun Mar Caribe Facebook fan page. The post hasn’t been approved, so I’m assuming the group is managed by someone affiliated with the actual resort.
The resort has a great staff! Everyone was very kind.
