- Mexico Holidays
- Cancun
- Grand Park Royal Luxury Resort Cancun
This All-Inclusive hotel is the ideal base to enjoy some perfect holidays in an outstanding environment, with magnificent views of white sand beaches and Nichupté Lagoon. The comfortable and spacious rooms offer cable TV, telephone and 24h room service. Guests will be able to choose from a wide range of dining options in any of the resaturants (reservation and dress code is requiered for some restaurants).
it was good, the service was good, they were all friendly and made my family feel comfortable. the resort was really nice and they're lots of food options
Good hotel, luxurious property but I found the rooms looking a little tired - hence the ongoing renovations possibly. Lots of activities, good pools and access to a pristine beach.
The highlight is having a room in front of the beach access within steps to your cabana. It felt private and Service to the cabana was top notch
Hotel is in really bad shape, first suite AC wasn't working, they want me to be out of the room to repair it for over three hours, they changed me to another room and same problem. hotel is in really bad shape; almost all restaurants are closed for "repairs"
I booked this hotel for around a week and a half, and unfortunately, my stay turned out to be extremely disappointing.
During the first 3–4 days, everything was relatively fine. The food was good, the beach was still beautiful, and the rooms were acceptable. I had stayed at this hotel around three times before and came back because I used to like the overall balance: a nice beach, decent rooms, and good food.
However, after a few days, the situation changed dramatically. The main buffet was moved to what looked like a conference room, and the quality of the food dropped significantly. At breakfast, there were not even basic boiled eggs, and no one was preparing fried eggs or omelets. Lunch and dinner became very poor: the number of dishes was reduced several times, and even basic options like pasta disappeared, except in some strange salads. For a hotel of this level, this is completely unacceptable.
Another major issue is the ongoing renovation, which was not communicated in advance. During our stay, the main restaurant, the beach restaurant, the area near the gym, the reception, and even the main entrance to the hotel were under renovation. The reception was moved, creating additional inconvenience. In the building where our room is located, only 3 out of 7 floors are operating, while the rest are closed for renovation.
I understand that the hotel may be going through a transformation after the acquisition/transition involving Rixos, but guests should not have to suffer because of this. If a large part of the hotel infrastructure is closed or operating in a limited format, guests must be informed clearly before booking or at least before arrival.
At the moment, it feels like the management is not properly controlling the situation. Guests are paying for a hotel of one level, but in reality they are getting construction works, temporary areas, reduced food quality, and a significantly limited service experience.
This is especially disappointing because I genuinely liked this hotel in the past and had returned several times. But based on the current situation, I would not recommend booking this hotel until the renovation is completed and the service returns to an acceptable level.
