Sheraton Jumeirah Beach Resort and Towers

⭐ An Unforgettable Stay – The Incredible Staff Make This Hotel Truly Special ⭐

We have just had the most amazing experience at the Sheraton Jumeriah beach resort, Dubai, and while the hotel, location and facilities are fantastic, it is the exceptional people working here who truly make this hotel five-star.

There are several members of staff who deserve special recognition, and I genuinely hope the senior management at Sheraton see this review because these individuals are an absolute credit to the hotel.

Eranga at the bar – what an incredible person. ❤️

We spent many afternoons and evenings at the bar, and Eranga made every visit special. From the very beginning, he welcomed us with such genuine warmth and friendliness. Nothing was ever too much trouble. Whatever we asked for, he would go out of his way to help us, always with a smile.

But what made Eranga stand out was that it never felt like he was simply doing his job. We had so many lovely conversations with him, shared laughs and genuinely enjoyed getting to know him. By the end of our holiday, it felt like we were saying goodbye to a friend rather than a member of staff. We honestly feel we have made a friend for life and will remember him long after this holiday.

Eranga, thank you for everything. You are one of the main reasons our stay was so memorable, and Sheraton is extremely lucky to have you.

A huge thank you also goes to Elijah around the pool and snack bar. What a lovely man! He was always friendly, welcoming and attentive and made sure we were looked after throughout our days by the pool. His wonderful personality and kindness really stood out to us.

The pool guys were fantastic! Every morning, they would sort out our sunbeds for us, which was such a lovely touch. Rahul was especially excellent and looked after us every single day throughout our two-week stay. His service was consistently friendly and attentive, and he also loved to join us for a few games of pool, which was great fun and made our stay even more enjoyable. Thank you, Rahul, for helping make our holiday so memorable!

Gabin, who provided the entertainment, was absolutely excellent. He was so welcoming, friendly and always made sure everyone was having a great time. Over the course of our two-week stay, he became more than just part of the entertainment team — he became a friend. He really helped make our holiday special and gave us some great memories to take home with us. Thank you, Gabin!

Jojo in the Chinese restaurant was also fantastic – incredibly professional, attentive and welcoming. The service was excellent, and Jojo made us feel valued and very well looked after from the moment we arrived.

We must also give a very special mention to Chandu, Sandali and Sharukh, the managers of the buffet, as well as the entire Seafield team. The welcome and service we received from them throughout our stay were exceptional. They were always friendly, professional and genuinely interested in making sure we were happy and enjoying ourselves.

What impressed us most was the consistency. Whether we were at the bar, relaxing by the pool, eating in the restaurant or visiting the buffet, we were surrounded by people who genuinely seemed to care about our experience.

To the management of Sheraton JBR: please recognise Eranga, Elijah, Jojo, Chandu, Sandali, Sharukh and the Seafield team for the incredible work they do. Staff like these are priceless.

We arrived expecting a wonderful holiday. We left with amazing memories and people we will genuinely miss.

Thank you all for making our stay unforgettable.⭐️⭐️⭐️⭐️⭐️

We had 11 nights at this hotel, nothing was a problem for any of the staff all very hard working and helpful. Thank you to the pool attendants Reoul, Ashkar and the rest of the team for looking after us daily. The main restaurant always had a large variety of good quality food to choose from, the chinese upstairs was excellent and also the black goose food was also lovely thank you to michael and the team for always knowing our drinks order as soon as we walked in. Great location for ain dubai, dubai marina and the walk which has loads of restaurants and shops, we will definately be back at some point but in a cooler season.