One and Only Royal Mirage Residence and Spa

We have been guests of the One&Only chain around the world many times, and in Dubai we have stayed at Royal Mirage – The Palace on numerous occasions. With The Palace currently closed for renovation, we chose the Arabian Court, and for the most part it lived up to everything we have come to expect from this brand.

The hospitality, level of service, food, and pool were all excellent, and The Drift was a real highlight. The dining was outstanding, especially Eauzone and The Rotisserie. We have known Thisara for many years — he worked at The Palace and now manages Eauzone and The Drift to a truly world-class standard. Over the years he has become the person we feel closest to at One&Only, and he is a living testament to the hotel's level of service and genuine hospitality.

We would also like to thank the reception team, especially Linn, Nazbira, Kunduz, Czarina, and Bertina, for their around-the-clock help, warmth, and professionalism. Nothing was ever too much trouble for them, and they resolved every request with patience and a genuine desire to make our stay perfect. They are a credit to the hotel.

Regrettably, our stay was marred by one serious incident that we feel management should know about. One evening, returning from the gym (which is also excellent) to meet my parents at the beach, I found a security guard named Elias shouting aggressively at them — my parents do not speak English, and he made no attempt to communicate calmly or respectfully. He informed us that the beach closes at 7 pm. We were not swimming, yet he insisted we could not even sit on the benches or couches and made my parents stand up. We accepted this and went for a quiet walk along the shore, only for Elias to come running after us, shouting again, this time claiming we were "swimming" simply because our feet were in the shallow water.

What we found most disrespectful was that, mid-conversation, Elias simply turned and walked away, forcing all three of us — paying guests of the hotel — to follow him in our swimwear just to continue the discussion. The entire encounter left us feeling humiliated and deeply frustrated. Rules about beach hours are perfectly reasonable, but the manner in which they were enforced — shouting, refusing to let guests sit, and treating long-standing loyal customers with such disregard — was completely at odds with the standard One&Only sets everywhere else.

We hope this feedback is taken constructively. Our loyalty to One&Only remains, and the many wonderful people who looked after us are the reason we will return. But we would strongly encourage management to review how beach security interacts with guests, particularly those who do not speak English.

I recently visited Euzome Restaurant to celebrate my girlfriend’s birthday, and it turned out to be an unforgettable experience. Ayoub was serving our table, and he truly went above and beyond to make our evening special. His professionalism, friendliness, and attention to detail made us feel welcomed from the moment we arrived. The highlight of the evening was when he surprised us with a dessert plate and a birthday candle, while the entire staff joined in singing Happy Birthday. It was such a thoughtful gesture that made the celebration even more memorable. I definitely made the best choice by coming here.

I had such a wonderful experience at Ozon! It was my birthday, and Ayoub and the whole team made it incredibly special. They surprised me by singing Happy Birthday, which truly made my day and created a memory I'll never forget.