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- Jumeirah Al Naseem
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Jumeirah Al Naseem
United Arab Emirates, Middle East
Jumeirah
Located 25 minutes away from DXB International Airport. Adjacent to Burj Al Arab and Wild Wadi Waterpark and Jumeirah Beach Hotel and 10 minutes to the nearest shopping mall.Jumeirah Al Naseem is the latest addition to Madinat Jumeirah the Arabian Resort of Dubai. Featuring 430 guest rooms with spectacular ocean views lush gardens and to Burj Al Arab Jumeirah. The 387 rooms and 43 suites are spacious and decorated in contemporary Arabian style. Offering more than 100 adjacent rooms 12 Family rooms are available as well as Garden rooms. Ocean Suites and two Presidential Suites and a Royal Suite located on the highest point of the hotel. Over 50 Food and Beverage outlets to choose from 5 pools-one exclusively for Adults-2 kilometers private beach-Turtle Rehabilitation Sanctuary-award winning Talise Spa-complimentary access to Wild Wadi Waterpark. Shopping facilities at Souk Madinat Jumeirah. Following the direction of the Dubai Department of Economic Development and as part of our commitment to the health and safety of our guests and employees. we have temporarily suspended operations at Wild Wadi Waterpark. Kids Clubs Spas Fitness Centres and bars in our hotels until 31 March 2020. The situation will be continually re-evaluated with the authorities.
Facilities
- Wheelchair-accessible
- Car park
- Garage
- 24-hour reception
- Wi-fi
- Transfer service
- Valet parking
- Lift access
- Private beach area
- Bar
The Local Area
Tripadvisor Reviews
4.5 Excellent3,607 reviews
Excellent
83%
Very Good
7%
Average
4%
Poor
3%
Terrible
4%
Location
Cleanliness
Service
Value
Lovely resort
Al Naseem is a beautiful hotel with very attentive, friendly, and kind staff. We really appreciated the complimentary room upgrade, and the buggy service throughout the resort was excellent, making it easy to get around.
However, we felt there was very limited information provided at check-in about the resort, the surrounding Jumeirah hotels, and which facilities were open and available for us to use. We also weren’t informed that the beach and adults-only pool at Al Naseem were closed (pool for renovations), leaving only the family pools available.
Overall, whilst we still had a lovely stay thanks to the exceptional staff and beautiful surroundings, but it didn’t fully match the experience we had expected when booking.
Review by Emma S Melbourne, Australia
Would I return I’m not sure…
Would I return I’m not sure…
Arrived as normal early hours of the morning and while check in was long and prolonged we finally got to our room. Room was presented nicely, clean and welcoming so all looked very positive.
We had booked an adult pool terrace room but the pool was closed and being renovated therefore, we were provided with an alternative room but alas with club access which was appreciated.
There was only the pool at Al Naseem and Mina A Salam open so somewhat limited for choice and it wasn’t possible to use the pool by the entrance to Cala Vista but we could use it if we paid 600 AED each which we didn’t. This was our second visit to Al Naseem and to be honest I was overall disappointed primarily in the level of service from what I would call key staff members in the business. A few examples, the hair dryer in the room wouldn’t work and we could call for a replacement because the phone didn’t work in the room so I trek to reception and ask for a replacement along with asking for the phone to be fixed. Nothing happened, no one came so after playing with the hair dryer it finally started working but then failed again the following day but no one came in the first instance and throughout the entire eight nights the phone never worked. Another scenario, I left my glasses case somewhere in the complex and went to reception who took my details and said they would ask but alas I never heard another word from anyone and just accepted they were lost.
As a five star hotel I expect issues followed through but in this case and on this vaccination I felt a nuisance, I felt in the way, a hindrance and not really respected as a fee paying guest for eight nights. However, I must make an extra special big shout out for an absolute star who knows how to treat a customer with respect, knowledge, customer service and just pure pleasure which was to be served by Kharisma who worked in the Al Mander lounge. She clearly understood the customer, delivered customer service throughout the eight nights and an utter pleasure to be served by her. Had she not delivered such fantastic service I would have given one star, she is what I perceive as the essence of Jumeirah, putting the customer first and foremost.
Concluding, I would suggest you polish your front of house skills and ask staff to follow through with queries and not hope the guest will forget they raised an issue, thank you.
Review by svenhunt Warwick, United Kingdom
Great as always
We had an absolutely outstanding stay at Jumeirah Al Naseem. From the moment we arrived until the day we left, every member of the team made us feel genuinely welcome and valued.
A special thank you to Yousef and Raymond, who both went above and beyond to make our stay truly memorable. Their professionalism, attention to detail, and warm, friendly approach were exceptional. Nothing was ever too much trouble, and they are a real credit to the Jumeirah brand.
The hotel itself is stunning, with beautiful facilities, immaculate rooms, fantastic restaurants, and impeccable service throughout. Every aspect of our stay exceeded our expectations.
We travel extensively and stay in many luxury hotels around the world, but Jumeirah Al Naseem remains one of our favourites. We cannot wait to return and would highly recommend it to anyone looking for a truly first-class experience. Thank you again to Yousef, Raymond, and the entire team for making our holiday so special
Their staff is so arrogant and awful, the way they speak as if they’re the owners of the hotel.
Awful staff at the front desk starting from the lowest position to the highest
Incredible stay
We had a wonderful stay at Al Naseem. From the moment we arrived, the experience felt very personal. The check-in was warm and genuine, and the receptionist even approached us the next day to ask how we were enjoying our stay. We were also lucky enough to receive an upgrade to a beautiful room, which made our stay even more special.
The pool and beach team were incredibly welcoming and helpful throughout our stay. Considering they spend all day working in the heat, it's even more impressive that they greet every guest with a smile and such positive energy.
A few days after checking out, I noticed that my pre-authorisation was still on hold after 1,5 week. This is where I would especially like to thank Vidhi from the Front Office. She called me immediately, reassured me that she would look into it, and she truly took ownership of the situation. She followed up with both me and the payment company several times until the pre-authorisation was finally released.
I really appreciated this because it would have been easy to let it go since we had already checked out. Instead, the five-star service continued even after we had left the hotel. Thank you, Vidhi, and the entire Al Naseem team, for making our stay so memorable.
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