- Dubai Holidays
- Jumeirah The Palm
- Hilton Dubai Palm Jumeirah
With a stay at Hilton Dubai Palm Jumeirah in Dubai (Palm Jumeirah), you'll be within a 5-minute drive of Nakheel Mall and The Pointe. This beach hotel is 3. 6 mi (5. 9 km) from The Walk and 4 mi (6. 5 km) from Souk Madinat Jumeirah. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Make yourself at home in one of the 605 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, bidets, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Enjoy international cuisine at Jones The Grocer, one of the hotel's many dining establishments, which include 10 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are available daily for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Dubai? This hotel has 4553 square feet (423 square meters) of space consisting of a conference center and 12 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Distances are displayed to the nearest 0. 1 mile and kilometer. Palm Islands - 0. 1 km / 0. 1 mi- Nakheel Mall - 1. 1 km / 0. 7 mi- The View at The Palm - 1. 3 km / 0. 8 mi- Dubai College - 3. 1 km / 2 mi- American University of Dubai (AUD) - 3. 4 km / 2. 1 mi- The Pointe - 3. 5 km / 2. 2 mi- Al Sufouh Beach - 3. 9 km / 2. 4 mi- Mohammad Bin Ahmed Al Mulla Mosque - 4. 8 km / 3 mi- Thrill Zone - 5. 2 km / 3.
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services and gift shops/newsstands.
I thoroughly enjoyed staying at the Palm Jumeirah Hilton last August with my family. The hotel service, rooms and facilities surpassed my expectations. In particular, I would like to give kudos to a member of staff who helped in getting back my wife’s phone which was left in the Uber. Her name is Natalya and she did a superb job in efficiently tracking the driver and the device, while offering the friendliest service. Thank you so much for your help!
We had such a wonderful family staycation at Hilton Dubai Palm Jumeirah! Everything was amazing from start to finish.
The hotel has a beautiful location with incredible views of Dubai Marina and the sea. The entire staff was so friendly, Zakir and Evan’s welcoming and attentive, and the service throughout our stay was truly impeccable.
It’s also a great hotel for families with children. The indoor, air-conditioned kids’ area is fantastic, and the pool area is beautiful and perfect for enjoying the day as a family. There are also several great restaurants inside the hotel, so you have plenty of options without even needing to leave.
We had an amazing weekend and created such lovely family memories. Highly recommend Hilton Dubai Palm Jumeirah for anyone looking for a relaxing and family-friendly staycation in Dubai. We will definitely be back! ❤️
For a number of different reasons I got a great deal at the Hilton Palm Jumeirah in Dubai
So for not a lot of cash we got one of the best rooms in the hotel - Deluxe One Bedroom Suite Sea View Balconies.
This was our 3rd time to this particular hotel in Dubai. It makes for a very comfortable stay for our ‘fly and flop’ holiday style when in Dubai. Thus the hotel needs to deliver.
This time around I found it to be 4.0 / 5. A very good stay, but wasn’t flawless.
We really enjoyed the upgraded room, and perfectly sized cake and fruit delivered to our room to help celebrate our 30th wedding anniversary.
But I found the overall service to be patchy - excellent at breakfast, the executive lounge and the restaurants that we visited, but where it didn’t deliver was responding on the WhatsApp number - which on the face of it appears to be a great way of ensuring good comms between the hotel and guest.
We didn’t get a satisfactory response initially on an annoying drilling noise which we thought must have been associated with internal maintenance work being done. When mentioned via the WhatsApp channel it did stop, but only to start again the next day, requiring another follow up.
Eventually, on our last night, the hotel acknowledged that drilling work was taking place and apologised for the disturbance, advising us that it would run through to 17:30.
It wasn’t something that ruined our stay, but it did put a mild damper on our time at the hotel - particularly when you are on a fly and flop holiday and your room is supposed to be somewhere you can retreat to during the hottest part of the day.
I was pleasantly surprised at checkout when I was asked what the rating of our stay was, and the 4/5 together with a quick explanation of the drilling noise, prompted the appearance of a guest relationship manager.
The guest relationship manager apologised again for the noise, and provided her card asking me to contact her directly if we were returning. We do plan to return - so I felt that this was a useful step, and something that I will certainly be following up on, once we have firmed up on our 2027 Dubai plans.
Our room was pretty splendid. I’d specifically asked for a nice room with a great view and boy did they deliver. The room was massive, the bathroom was massive and there was even a second sitting room that we hardly used.
Massive more than king sized comfortable bed. Huge tv in both rooms, balcony to the front and to the side.
House keeping kept the modern feeling room tidy and clean each day of our stay - refreshing with plenty of water.
Wifi and A/C was excellent - the latter being very much a requirement at this time of year.
Check-in was done within the Exec lounge as we arrived early and the room was still being prepared. As mentioned - we got that great upgrade to our room, together with lounge access, and free breakfast.
This is one of my favourite lounges. It delivers well, though I do think the food options at happy hour 17:00 to 19:00 have been scaled back a little. Certainly not enough choice to replace dinner - but ok as a light snack. I particularly enjoyed the samosas and chicken satay very much.
We had breakfast there on a couple of days and enjoyed the happy hour most nights. I enjoyed many bottles of Chang. The lounge could get a little crowded at times - but we always found a seat.
Other guests however would regularly let themselves down - most annoyingly was the not using AirPods whilst taking calls or watching videos. Other annoying habits such as walking around barefoot, picking at the buffet were observed.
Breakfast was excellent. Downstairs in the main restaurant, Mowsem, there was an endless selection of offerings and as diamond members we were also given a separate menu for some additional made to order dishes. Upstairs in the executive lounge the breakfast was a scaled down, but still excellent offering.
Guests appeared to be eating what they put on their plate - at so many other Hiltons I’ve seen plates and plates piled high brought to the table as a personal banquet, only to have most of it discarded.
The pool wasn’t overly crowded - though on Saturday it was more difficult to find a set of loungers - not sure if this was because it was Saturday or because we were having a slower day and arrived later. The sea temperature was warm - very warm, so not that refreshing. The pool was slightly better.
Shade was easy to find - though a breeze was more welcome - but sadly mostly absent.
People are annoying and here is no exception - with the same people down early in the morning to set towels out before breakfast.
The towel guys and eating staff around the pool work hard in the heat.
Kids have their own area - which is a welcome arrangement, when hey stick to it.
We didn’t use the pool bar. The addition of the water taps - cool, cold and fizzy water are a good idea.
We used the beach once. The sea was too warm though to be enjoyable - think warm bath temperatures.
There were lots of beds and shade available, together with showers.
The beach service appears to have been scaled back - again, I would suggest that this was down to occupancy and temperatures.
Mowsem was great for breakfasts, We also visited McGettigan's for the weekly quiz and F1, Barfly for some cocktails, and ordered from Zing whilst chilling by the pool. We had a good time in each where service was always good.
This wasn’t important to us for this holiday - as it was a fly and flop holiday and we only left the hotel for a couple of meals close by.
The area is very walkable and taxis are plentiful and very reasonably priced.
We are used to seeing the palm much more busy meaning it took a good while of time to get on and off the palm. Not sure of the reasons why access was so much easier this time around.
Mixed thoughts about this. I was very impressed by the pool guys - we spent a lot of time there, housekeeping and the exec lounge staff. As mentioned already I wasn’t as impressed by the WhatsApp channel as much as I thought I would be - basically as it didn’t feel that as a tool it was being used to its full potential.
In addition the response to our previously mentioned noise enquiry wasn’t fully answered.
Problems / things Hilton should improve
If I could give some further feedback it would be;
The room was good and well cleaned by Racheal 525 I have really liked it. Liked it good job racheal
Have been to Dubai several times over the years but never stopped in a Hilton Hotel. Having just returned from a week at The Hilton Palm I have nothing but praise for it. The hotel was spotless, the staff friendly, polite and extemely helpful, nothing was too much trouble. The food in the Mowsem buffet restuarant was great with plenty of variety. There were always sunbeds and cabanas available, might not be the case when the hotel is near capacity. It was not overly busy during our stay. Wouldn't hesitate to recommend.
