Hilton Dubai Palm Jumeirah

The staff is very welcoming, attentive, and truly service-oriented. This is our fifth stay here, and once again, there is absolutely nothing to complain about. During this stay, Tania and Abinav were our main hosts during our meals, and they were exceptionally attentive, friendly, and accommodating. They made us feel very welcome and took great care of us throughout our stay.

The standards at Hilton always exceed expectations however, I must show appreciation for their staff there - especially Mr. Shady at the Front Desk - he's very accommodating and is ready to share as much information as possible to make our stay a memorable one! When you check in, do look out for him at the reception!

Our reason for booking this Hotel was because it sold itself as a great family hotel with lots of entertainment, which is non existent. We had to go out of the Hotel for entertainment, entertainment that the staff at the Hotel seem to be very well informed about, because the are letting you know where you can go for some. Anyway this incurred expenses that we hadn't contemplated. Had we of known this we wouldn't have chosen this Hotel and I feel we shoud have been informed prior to our arrival. We were told that it was because of the circumstances, circumstances that did'nt seem to affect the rest of the Hotels in the area or Dubai in general. There are also no restrictions when travelling to Dubai. I'm not sure if it was due to the fact that the Hotel only had a 70% occupancy. The bucking bronco, in the Claw BBQ had a sign on it saying it was on holiday, it was for the duration of our stay. The Duddha roof top bar/restaurant was also closed. There was also another restaurant that was closed. In the main dinning area they had building going on so it was a little noisy sometimes. The breakfast and dinner buffet was very good indeed though it would of been nice to have show cooking to have something done on the grill. There was lots of foods in sauces. I did have an incident where I ordered Eggs Royal, the salmon was grey in colour so I didnt eat them. I did take a picture and informed a Duty Manager but no one got back to me about it. The Hotel advertises water sports but what it doesn't tell you is that none are done on the beach that they advertise, a beach that is half closed off too. So, to do any water sports you have to book through an agent and they come to pick you up and take you to another location. The berooms are very spacious and the beds and pillows are very comfortable. The staff in general are very polite, friendly, but nothing that you don't expect in a 5 star Hotel. The cleanliness is outstanding. The pool bar offers a wide range of cocktails, I seriously think that the alcohol is watered down, we thought the bar tender had mistaken our order and given us virgin cocktails. I have to say too that the prices are extremely high for everything. So overpriced. We ordered smoothies for the children, after serving it and they would throw the remainder down the sink instead of topping the glass up or even just putting it in smaller glass on the side, we did address this but they carried on doing it during for the remainder of our stay. You are paying for it and just tipping it down the sink seems such a waste. The pool is way too small for such a big Hotel. We informed the Duty Manger Aynur Ismayilova of all these things, 2 days later she sent me a small message thanking me for my concerns but I actually don't think they are interested, they have your money so that's that. I've been back home a week and 2 day's ago I informed them that they still had a holding on my visa card of 3800€, yesterday finally it was cancelled but nobody has appologised. When checking out the night before I was informed that the holding fee on my card would be cancelled before I left and the receipt would be slipped under my door, when I woke there was nothing, I phoned an hour before I was due to leave and an hour and a half later I had to leave without it. When you are there no one is interested in any concerns that you have yet when you write something about them they are gratefull for your feedback and I see the same response everytime but to be honest they arent interesd.

I would never stay there again.