- Dubai Holidays
- Dubai City
- Sofitel Dubai Downtown
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Sofitel Dubai Downtown
United Arab Emirates, Middle East
Dubai City
The French elegance in the heart of the iconic Downtown Dubai.
Apart from the immediate proximity to The Dubai Mall and Burj Khalifa, the hotel is a few minutes away from Coca-Cola Arena, Dubai Opera, City Walk and also offers shuttle bus service to Kite Beach, La Mer Beach, The Mall of the Emirates and other destinations.
The hotel offers an exceptional setting for business, leisure and exploration within the New and Old Dubai. Welcome to the finer side of sophistication where you can step into a world of refined European heritage linked to a local culture, elegance and seamless luxury.
Facilities
- Beauty salon
- Spa treatments
- Massage*
- Sauna
- Children playground
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Private pool
- Luggage room
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent8,106 reviews
Excellent
83%
Very Good
11%
Average
3%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
My positive thoughts for Sofitel
My family and I had a wonderful stay at this hotel. From the moment we arrived, the staff made us feel welcome and well taken care of. The room were clean, spacious, and comfortable, making our stay relaxing and enjoyable, very thanks to the housekeeping specially to Mr. Sandip. We appreciated the excellent service, great facilities, and convenient location. Thank you for making our family trip so memorable. We would be happy to stay here again and highly recommend this hotel to others. The Brasserie restaurant had a pleasant atmosphere, making it a wonderful place for our family to enjoy breakfast and dinner. We highly recommend it and look forward to dining here again. The bathroom on the second floor were clean, well maintained, and convenient to use. We appreciated the attention to cleanliness and the regular upkeep during our stay, thank you Amelyn for you attention and entertaining and a friendly attitude made a positive difference to my experience. Keep up the great work!
Very Nice
Really much enjoy staying at sofitel, people are very accomodating, housekeeping are very active and they're smiling everytime i see them, specially the lady who clean from the swimming pool area I think her name is Ame I forgot her name, she's very helpful and she guides my kids inside the bathroom really thanks to her, See u again Sofitel
Great stay, Raju was great!
Excellent stay, Raju the housekeeper was great! Highly recommend!
Awesome
Amazing breakfast!!! Friendly staff. House keeping, Nitin is delightful and thoughtful. We asked for more water on the 1st night and he remembers! Thank you!
Under Expectations
Overall, our stay was good, but honestly, this hotel does not feel like a 5-star property.
We stayed for 4 nights with half board (breakfast and dinner) as a family. The room was spacious and comfortable, and the staff were generally friendly and welcoming.
However, there were several issues that affected our experience. The restaurant was quite disappointing. While some of the food was tasty, the buffet was very small, offered very little variety, and most of the dishes were repeated every day with almost no changes. Considering the price of the half-board package, it simply wasn't worth it.
Another frustrating issue was the buffet timing. Every staff member gave us different information. One told us dinner was from 6:00 PM to 9:00 PM, another said 6:30 PM to 9:30 PM, and another said 6:30 PM to 10:30 PM. Sometimes we arrived at 6:30 PM and found the buffet had already started at 6:00 PM, while on other days it hadn't even opened yet. It was confusing and poorly organized.
The swimming pool was also surprisingly warm. The water felt more like a jacuzzi than a swimming pool and definitely needs to be cooled down.
The kids' area was much smaller than what was shown in the photos and described online, which was disappointing. That said, I would like to thank Elena, who works there. She was very kind, professional, and wonderful with the children.
Overall, the hotel isn't bad, but I don't think it offers good value for the price. The amount we paid did not match the quality of the experience we received. For a hotel advertised as 5 stars, I expected a much higher standard. Unfortunately, it did not meet my expectations.
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