Marriott Hotel Downtown

This hotel is really good, the service is perfect. Good breakfast, good attention, the accommodations are really nice. My room is always clean because the housekeeper called Smile kept in order and cleaned.

We have just had the most amazing stay at the Marriott Downtown, Abu Dhabi. The staff were outstanding from start to finish. A special mention to Sadiya and the breakfast team who were so kind and welcoming to our family of 5. The food in AT25 was perfectly cooked every evening and the room service also arrived with 5* quality and service (highly recommend the Half Board option after a busy day at Yas Island). We enjoyed playing pool in the Brown Lion bar and kids are welcome until late which was great. We simply cannot fault this hotel for a family vacation. Thank you!

This was my first visit to the hotel, and unfortunately, the experience left me disappointed.

While I was in the lobby, a tiny decorative vase on one of the tables was accidentally broken. It was clearly an unintentional incident. What was disappointing was the way the situation was handled. The manager, Hassan, immediately informed me that I would have to pay 150, without first asking what had happened or acknowledging that it was an accident.

I understand that hotel property needs to be treated with care, and I appreciate that the hotel may have policies regarding damaged items. However, I believe the way such situations are communicated to guests is equally important. A more understanding and courteous approach could have made a significant difference and avoided making an otherwise minor incident feel unnecessarily uncomfortable.

As a hotel associated with the Marriott brand, I expected a higher standard of hospitality, professionalism, and guest service. Unfortunately, my first impression was negatively affected by this interaction.

I hope the management will take this feedback constructively and consider providing additional guidance or training to staff on how to handle accidental incidents with guests. A calm, respectful, and understanding approach would go a long way toward maintaining the level of hospitality guests expect from the Marriott brand.