Solana Beach Mauritius

Everything was excellent, from the view of the room to the bar. The food was top notch outstanding amd we really loved the buffet with good atmosphere afterwards.

Let's start with the hotel's location, offering beautiful sunsets and sunrises every day! The room was spacious with a comfortable, very large bed and a spacious bathroom. The cleanliness was excellent, with rooms cleaned daily, coffee, tea, and water replenished constantly. The hotel infrastructure was excellent, with many staff keeping everything clean. The meals were delicious, fresh, and varied. We recommend taking advantage of the Solana Shine offer to celebrate a special occasion in a dignified manner. From the reception desk to the cleaning staff, everyone was smiling and eager to help, and you could feel the care of the staff at every step. Unfortunately, there was a small problem with the water equipment service, which always claimed that the weather conditions were so bad that the free offer couldn't be used, but paid services were always available. Why? Overall, we highly recommend this hotel; we spent two exceptional weeks there. HIGHLY RECOMMENDED

I recently spent 2 nights at Solana Beach Resort, and unfortunately, the experience was mostly boring and disappointing. For the price being charged, I honestly expected much better standards and service. Why charge premium prices if the standards cannot be maintained?

Having worked in hotels myself and having visited more than 20 hotels in Mauritius, I can honestly say that Solana was one of my worst experiences. And this was my second stay what a disappointment.

That being said, I always believe in giving credit where it is due. Some staff members were genuinely welcoming and made an effort.

👏 Staff who deserve recognition

The reception team was very welcoming throughout my stay. Unfortunately, I don’t remember their names, but they were all friendly and helpful.

A special mention to Mrs Rita and Mr Adish. Both were extremely welcoming, professional and clearly know how to work in hospitality.

I also really appreciated Aniket and Vignesh at the bar. They were friendly and welcoming.

🍹 Drinks — 4/10

Unfortunately, the drinks were not my thing at all.

My father is a F&B Manager so I’ve learned quite a lot about drinks and bar service from him over the years. From my experience, I genuinely feel that the resort needs to review and improve its drinks and cocktails.

I would also like to say to Mr Paz, the F&B Manager, that proper briefing before every shift is very important. Staff should have the same information so guests don’t receive different answers depending on whom they ask.

For example, I was informed that snacks were available from 12pm to 5pm. However, when I approached Mrs Kittie and Mrs Kusum, I was told that if I had already eaten lunch, I could not have snacks.

This was very confusing because that was not the information I had received.

I even had to call reception myself because otherwise nobody seemed to know that I was trying to order a snack. Having only two or a few staff members in a department is understandable, but it should not result in guests receiving poor or inconsistent service.

🍴 Food — 8/10

The food was actually one of the better parts of my stay.

The à la carte menu was the best, and I would give the food 8/10.

🎭 Animation

Another disappointing experience was with Mr Ali from the animation team.

There were several other guests around who were waiting for attention, looking towards him and even trying to get his attention, but he seemed to remain focused almost entirely on one group playing carroms.

I even changed my seat hoping that the animation team would approach us and tell us about the games and activities available. Eventually, I had to disturb one of the guests playing carroms just to get Mr Ali’s attention.

If you work in animation, you should be present for all guests, not just one group.

I have to give special credit to Anousha, because she treated everyone equally and made an effort to interact with different guests. That is exactly what I expect from an animation team.

🙏 A special thank you to Mr Paz

Despite the issues I experienced, I would like to sincerely thank Mr Paz, the F&B Manager, for taking his precious time to look into the matter and, especially, for personally coming to speak with us.

I genuinely appreciate the effort you made to listen to our concerns and address the situation. That kind of personal involvement from management is appreciated.

⭐ My ratings

Food: 8/10 Drinks: 4/10 Room: 8/10 Reception: 9.5/10

Overall, this second stay was unfortunately a major disappointment and did not feel like value for money.

I am sharing this review because I believe honest feedback can help improve the guest experience. There are definitely staff members at Solana who are doing a great job, but consistency in service, communication, drinks quality and animation still needs improvement.

I sincerely hope management takes this feedback positively and uses it to improve the standards, because the resort has the potential to offer a much better experience.