Hilton Dalaman Sarigerme Resort and Spa

Hilton advertise rooms at this hotel as “Sea View” rooms and charge customers more for them. I paid the additional cost specifically for a Sea View room, only to arrive and find there was no sea view at all.

I raised this with the hotel’s Assistant Manager, who agreed that there was no sea view from the room, despite it being sold as a Sea View room.

What I find completely unacceptable is that Hilton continue to advertise and sell these rooms as Sea View, despite now being fully aware of the issue.

Six weeks after raising my complaint, Hilton are still supposedly “investigating” something that is incredibly simple: you advertised a Sea View, I paid extra for a Sea View, and there was no Sea View.

Customers should be aware of this before paying extra for a “Sea View” room.

My husband and I have just returned from a 10 day holiday at The Hilton. I always like to check the reviews of a hotel before booking . I have to say that I am so shocked that the hotel scored so highly on reviews. We booked a deluxe swim up room with the pool view. On arrival, we were shown to our room and I noticed a few black things on the floor next to the bed. It tuned out to be dead flies. Under the bed was full of dust and there was a a old water bottle under the bed. The shower area looked grubby and felt like it needed a deep clean.

We then opened the curtains to look at the swim up pool. However, there was no view of the pool but instead there was a bush and a view of the staircase. to say we were disappointed was a understatement. I did call reception to make them aware that the room was dirty and we didn't have the pool view that we paid for. The reception said they would check if they could move us . They did call back and advised if we paid another £400 they could move us to a villa. I explained we had paid a lot of money and an extra £800 on top for the swim up room. I approached the guest relations in the morning and they arranged for us to b moved to a clean room with the swim up pool view.. The new room did indeed have the view but the cleanliness was an issue and the room felt grubby. The shower area was really poor and needed a deep clean . The mastic around the bath has mould and looked as if a child had put it around the bath. I would award the hotel at 2.5 star rating for the lack of housekeeping. 3 times the room was missed for the daily clean and replacement of towels. There was no cleaning and the room just felt dirty.

The adult pool was nice and there was never an issue with sunbeds. There were pools for children and they had little sunbeds for children which was really cute.

The entertainment was poor but the staff tried hard.

There were a few bars inside and out. The beach bar was lovely but it took a long time to get served . The hotel clearly did not have enough staff in all areas . They had a snack area next to the beach which was nice . There was another snack are called the Breeze bar. The floor was filthy and again the hotel was let down by it's cleanliness.

We did have a nice time but this hotel is not a 5 star . I would rate it 4 star but the housekeeping was awful and I would only give that a 2.5 star. I would not recommend the swim up pool rooms, save your money .

The hotel had a lot of unused space and really does need a bit of an update.

The main restaurant was great, plenty of variety every day.

The hotel let itself down with the housekeeping or should I say lack of it. Also, the mini fridge was never restocked, we had to ask for this all the time. We gave up in the end.

⭐ 1 STAR – Sadly, nowhere near the 5-star Hilton experience we expected. This hotel had been recommended to us as being on par with the Liberty Faybay that we stayed at previously!! This is NOTHING LIKE IT.

We travelled to Hilton Dalaman Sarigerme Resort & Spa as a party of seven across two bookings. Unfortunately, the experience fell well below the standards expected from a 5-star Hilton resort. We travelled on the 10th August for 2 weeks.

Health and cleanliness concerns

Most concerning was that four members of our party developed ear infections during the holiday, requiring ear drops and antibiotics. We also became aware of other guests reporting similar problems. While we cannot prove the swimming pools caused the infections, four people from the same group becoming ill during the same stay raised serious concerns about pool cleanliness and hygiene. We witnessed on a number of occasions Frogs swimming in the pools further adding concerns over hygiene and a number of Hilton guest had visited the medical centre in town and the same symptoms, which is something the hotel denies.

When we raised these concerns, obtaining clear information about pool testing was unnecessarily difficult. There were no visible pool-testing information boards at the main pool, and we were initially told that this information did not need to be displayed. Boards were only put up later during our stay. This lack of transparency was extremely disappointing and did little to reassure us, especially as medical professionals had stated poor hygiene in the pool was likely the reason.

The cleanliness and general upkeep of the hotel also appeared to be lacking. There were cracked tiles, damaged pavements, worn and ripped carpets, and areas that did not look properly maintained. These issues are not what we expected from a resort presenting itself as 5-star.

The impact on our children was significant. They became frightened to use the pool and avoided it for more than a week, taking away a major part of their holiday. Illness also meant we needed room service, and a considerable amount of our time was spent dealing with hotel management instead of enjoying our break.

Maintenance and facilities

Two waterpark slides remained closed for our entire stay, with no satisfactory explanation or resolution. Hotel management on numerous occasions stated they were unaware of this, despite it being on various Facebook pages that they follow!The premium gazebos were also disappointing. Areas were in poor repair and the surfaces were extremely slippery.

Poor management and complaint handling

The biggest disappointment was the way hotel management handled our concerns. We were given assurances and made to feel that our issues would be properly addressed, but those promises ultimately amounted to very little. The hotel management promised the world and delivered nothing.

We accepted a complimentary à la carte meal and were offered complimentary gazebo use as gestures from the hotel. While these were acknowledged, they did not compensate for the disruption, illness, poor cleanliness, maintenance problems or the time spent trying to get meaningful answers.

Following our return, the handling of our complaint was equally disappointing. We deliberately did not initially share our experience on social media or other platforms, as we wanted to give Hilton the opportunity to respond properly and honour the assurances made to us while we were still at the resort. Unfortunately, we do not feel those assurances were fulfilled and weeks of silence were experienced.

Final recommendation

We have stayed at high-quality resorts before and have been visiting Turkey for over 15 years! The Hilton Dalaman did not come close to that standard. The cleanliness was disappointing, the facilities were poorly maintained, and the management response was inadequate. especially when they advised us if we had spent another 5k we could have experienced the lake house rooms which are far better than the hotel, openly admitting the hotel is dated and tired. When you have spent 20k on a holiday this was a disgraceful comment to hear from Serdar Soltekin director of Rooms!

Sadly, this was not the relaxing, high-quality family holiday we expected. Based on our experience and the poor handling of our concerns, we would not return and cannot recommend Hilton Dalaman as a 5-star resort. if you have booked this hotel and have the chance to change it PLEASE DO!