Celay Hotel

Family run Hotel, owners and staff were vey helpfull and accomidating. Good food, service and spotlessly clean. Lovely rooms, we would definately return.

Our recent 10 day stay at the Celay Hotel was overall, pleasant and the staff were extremely friendly and welcoming.

However we do have a number of issues we feel are worth raising, both for the hotel and future guests.

On arrival we were asked to pay an additional charge for the air conditioning and the safety deposit box. We would have exspected these basic facilities to be included in the room rate, particularly as we booked a Deluxe Double Room.

Unfortunately, the room itself did not meet our expectations. We were expecting a large, comfortable double bed but we’re instead given 2 single beds with extremely hard. We also found the room had a damp, musty smell and very little ventilation. The toilet seat was heavily stained and not what you would expect as a room advertised as deluxe.

We choose the half- board option with breakfast and evening meal included.

The breakfast selection was extremely disappointing. Every morning was essentially the same, boiled eggs, bread and jam, cheese and cereal. If you wanted fried, poached or scrambled eggs your were charged the price on the bar menu. For a hotel offering half board we felt this was particularly poor.

The evening meals were no better. Starters generally consisted of homemade soup, stuffed vine leafs or cheese breadsticks. The main courses were often very basic with offerings of turkey dinosaurs or a dry square of lasagna, accompanied by chips, rice and salad. Dessert was generally limited to cold banana or chocolate Angel Delight.

It also felt that the limited half board menu was designed to encourage guests to purchase food from the hotels main restaurant menu at an additional charge. Unfortunately, in our experience, the quality of that food was not significantly any better than what we were provided as part of the half board package.

The hotels location is also worth considering when booking as it is relatively isolated, with little interest in the immediate vicinity, and the beach was around a 45 bus journey away. This was not necessarily a problem for us and did not prevent us from having a quite and enjoyable holiday but future guest should be aware of it.

Overall, this is a basic, no frills budget complex. Our main concerns were that the room and half board experience did not match the Double Deluxe Room and half board descriptions. Improvements to room standards and food quality would make a significant different to guest experience staying here.