Supreme Hotel Marmaris

Checked in at 4am left the hotel by 8am. Don’t ruin your holiday coming to this hotel. Room had an awful smell. It’s run down more than any hotel I’ve been to. I wouldn’t listen to the positive reviews. 19 times I’ve been here in Marmaris and never been to such a mess of a hotel.

Do not go absolutely disgusting food is gross rooms filthy holes by pool sunbeds lying on the metal the list is endless

A hotel in desperate need of renovation, cleaning and basic management. This is not a review based on one bad room or one bad experience. We stayed here and experienced repeated problems throughout the entire hotel. What makes this particularly frustrating is that we complained, documented the problems and were even shown five different rooms – yet none of them was acceptable. FIVE ROOMS – FIVE SETS OF PROBLEMS After complaining about our room, the hotel showed us four alternatives. Unfortunately, every single one had serious problems. Among the issues we encountered:

• hair on the floor
• dried blood stains on the floor
• completely dirty toilet seat
• blocked sink
• filthy, smeared shower
• mould in the bathroom
• no proper shower cabin – only a half glass partition
• significant amounts of water flooding the bathroom after every shower
• dark stains on the walls
• suspected moisture/water damage
• swollen/water-damaged bed frame
• air conditioning dripping directly onto the bed frame, causing the visible water stain
• insects in the room
• dirty hairdryer
• broken/non-functioning balcony doors
• missing door handles

stagnant air and poor ventilation dirty floors and bathroom

• no double bed, only two separate single beds
• tiny TV with no signal
• no tea or coffee machine in the room
• minibar that barely cooled at all and instead became extremely hot
• The bathroom had no bathtub, only the already inadequate shower.

At some point, it genuinely felt like we had to search for a clean spot. And again: this was not one room. FIVE rooms were shown to us. TUI WAS INFORMED – NO HOTEL CHANGE We contacted TUI immediately and repeatedly. We explained the conditions and requested alternative accommodation. The hotel itself could not provide a suitable replacement room. TUI eventually told us that, due to the lack of alternatives during high season, an alternative hotel could not be arranged. Had we been given a realistic alternative, we would have left immediately.

THE HOTEL'S GENERAL CONDITION The problems are not limited to the rooms. The pool bar, café, restaurant and bar are essentially all the same area. There were not enough sun loungers around the pool. The hotel also does not have its own beach loungers available for guests, even for an additional fee. At lunch there was no meaningful choice between à la carte and menu. In the evening there was also no choice between à la carte, buffet and menu. It was simply buffet. There were no sugar-free/zero soft drinks available. Tea was often unavailable until guests specifically asked for it to be refilled, while water was basically the other consistent option.

STAFFING AND HYGIENE The hotel appears severely understaffed. From what we could see, there were perhaps two or three cleaning employees responsible for the entire hotel. It is hardly surprising that they cannot keep up. We witnessed bar staff eating at the bar and, on occasions, spitting into the sink in front of guests. The same staff were also involved in the entertainment program. Even the chef was participating in the entertainment. The overall impression was that the hotel is trying to save money wherever possible.

FOOD Vegetarian guests should be aware that the options are extremely limited. Apart from salad and limp fries, there were almost no proper vegetarian alternatives, while a very large proportion of the food consisted of meat. Even the watermelon was disappointing, with some pieces having more white rind than edible red flesh. It gave the impression that whatever was available was being used rather than providing consistently good-quality fresh food.

OTHER GUESTS We personally witnessed other hotel guests complaining about the conditions during our stay. Therefore, this clearly wasn't just our individual perception.

FINAL VERDICT This hotel urgently needs: RENOVATION. MAINTENANCE. CLEANING. STAFF. AND PROPER MANAGEMENT. If you are looking for a clean, hygienic and properly maintained hotel, I strongly recommend looking elsewhere. This is not a five-star expectation. Basic hygiene is not luxury. A functioning shower is not luxury. A clean toilet is not luxury. A working balcony door is not luxury. A functioning minibar is not luxury. A clean room is not luxury. These are basic hotel standards. Supreme Marmaris Hotel failed to meet them in our experience.