Grand Ideal Premium

When we arrived we did not receive the best service. We were given our room key and sent on our way. The rooms online were very deceiving and did not appear how they were on there. My mom who is 70 years old was expected to share a double bed with her 30 year old son. The first night he slept on the chair in the room as of course he did not want to share the bed. We have not got access to the tv I have a 1 year old child. This is something you expect at a 5 star resort. There is no night club as advertised when booking. I will say the entertainment was exceptional and majority of the staff were amazing. I would like to give massive props to jenny she has been SO accommodating to all our needs and has made a massive impact on our trip to Turkey! We were offered a trip to the night club with the reps. We went alongside lorenzo. Overall the night club experience was amazing. However we were left In the club. He was nowhere to be seen. Of course when offered a guaranteed transfer to and from the hotel tho was extremely disappointing.
We asked for milk at the reception for my one year old child. as they state the have a 24 hour patisserie. The receptionist was extremely rude and said ‘go and buy some from the super market’ when spending such an amount on booking an all inclusive 5 star resort. You would expect these sort of things. Over all we had a lovely break away but would 100% say that this is not a 5 star standard.

Overall we had a great holiday. The hotel itself was very clean but has some room for improvement. We were here the first two weeks of July before the English schools had broken up and the hotel was getting noticeably busier as we were leaving.

Location-wise the hotel is on the main road about 15/20 mins walk to Marmaris Harbour. The beach front is only a couple of minutes walk away where there are watersports and a water taxi available to Icmeler and Turunc along with many bars and restaurants. ATMs are available if you turn left out of the hotel and walk for a couple of minutes or at the Migros which is on the opposite side of the street to the right (Halkbank is currently fee-free).

Entertainment was poor. The entertainment team was inconsistent in letting children do any of the daytime activities. Also if you do win any activities do not be expecting any certificates or prizes. The weekly night-time karaoke was advertised as being adults only. There is water aerobics showing on the information videos but this does not now happen. There are no water activities at all. The evening entertainment was on a weekly rotation. There is a mini disco at 8.30, then bingo every night at 9 (have to pay for this and you only play for a full house), show from 9.30 and then that is it. The pool bar serves until 12 which is good and prevents the normal drinks rush at an all inclusive.

There was no all inclusive ice cream through the day - have to pay for ice creams at the shop. These are reasonably priced, man who works in the shop is lovely! There were ice cream cones available each night at dinner however.

Spirits at pool bar seemed quite weak (sign at the bar does state that). Drinks were served in small paper cups - you can buy bigger cups at the on-site shop, for about 1 pound each, which the staff are happy to fill. The lounge bar was much better at night and served drinks in glasses. This shuts at 11 when the over 18 Blackout bar opens next door until 1am (drinks still included as part of the all-inclusive).

Rooms were quite small. There was not much hanging space and the bathroom was not big. There was a free safe included in the room which was good to see and the air conditioning worked very well. The TV only really had news channels in English. Housekeeping was daily with new towels if required.

Food was good especially omelettes at breakfast (an art form to watch) and jacket potatoes in the outside part for dinner. Food at lunch and dinner was good. The food wasn't piping hot but there was a good variety of items to pick from. There was no queueing for the dining room at all while we were there which was great.

We had no sunbed problems when we were here in July. We always got the amount of beds we wanted coming down around 8.30 every morning. There were lots of extra beds stacked up beside pool table/to right of stage if needed.

The pool was large and the same depth, 5ft, all the way round and no shallow end. There was a small separate splash pool too for little ones. There were 2 slides at one end and these were much better than we had expected - our children had at least an hour or two of fun on them every day. The lifeguards at the slides were pleasant too.

Wifi was OK but limited to 3 devices per room.

All staff we met seemed happy and pleasant.

Overall we had a very nice holiday. It was nice not having a sunbed problem and not having to queue for dinner but the hotel could improve it's entertainment offer and have ice cream included during the day.