Club Atrium Marmaris

2 adults one child, got given two single beds and it was a chore to change it when we arrived for the staff and they failed to understand why the two singles wasn’t enough.

Pool Couldn’t get a sun lounger - pool rules don’t apply Every evening the pool would be cleaned and the area wheee the loungers where would be washed down

Breakfast was awful - bread, cereal, Melon or water melon.

Air conditioning - reluctantly paid £35 for it to go off every 10 minutes then stop working completely during the night. Excuse along the lines of, they key card had low battery, you must shut the bathroom door.. when questioning the hotel staff for a partial refund due to paying for a service which is not working to standard the became rude and argumentative. Stating they will refund two days and then next two days but cancel it. Explained to them when you provide a service it has to be a working service failure to do so should be discounted to which they disagreed and when I then said it’s a load of s*** the reception staff proceed to call me back over and point in my face shouting don’t you dare talk like that to me. Now this was not a comment to them or at them it was my expression of the service being the aircon.

Reception staff were overall rude and not helpful at all.

Entertainment staff - great

Cleaners - great

Will not book again and if you are looking to go it’s good for the kids entertainment wise but other than that the hotel is bog standard and so are the staff.

Worst hotel . Me and my 18 year old son booked into an apartment. Very basic. Like something out of the 60’s. Paid for air con and it was rubbish- it was only on the bedroom and my son was to sleep on the sofa bed in the lounge. No air con in there and the air con from the bedroom did not reach there. It was 37 degrees. Hotel staff agreed I could change rooms to a bedroom which meant no kitchenette area. I asked for complimentary breakfast as this would now cost us money as we had planned to eat some meals in the room. Reception manager was probably the rudest man I had ever met. He refused then when he heard me complaining to my son about this he shouted ‘now I’m not changing you rooms’. I was in tears. We only spent 4 hours on the hotel in the room trying to sort this and I was bitten to death. I had paid 2500 pounds to stay here b&b for 11 nights so I expected more than to be shouted at in front of other guests by the manager. There was no way I was staying on that room so we flew home !!! My stepmom even rang to see if they could accommodate something and the manager lied to her and said there were no rooms free to put us in when infact we were shown a room which we accepted until he screamed that he wasn’t giving us it anymore. Please avoid this hotel at all costs!!! That reception manager needs sacking !!!