Casa De Maris Hotel

My second stay here. Everything was just as excellent as in May. Wonderful food, all staff excel with a special mention for the life guard and the waiter on the beach. For someone like me with some mobility issues, having the beach just across the road is a godsend. At this time of the year, the sea is a perfect temperature. Also the ladies at the spa give wonderful treatments. If I visit Marmaris again, I wouldn't even consider staying anywhere else.

As a whole, casa de Maris is not too bad, as it is at the moment I wouldn't class it as a five star resort. It was our honeymoon and we expected the honeymoon package we were told we would get. Upon check in the room was normal, no special bedding, robes, toiletries etc, so we waited till day two and nothing, I had to email for all this to be done on day three, and even then we didn't receive the correct things. The rooms themselves are dated and not really five star, the curtains are incredibly thin so they let in a lot of light and heat, the television is something from the early naughties, so we couldn't connect tablets to it, (we had a day or bad weather, so our plan was movie day, but we couldn't connect due to it not being a smart TV, nor did it have hdmi in) There is no main ceiling light for night times, just wall lights, so it can be a little dull. The fridge and Aircon are quite dated and old and did not get very cold at all. Then there is the temperature of the water, you can't turn the heating up, so it's like a cold shower, which I hear you say is ok when it's hot weather, however in a morning I like a hot shower, and this was very cool water. The maid service starts at 8:30-9:30 am which if you forget to put your do not disturb button on, you'll get woken up and they'll just walk in, so that was a pain, no lie ins. However if you turn them away in the morning, then your room will get cleaned in the afternoon, along with the mini bar refill, which is all free, branded drinks like coca cola, Fanta etc, which is a nice touch. Then there is the very small dribble of WiFi, if you can call it that, half the time it didn't work, and when it did we got 3mbps speed, that seriously needs up grading for a "five star resort" Food wise, breakfast was dreadful, I mean they are serving potatoes and mixed peppers for breakfast. No sausage, no bacon, a bowl of porridge or scrambled egg, that's your options, it would be nice for them to have an English breakfast, or even cereals. Lunch and evening meals are spot on, excellent food variety, lots to choose from and all fresh, you have to try the desert section, absolutely amazing. Pool area is very good, clean and tidy, however the hotel do nothing about people putting towels down at 7am, so come after breakfast, you'll be lucky to get a lounger anywhere, there beach area is good with the pier, the staff member there is so attentive, waiter service is very hit and miss, and the only negative thing I'd say is, the pier sun loungers are supposed to be a no smoking area, alas people do smoke there, so it would be good if the staff enforced the no smoking areas and anti towels early, but there not bothered. Entertainment is ok if not sometimes a little bad and cheesy, bingo, bad singers etc, speakers blue on one evenings entertainment, we couldn't hear them but they carried on. Overall a nice stay, but I think the hotel needs to re think it's five star status, with the above misted issues I found, the hotel is not worthy of her five stars, only four I'd say.

A disappointing return after a lovely stay in 2025

We stayed at Maris de Casa for seven days in June 2025 and were impressed enough to return this year. Unfortunately, the experience fell well below our previous visit. There are still some excellent members of staff and lovely facilities, but the food, drinks and overall service left us disappointed.

Food: Poor variety and repetitive meals

The food was the biggest let-down. Compared with last year, we found the selection basic, repetitive and poor in quality. We ended up eating out on four of our six evenings because we could not face another night of the same choices.

The salad section was reasonable, and the person working at the pizza and burger bar deserves credit for producing tasty burgers and fresh-tasting pizzas. Unfortunately, the scoop-style chips from last year had been replaced with basic chips that were often undercooked.

My sister is vegetarian and raised concerns about the lack of suitable meals. She found the choice even worse than on our previous visit. A baked potato is not an adequate substitute for a varied, properly planned vegetarian meal selection.

Food was also cleared away too promptly, sometimes before the advertised finishing time. This left guests frustrated and the serving staff dealing with complaints about food being removed.

The cake selection within the bakery section were again, lacking in texture, dry and didn't taste fresh, more like they were put away and brought back out day after day.

Getting ice cream was frustrating. On one occasion, my sister was refused it at 8.45pm because the station had already closed. When she asked the Operations Manager for help, he walked away without resolving the issue.

It was a small incident, but it added to the feeling that the guest experience was no longer a priority.

Drinks: A noticeable reduction in choice

Last year, we enjoyed bottled branded beers, regular and Diet Coke bottles, tequila and drinks such as Baby Guinness.

This year, the selection felt substantially reduced. The recognisable spirit brands we saw were Smirnoff, Gordon’s, Captain Morgan and possibly one whisky, with the remainder appearing to be local or house brands. We were told shots were not allowed.

The cocktails were disappointing, and the menu appeared unchanged from last year. For a hotel sold as five-star all-inclusive plus, the drinks offering fell short of our expectations.

Pool and Sunbeds

The pool is lovely, and the lifeguard works hard to keep the area clean and tidy.

However, we could not get a sunbed beside the pool at any point during our stay. We used the upstairs area, which was acceptable, but guests were putting towels down from around 6am, including on the loungers within the pool itself.

This was being allowed without effective intervention. The hotel needs a clear sunbed reservation policy that is applied consistently to everyone.

Rooms and Arrival Experience

Our room was much the same as last year, although this time there were no separate toiletries, just the wall-mounted soap and shower gel.

On arrival, we were charged £56 for our requested fifth-floor room. The reason for this additional charge was not clearly explained. We were also offered an alternative room with a double bed for a further £112, which we declined.

The welcome from the two members of staff checking us in felt underwhelming, particularly as returning guests. We were not told about the two restaurant visits included in our stay. My sister remembered this three days into the holiday, but we did not end up using them.

Excellent staff who deserve recognition

Some members of staff were outstanding.

Ramazen at the pool bar was friendly, professional and consistently remembered our orders. He made a real difference to our stay and deserves recognition.

Our fifth-floor cleaner, Zenyap, was wonderful. She kept our room spotless, created lovely towel art and was always cheerful and helpful. Both are a credit to the hotel.

The wider team also worked hard, including Emin in the pool area, when he was off, you noticed the difference in the turnaround of speed of being seated, drinks, food etc.

An upsetting final day

My sister ended up in hospital on our final day with a viral stomach infection. When our return was delayed, we were charged a further £56 to keep the room for four additional hours.

We understand that late checkout can carry a charge, but some flexibility and consideration in those circumstances would have been appreciated.

Spa: A Highlight

We had two massages at the hotel, and both were excellent. They were worth every penny, and we would happily recommend the spa treatments over and over again!!

Overall verdict

We returned because we had enjoyed our 2025 stay, which makes this year’s decline particularly disappointing.

The lovely pool, excellent massages and several outstanding staff members could not make up for the repetitive food, reduced drinks selection, sunbed problems and disappointing arrival experience.

Eating out also added considerably to the cost. Our meals for two, with a starter, two mains and two drinks each, generally cost between £80 and £110, without being anything particularly special.

In our opinion, this stay felt closer to a three-star experience than the five-star all-inclusive plus holiday advertised. Unless there are meaningful improvements, we would not choose to return.