Yasmin Resort Bodrum

The only real positives of this hotel are the beautiful views and the well-equipped gym. Unfortunately, everything else was a major disappointment and far below what you would expect from a 5-star hotel.

Our room was located very high up in the resort, requiring us to climb countless stairs every time we wanted to get there. It honestly felt like climbing Montmartre several times a day. The hotel offers shuttle services, but with the resort being so overcrowded, finding an available one is almost impossible.

The room itself is nowhere near 5-star standard. The materials and finishes feel cheap and low quality. For a hotel claiming to be 5-star, this is simply unacceptable.

The restaurant is very poorly managed. The staff are clearly overwhelmed, and around 20–30 minutes before the end of the service, many dishes are no longer replenished. For example, arriving around 8:30 PM means you often have to eat whatever is left. The food itself is bland, repetitive and of disappointing quality.

The sunbed situation is also ridiculous. Guests reserve sunbeds for hours without using them, while management does nothing to control the situation. Finding an available sunbed is almost impossible.

What is perhaps most disappointing is seeing the hotel staff working under such obvious pressure, in extremely hot conditions and with an overwhelming workload. You can genuinely feel sorry for them. The problem does not seem to be the employees themselves, but rather the way the hotel is managed and the lack of resources provided to them.

The attitude of some managers and reception staff is also far from what you would expect from a 5-star property: little warmth, little consideration and very little willingness to help.

Apart from the view and the gym, this hotel was a huge disappointment. In my opinion, it does not deserve 5 stars —honestly, not even 4. We definitely will not be coming back.

I would not recommend this hotel, especially not for a 5-star rating. The manager and reception staff were condescending, despite informing them that I’m six months pregnant and unable to walk uphill to reach my room, they refused to accommodate this and seemed indifferent to whether I cancelled my reservation altogether. The one time I contacted guest relations, to ask about the kids club schedule, they couldn’t even provide that information, I’m still not sure what purpose they serve.

The food was by far the worst I’ve experienced at a 5-star hotel. I ended up eating plain white rice and raw vegetables like tomatoes just to get by. There was no variety, the same meals, starters, and desserts every single day. Despite having a sweet tooth, I couldn’t bring myself to eat a single dessert; they were that unappetizing.

Service at the restaurants was equally disappointing. When servers were available, they were grumpy and unpleasant, not even acknowledging a simple thank you. Most of the time they were so overwhelmed that they didn’t clear the tables, we ended up doing it ourselves.

The spa staff, on the other hand, were overly pushy, hounding us every time we walked by.

On top of that, the internet was extremely poor, we had to pay €20 per person for 4G just to get a working connection. The TVs weren’t smart TVs, so we couldn’t watch Netflix, YouTube, or cast anything from our phones, and out of 100 channels, only one (France 24) was in French

Overall, this stay fell far short of what I’d expect from a 5-star property. Between the lack of consideration for my pregnancy, the poor food quality, unhelpful and unpleasant staff, and inadequate amenities, I won’t be returning to this hotel.

Update : Following our disappointment, they did offer us a dinner at an à la carte restaurant for our last evening, which was significantly better than the main restaurant. I appreciate the gesture.