Kefaluka Resort

Our stay at Kefaluka Resort Bodrum was unfortunately a very disappointing experience.

Let me start with the positive: the hotel has an excellent location, beautiful grounds and very good amenities. The overall concept and facilities are clearly at a good resort level. However, the rooms — including our private villa — are noticeably outdated and are in serious need of renovation.

The food was another disappointment. Despite staying at an All-Inclusive resort, the selection was extremely repetitive. We were served essentially the same food every day, which became frustrating after several days. For a resort of this level, I expected significantly more variety and quality.

However, the most disappointing part of our stay was the way we were treated at the ShiFeng à la carte restaurant.

We booked a table for our entire family of six. Unfortunately, two of our children became ill that day and could not come to dinner. Naturally, we still wanted them to have something to eat. Before leaving the restaurant, we asked several times if we could simply take some food back to our room for our children. Nobody clearly told us beforehand that this was prohibited.

Then, suddenly, at the end of the dinner, we were told that we were not allowed to take the food with us.

I contacted the Guest Relations Manager, Kenan, and asked a very simple question: Why? I repeatedly asked him to show me the hotel policy or the actual rule stating that food could not be taken to the room.

Unfortunately, he was unable to provide any clear explanation or show us any written policy.

Instead, I was told that if we wanted food in our room, we could order it through Guest Service — but we would have to pay for it separately.

I explained very clearly that I was willing to pay for the food. I simply wanted to take it to my room for my sick children. We were staying at an All-Inclusive hotel and had already paid for the food and service. I could not understand why the hotel was refusing such a simple and reasonable request, especially under these circumstances.

What made the situation even more frustrating was that earlier during our stay, I had taken freshly prepared pide from the restaurant to another floor and asked the chefs to prepare a kebab/shawarma for me. Nobody objected. The chefs were friendly and helpful.

So why was such a basic request suddenly treated as a serious violation?

What upset me most was not the food itself. It was the attitude and the complete lack of a reasonable explanation from Kenan. Instead of trying to understand the situation and find a solution for a family with sick children, he simply insisted that it was not allowed. His communication was, in my opinion, unnecessarily rude and dismissive.

I have stayed in many All-Inclusive resorts around the world, and I have never experienced such an unnecessarily difficult and unpleasant situation over something as simple as taking food to my sick children.

For me, hospitality is about understanding the guest and finding a reasonable solution — especially when children are involved. Rules are one thing, but common sense and basic human consideration should come first.

Kefaluka has a beautiful location, great facilities and significant potential. But outdated rooms, repetitive food and, most importantly, this kind of inflexible and unfriendly attitude from Guest Relations seriously damaged our impression of the hotel.

I sincerely hope the management reviews this situation and understands that guest satisfaction is not only about the facilities — it is also about how guests are treated when something unexpected happens.

It was our first time staying at this hotel, and everything was very good. We especially enjoyed the children’s activities and the shows. The entertainment team was very friendly and welcoming. Kaan, in particular, was very helpful. However, the quality of the alcoholic drinks was a little poor

I like the sea very much its so clear the workers are very friendly and great people the food is perfect and i would like very much to return here