Name: Kahya Resort Aqua and Spa
Price range: from £306.16pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Mattress was rock hard and extremely uncomfortable.  Bedding quality was poor, no sheets provided, just a very thin nylon “blanket”. Pillows were awful.

Room walls were paper thin, could hear everything from next door.

Shower didn’t work very well.

Limit of a maximum of two door cards. Had to beg for the second card as one is the normal.

Drinks selection and quality were very poor.

Meals weren’t very good. Reasonable salad options but meat choices were very limited.

Grass/sand areas around pools were a litter tray for the local cats.

Condition of walkways around pools was poor

Flumes had limited opening times - should be running all day.

Staff were generally grump and not very helpful.

Will not go back.

Very poor, would not recommend

My wife and I arrived home yesterday, my son, daughter-in-law and 3 grandchildren come home on Tuesday.
I can honestly say hand on heart in all the years I have been going A/L in 5* Hotel Complex with grandchildren and nephews this has got to be the worst complex I have visited.
I do not usually complain about anything as I am laid back and would rather put up with minor issues. Unfortunately their were too many faults for what we paid for us not to complain.
First of all we arrived at the complex late at night so couldn't really see anything. We paid extra for a garden or pool view what we got was a dome with no view other than a pair of women's bikini bottoms, mould on the shower chair and also bathroom door water damaged. Complained to our rep and he said they'd upgraded us free of charge? So we stayed as we were.
My Son & Family arrived showed us their apartment it was like they were staying in a totally different hotel. We took pictures and was moved next day and told to keep it to ourselves.
Food was good first 2 days and couldn't fault it. They had October Beer Festival on. Took them all morning to set up. Food was amazing, Acts was amazing and it looked fantastic unfortunately only lasted a couple of hours before they packed it all away. From what I could see it was just a farce to advertise how amazing their complex is. Plenty of videos, photos and drones recording it all.
After that all seemed to go down hill food was hit and miss. Every time we ate in restaurant we would suffer with diarrhea and cramps.
Water slides only open for 2 hours in the morning and the same in the afternoon. Life guards either smoking, on their phones or chatting up young girls.
Bed chairs have seen better days majority of them broken very dated.
Kids free ice cream only open for 1 hour in morning and 1 hour in afternoon.
However you could buy ice cream ect..... Which why would you if you've paid for A/I.
Most staff very rude and not interested, I found only few had people person skills.
Tip boxes all around the complex.
My son got called to reception with his partner as the cleaners had put a complaint in as they had put all their dirty washing under the bathroom sink and stated they couldn't clean the apartment? My granddaughter had an accident during the night and they had stated that they needed to put a protector on the bed? Surely they should have protectors you'd of thought but apparently not? Very rude and intimidating towards them.
I would save your money and find alternative complex this is no way a 5* in fact I'd be hard pushed to give it a 2* rating. The list goes on.
My wife has bladder cancer and has been undergoing chemotherapy treatment, she had an infection couple of weeks before travelling and was given high dose of antibiotics and unfortunately had to stop her chemotherapy until infection cleared. Her legs were swollen to the point she was finding it hard to walk and was in alot of pain she went to see the Dr at 3am in the morning crying in agony and concerned for her wellbeing to be told that it would cost £175.00 for an injection and then major hospital bills even though she had health insurance.
She was reluctant to have any injection especially when the Dr wouldn't listen to her and also has to be careful of which medication she takes which could counteract with her own medication. My wife was beside herself with worry to the to be told to stop crying and take pain medication in which he gave her reluctantly for free. Told her to go back to her apartment and go to chemist in the morning.
Absolutely disgusting especially from a professional.
Needless to say she has an appointment today with her cancer nurses as her legs are still swollen.
Please avoid this hotel all about the money and not the customers.
IF THIS IS NOT A DETERRENT I DON'T KNOW WHAT IS
WIL NOT BE RETURNING

Not 5* Hotel more 2*

I have never wrote a bad review for any hotel I have stayed in but yikes! This hotel is inadequate. Forget 5 star more like 2 star. Want Wi-Fi? Pay extra. Want iron in your room? Not a chance. Want a broken back from a rock mattress? Hell yes. Want cold showers? You’re in the right place! Want unhelpful reception and managers? You got it! 
Honestly, if you’re happy with a cheap getaway then this is the place for you but please please do not come and think you are getting 5 star. If someone would have told me this was 3 star then I would have accepted all the things I experienced (there’s plenty more but I won’t bore you with them) 
On a positive, the spa is incredible! I tried to spend as much time as I could here and the pools and slides are great for the kids. Atleast I’m going home tanned and 3 stone lighter because the food… no thanks.

Be warned

Bacterial & bed bug bonanza!!
October 2024
The hotel is beautiful to look at but that's about it. 

Excuse my spelling and grammar, English is my first language but I'm tired.

The hotel is far from the airport around 1-2 hrs!! if you're going to spend the whole day travelling as I did, don't come here.

On the first morning we were commanded downstairs for a meeting with a love holidays rep. He wanted to sell some excursions at extortionate prices  when I refused, he threatened that I  either book activities or have transfers home cancelled. He was shouting at me in the lobby in front of my two small children. Being in a foreign country I was afraid, no staff stepped in to help, or to see what was happening. He said that we have agency to leave the hotel, and if we wanted to be free then we need to move to another hotel.
He mentioned that love holidays had organised a free shopping trip with transfers that we also had to do. We assumed it was one of the many outlets around....errr nope, it was his mates dodgy little shop. The impression we got was spend or get trafficked awful experience. 

  
The first room allocated was riddled with bed bugs, my daughter was bitten everywhere, even in private areas. To the hotels credit, they laundered all of my families at my request then upgraded the room. We had no bed bug issues after that.
The rooms are decently decorated and clean.

We also witnessed a lady and her son get thrown out of the hotel as she had complained about bed bugs, she was angry and shouting, the staff wouldn't let her have breakfast before she left!!

On day 3 my sister fell ill with food poisoning, we thought OK one off but no!!!!! Me and my daughter fell ill the next day with vomiting and diarrhoea for 12 hours straight. The day after that two more in the group fell ill with the same symptoms. 
We lost a day throwing up and sleeping inbetween cramps.

The drinks are trash!! could not get a decent mojito shame really. 

As for the food, they do everything and absolutely nothing at the same time big let down and I ain't picky. It was luke warm...weird 

No matter your age sex or color the staff will treat you with hatred and contempt, very very few are friendly.

The pools are great and clean enough sun loungers. There's choice for the kids and adults, some areas are a little slippy. The foam parties were cool! There's always something to keep you occupied.

Its walking distance to the beach.

I'm upset I spent my hard earned on this trip, we were ready to come home the cold of the UK after day 3!!
The little ones had a good time as they were sheltered from the drama as much as we could. To top it all off I left an airpod in the bed bug room!!!!!!!!!

Although you couldn't pay me to come back, I spoke to many around the hotel with similar and worst experiences however there were some who had a great time and were not affected by any of the above. 

Go at your own risk

Bacterial and bed bug bonanza!

Health Hazard:

Two days into our holiday I got the worst diarrhoea and vomiting bug I have ever had (having not left the complex and eaten mostly salad). I spent the day in bed with aching muscles and a temperature. 

I made it down to the poolside for an hour which is just as well as my husband badly injured his foot on cracked tiles on the edge of the pool. The lifeguard was called over and he got him medical attention. The wound was disinfected and dressed and he was advised to keep it dry so no more swimming for him. We were also advised to see a doctor for prophylactic antibiotics. As a nurse myself, I had a comprehensive medical kit with us so we decided to self manage it. 

The next day my husband went down with the same D&V bug that I had and so we tagged teamed the bathroom as I still wasn’t feeling well. To try and protect the children I asked reception for a seperate bedroom for myself and the girls as by this point, despite still feeling unwell, I would no longer be contagious. The hotel staff refused to give us a complimentary room so I ended up paying an extra €200 for the two nights. They said there was no evidence of my husband being ill and he would need to see a doctor to prove his illness - I offered to give them access to the hotel room which would undoubtedly have evidenced his illness within a very short time frame. The staff were rude and unhelpful. When I messaged the tour rep for assistance, my messages went unanswered. 

At 2am that night, my 9 year old daughter unfortunately started to be sick so I moved her into the room with my husband and I stayed in the other room we paid for with my 14 year old. Unfortunately my 9 year old was so sick over night (13 different occasions) and was unable to even keep water down, that she ended up in hospital the next day for IV fluids and IV antisickness medication and IV medication to stop her diarrhoea.  She had bloods done which showed a bacterial infection and so was given antibiotics to take away with her. The cost of the hospital trip was over £1400. In a one week all inclusive holiday, I lost 2.5kg due to my illness (and my BMI before I went was 24). 

We put a complaint in to the hotel and they have denied everything, saying it is not related to their food and could have been from other sources as we do not have a stool sample as evidence. They are therefore not willing to appologise or offer compensation. They also state no one else got ill at the hotel the same week we were there. 

I can tell you that the family that wrote the post about the bedbugs and the sickness bug was there the same week we were! 

We left the hotel on Wednesday morning after my husband injured his foot on the Sunday - nothing had been done about the broken tiles on the edge of the pool - nothing to block them off from other people injuring themselves and nothing to repair them.

Shocking Hotel In Turkey

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a health club, and a lazy river. Additional features at this property include complimentary wireless internet access, babysitting (surcharge), and an arcade/game room. This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. <p>Grab a bite at Kahya, one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. </p> Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.

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Kahya Resort Aqua and Spa