Sueno Beach Side

Unfortunately, the hotel is simply not worth the price.

The pools and common areas were nice and well maintained, but the rooms are old and outdated and do not reflect the price or the image of the hotel.

The food was extremely repetitive, with almost the same choices every day. For families, we were particularly surprised that children’s food was offered at breakfast and dinner, but not at lunch. This makes very little sense for a family resort.

The kids’ entertainment was also disappointing. There was no kids’ show every evening, which we honestly expected from a resort of this size and price. Information about daily activities and entertainment was also very poorly communicated. Announcements were extremely limited and could only be found in two specific locations around the hotel, making it very easy to miss activities simply because you didn’t know they were happening.

The service was another major disappointment. Many staff members were not communicative or helpful, and we experienced several rude attitudes when speaking English. Even something as simple as finding milk for our child after certain services had closed became difficult. The manager was the only person who genuinely helped us, and we appreciated his kindness.

Overall, the price-to-quality ratio is extremely poor. Considering the name and reputation of Sueno, we expected a completely different level of quality, service and family experience.

Unfortunately, we cannot recommend this hotel and would not return.

We had a perfect stay at Sueno Beach Side Hotel ⭐⭐⭐⭐⭐

Everything was excellent from start to finish. Our room was spacious, spotless, and perfectly equipped, with all the amenities we needed. The swimming pool was beautiful, and the entertainment was fantastic, with plenty of activities and a great atmosphere.

The food was also excellent, fresh, delicious, and very varied, with plenty of options for everyone. The hotel staff were extremely attentive, friendly, and always ready to help with any request.

The beach was absolutely beautiful as well, and all the facilities and accommodations were available. Honestly, nothing was missing during our stay.

Overall, we really loved this hotel and had a wonderful experience. We would happily give it 5/5 or 10/10 and would definitely recommend it to anyone looking for a great holiday! ❤️

Hi everyone! I’d like to share my feedback about our stay at the hotel from September 5 to 12. We travelled as a family of three, including a child aged 3 years and 11 months. As it turned out, that detail was quite important. I’ll divide my review into several sections to make it easier to read.

HOTEL GROUNDS

At first, the hotel seemed rather old-fashioned, especially the enormous lobby. However, once more guests arrived and we realised how convenient it was to have so many indoor bars, that impression faded. More about food and drinks below. There are plenty of different swimming pools around the hotel, although we only used two of them — the largest pool near the hotel and the children’s pool. The children’s pool had the same problem we’ve encountered almost everywhere else: the water was simply too cold. The kids got cold very quickly, and playing on the slides wasn’t enough to distract them from the temperature or keep them warm. My child immediately decided it was too cold, and we never went back during the entire seven-day stay. The regular pools were warm — in some places, even a little too warm.

Apart from swimming, there were water slides (which we didn’t use), a small amusement park — fans of Soviet-era nostalgia will appreciate it — lots of green areas for walking, a huge number of cats (at least ten!), and one incredibly cool hedgehog! Overall rating: 7/10. Not great, but not bad either.

BEACH

I’ll give the beach its own section. As in many places around Side — and the town itself is literally about a 15-minute walk from the hotel — the beach is sandy. There is the usual issue of a strip of pebbles for the first 3–4 metres when entering the sea, but after that it is all sand. No muddy or silty seabed. The water was amazing: warm both at 10 a.m. and at 7 p.m. However, you could already feel that the season was coming to an end. At times there were strong winds, which created waves, and in the evenings the sea became quite rough.

During the first couple of days, most sunbeds were occupied, but after September 8, when guests started leaving, things became much better. There was no longer any need to rush down at 7 a.m. just to get a decent spot. A solid 8/10 for the beach! We liked almost everything. I’m taking a couple of points off because parts of the shore were dirty. There are some ropes around the beach that seem to shed bits of material, so you definitely couldn’t build sandcastles everywhere.

DRINKS

Where there’s a beach, there are cocktails! So let’s start with alcohol. The hotel has an absurd number of bars. There are two in the lobby alone: at one you can get drinks to take away, while at the other you can sit in comfortable armchairs and drink from nice glasses. If you want pretty Instagram photos, this is definitely the place. Near the entrance there are also the usual Turkish sweets and soft drinks for arriving and departing guests. Next to that is a café where you can have a different selection of sweets — personally, I thought these were much better than the ones served at the main buffet — as well as hot drinks.

There are another five or six bars scattered around the hotel, with bartenders of very different skill levels. Some don’t know what grenadine is and use “something blue” instead, while others actually make good cocktails. During the last few days, we settled on Martini with Sprite because ordering cocktails had started to feel like Russian roulette. So my final rating for the cocktails is 5/10. The hotel could have trained its staff much better, especially considering how many Russian-speaking guests stay here.

FOOD

This was the weakest part of the hotel. The schedule is fairly standard: breakfast, late breakfast, lunch and dinner. However, there is a huge gap between lunch and dinner — from 2:30 p.m. until 7 p.m. During that time, the only places where you can get something to eat are the café I mentioned earlier or the “food street”, which is open until 4 p.m. The food on this “street” is roughly the same as in the main restaurant, apart from burgers and their local version of Kroshka Kartoshka-style baked potatoes.

Based on my previous experience with resort hotels, I expected the food to be different every evening. For example, when we stayed at AQI Pegasos, there really were different dishes to try every day. At this hotel, however, perhaps 10% of the selection changes from one day to the next. And that applies to breakfast, lunch and dinner. During the first few days, it was also almost impossible to find a table at lunchtime because half of the dining areas were closed. Tables were cleared slowly, although I don’t think this was the waiters’ fault — it seemed more like a problem with how the seating was organised.

Eventually, the buffet started to feel like: “Would you like fries, fries, or some meat patties that were part of a different dish yesterday?” Food served at lunch would somehow change its state of matter by the evening and reappear as something else for dinner. One evening, we finally gave up on the repetition and went to one of the paid restaurants for €8 per person (children eat free). And there we finally got some of the variety we had been looking for, although even there some dishes were repeated.

Overall, we were very disappointed with the food. Final rating: 2/10. I’m giving those two points purely for the syrniki — cottage cheese pancakes — which were available every day and which I personally absolutely loved.

INFORMATION ABOUT ACTIVITIES AND THE HOTEL

This was another major issue. The staff at reception and the information desk did not know the current schedule of hotel events, did not know where some activities were taking place, and constantly sent us from one member of staff to another. The website says one thing, while in reality it turns out to be something completely different. Even the QR codes lead to pages containing outdated information. We tried to find one of the meditation activities, and eventually we were sent to a completely different location.

Maybe this was a one-off mistake, but overall we were left with the impression that the staff were surprisingly uninformed about their own hotel’s programme. And this was despite the fact that there were plenty of Russian-speaking employees. The most helpful and pleasant people we encountered were actually the waiters working around the food courts — they genuinely seemed happy to help.

And here’s another complaint: nobody told us that every guest was entitled to visit two out of the five à la carte restaurants free of charge! Until we went and specifically asked about it ourselves, nobody mentioned it at all. At other hotels, things like this were usually presented separately as a “complimentary gift from the hotel”, which immediately created a much stronger impression of high-quality service. So the final rating here is 3/10.

CHILDREN’S ENTERTAINMENT

I saved this section for last because this was one of the main things we were counting on when choosing the hotel. I suspect many people choose hotels like this specifically for a family holiday, so children’s entertainment should be one of their strengths. When we read the reviews, people were practically shouting about how amazing the entertainment programme was and how many activities there were for children. The reality was deeply disappointing.

First of all, our child was 3 years and 11 months old, while the kids’ club only accepts children independently from the age of four. According to hotel rules, children under four cannot stay there without an adult. At previous hotels, even when our child wasn’t yet three, she was happily included in group activities and entertained by the staff. However, once we saw what the children were actually doing at this kids’ club, we were almost relieved.

Every child seemed to be left to entertain themselves and do whatever they wanted, while the staff mostly sat around or wandered nearby, occasionally checking their phones. They barely played with the children and did almost nothing to help them interact with one another. The same staff later appeared at the mini-disco, which was simply terrible. There was no real interaction with the children, the same set of songs was played in exactly the same order every time, and the staff showed absolutely no initiative.

On top of that, the mini-disco location was changed several times because of other activities taking place in the amphitheatre, but these changes were never announced anywhere. The only external activity we managed to attend was a parrot show. The parrots ran around and entertained the children for about half an hour, but none of the kids’ club staff were even there.

Overall, for us this part of the hotel was a complete failure, and I DO NOT recommend this hotel for families travelling with young children. The only positive thing I personally got out of it was that I ended up spending all of my time with my child — and in the end, I was actually very happy about that :) Final rating: 0/10.

OVERALL

Taking everything into account, we will not be coming back. The beach was good, but that is really a feature of Side and the surrounding area rather than something specific to this hotel. The cocktails were mediocre, the food even more so, and despite the hotel marketing itself as family-oriented, there was practically nothing worthwhile for us to do with a small child.

Our expectations were much higher, especially considering that the hotel presents itself as a full five-star resort and is more expensive than many alternatives. Final score: 25/60. Or, to put it very simply: Choose another hotel.