Laguna Beach Alya Resort and Spa

Stayed here for a week and honestly had a great time. The hotel was clean, the rooms were spacious and the staff were really friendly throughout the whole stay. We especially enjoyed the pool area and the entertainment, which kept me and my brothers busy in the day.

One of the best parts was meeting some really nice people there, which made the whole holiday even more enjoyable.

The only downside for me was the location — it’s quite a distance from the airport and there isn't loads to do around the hotel, so it's more of a stay-at-the-resort type of holiday.

Overall though, we really enjoyed it and I’d definitely consider coming back. Good hotel, the animators were very nice and a really nice atmosphere.

⭐ Very Disappointing Experience – Beautiful Hotel, Terrible Food & Service We stayed at this hotel as a group of 6 and, unfortunately, the experience was extremely disappointing. The hotel itself is beautiful, but what is the point of paying around £3,000 for a holiday when there is barely any decent food to eat? The food was terrible and the same every day, with very little variety. At times, we even had to go to the beach bar just so our child could have a pizza because there was nothing suitable to eat in the main restaurant. The Italian à la carte restaurant is a joke. The food was terrible, the service was poor and some of the staff were extremely rude. I would honestly recommend avoiding it. The Guest Relations Manager was also very rude and dismissive. When I explained that the food was terrible, he told me that I couldn't use the word "terrible" and said that he eats at the same restaurant every day and thinks it's fine, questioning why we were complaining. This is absolutely not the way to respond to paying guests who are genuinely unhappy. The internet constantly dropped, which was very frustrating. Housekeeping was another major disappointment. During our one-week stay, towels were not changed properly and we repeatedly had to call reception to ask for clean ones. The floor was left very dirty, especially with sand after going to the beach, and even after complaining, the same thing happened the following day. There was also no regular refill of water, tea, coffee or cups. Housekeeping basically made the beds and emptied the bins. We even left tips every day, but the service did not improve. Unfortunately, on the last day of our stay, all 6 of us became seriously ill with what appeared to be food poisoning. It was absolutely awful, especially having to travel a long way home while feeling so unwell. We cannot say with certainty what caused it, but the timing made the experience even worse. The positives ❤️ The bar staff were fantastic and honestly made our holiday much better. A special thank you to Sude from the Lobby Bar, who was amazing, Ihsan from the Main Restaurant, and Serdar from the Pool Bar. They were friendly, helpful and made us feel welcome. The hotel itself is beautiful, but the management seriously needs to improve the food and housekeeping. This was honestly the first holiday in my life where I couldn't wait to get back home. I would not recommend booking this hotel. You may regret it.

Absolutely amazing. The rooms were clean and spacious. No problem with getting loungers. Pools were amazing. Big shout out to the animation team especially Diya, Karina, Lina and Polina. Bar staff were brilliant. Fantastic hotel, will be revisiting.🥰🥰🥰