Swandor Topkapi Palace Hotel

We arrived from France at Swandor Topkapi Palace two days ago.

Overall, most of the staff have been kind and welcoming. The rooms are clean, and the food appears fresh and hygienic. However, compared with other hotels we have stayed at in the Antalya area, the food selection is less varied.

The children’s buffet was particularly disappointing. It only offered around four choices, mostly boiled potatoes and a few puréed dishes prepared by the restaurant. In other resorts, there are usually more options, including sealed baby food, fruit compotes, milk, and juices from well-known brands. As parents, we appreciate being able to check the ingredients and expiration dates ourselves, especially for an 11-month-old baby.

Another issue was the elevators. They are very old, extremely slow, and sometimes seem to get stuck or take an unusually long time to arrive. We are staying on the third floor with an 11-month-old baby, so we always have a stroller with us, and using the stairs is not a practical option. On several occasions, we had to wait 15 minutes or even longer just to get an elevator, which became very frustrating.

Unfortunately, our biggest disappointment was the medical service.

Our 11-month-old son was playing with his 10-year-old brother when he fell off the bed. I immediately checked him for signs of a concussion, following the recommendations we use in France: I checked his pupils, looked for any fluid coming from his ears or nose, and made sure he had not lost consciousness or shown any other concerning symptoms. Even though he seemed fine, I decided to take him to the hotel’s medical office for reassurance.

The experience was honestly shocking. When we arrived, the doctor wasn’t even there. The nurse did not call him until after I agreed to pay $120 for the consultation. My son’s health comes first, so I agreed without hesitation.

About 15 minutes later, the doctor arrived from outside, sweating, and without even washing or sanitizing his hands before examining my baby. He briefly looked at his eyes and said everything seemed normal. I was the one who had to ask him to examine my son’s head, ears, and back more carefully.

Despite telling us that everything appeared normal, he immediately recommended an X-ray. When I asked why it was necessary if his examination was normal, he could not give a convincing explanation. I know that after a minor head injury, the recommended approach is careful observation over the following 48 hours unless there are warning signs. It honestly felt as though the X-ray was being suggested simply to generate additional charges rather than because it was medically necessary.

When I declined the X-ray, instead of simply respecting my decision, I was asked to sign a document stating that the doctor would not be held responsible. While I understand the need for medical consent forms, combined with everything that had happened before, it left us with the impression that the priority was protecting the clinic and generating additional income rather than providing reassuring and professional medical care.

This experience did not inspire confidence at all. The medical service felt unprofessional and more focused on making money than on providing proper patient care. I sincerely hope the hotel reviews the quality and professionalism of the medical service it offers, because families deserve much better when it comes to their children’s health.

This was a family holiday 2 adults and 2 teenage boys aged 17. July 2026 Rooms : we had duplex two bedrooms upstairs and downstairs . This was the best accommodation to separate teenagers in own space . Down side is only one balcony for the main bedroom but didn’t bother us. View from our room was not great but not hotel fault it’s listed as garden view and it was that hot we didn’t sit on balcony so no issues for us Food : no issues with choice and amount available . We enjoyed it but it’s busy ( it’s a big hotel so expect people ! ) We were not poorly the hygiene looked good .. again it’s hot country and you will see flies like you do in England 🤭 Beach and pier : this is great and was a big part of our holiday Entertainment : lots of choice if that’s your thing you will enjoy the variety day and night something for everyone Height of season it’s so hot sitting outside - not much entertainment inside air conditioning but we can’t complain about the sun ☀️ This is a large hotel so be aware of this It’s a fab set up There are glasses for your drinks around pool areas which was hazardous . We did see the hotel staff telling families to not put drinks around the pool side on floor . Again it’s lovely to drink from glasses but children carrying these is risky ! The bar staff and entertainment team work really hard and will look after you . Thankyou to all the ladies and gents making lovely cocktails and drinks for us 👌 The cleaners kept our room lovely and filled up the fridges . This hotel was the first I noticed a lot of rude guests .. maybe because of the size it was more noticeable We had a good holiday though and you wouldn’t be disappointed if you booked and there is a lot to like about this hotel Antalya was great.. it’s full of swanky hotels so if you like that and Fake designer clothing you will enjoy . There is nothing round the hotel but the bus is easy and cheap to use The onsite shop is daylight robbery so please be prepared with what you need to take !

We had an amazing time at topkapi palace hotel it’s our third year here. We are especially leaving this review for the lovely workers at Safir restaurant. Mr Yasin, Miss Jasmine and Mr Yunus provided impeccable service as well as the most friendly atmosphere and conversation. We have enjoyed it every year we have come here and they made this year especially special for us. The hotel is a beachfront hotel easily accessible all sun beds are included, towels too. Very hospitable hotel amazing staff and service. They also have a nurse on-site and a doctor on call.