- Turkey Holidays
- Lara
- Royal Seginus
This hotel with a very special design is located in a paradisiac place, by the sea. The Antalya Airport can be reached within 20-minute drive. The hotel rooms are very spacious, bright and modern. They have services such as tea and coffee making facilities, private bathroom with amenities and hairdryer, air-conditioning and safe. The hotel offers a fantastic spa where guests can enjoy numerous body treatments to take care of while relaxing including sauna, Turkish baths and Jacuzzi. Guests can also enjoy the Mediterranean breeze at the hotel's garden and terrace. Guests can relax at a seasonal outdoor and indoor pool. The perfect choice for any vacation, the hotel boasts spectacular beaches, outstanding service, and thrilling activities such as sport competitions, evening shows, musicals and kids activities. Sure to please any traveller, the property is proud to offer outstanding service and superior accommodations.
2/5 — Royal Seginus Hotel — Sadly going downhill fast
I have visited this hotel several times in the past and have always enjoyed my stays — which is why it is so sad to see how far it has fallen. The decline is not the fault of the everyday staff, many of whom still try their very best; it is entirely due to management. The new General Manager simply does not appear to know how to run a hotel, and the place is suffering badly under his leadership.
The cutbacks are obvious everywhere you look. The food is nowhere near the standard it used to be, and the rooms are no longer as clean or as well-maintained as they once were. The way staff are treated is deeply concerning — some of those employed seem past the point where they should be working, while the young, happy, energetic team that made this place special in previous years have all but gone. It is genuinely unrecognisable from the hotel we used to know.
We arrived to find the hotel practically empty; it only began to pick up in our second week, just before the beer festival — had we known this was scheduled, we would have booked for later in the season. Even then, a friend who was here told us the festival was not a patch on previous years — there was no real atmosphere, and it was over very quickly.
The entertainment is another huge disappointment. Night-time at the upstairs bar and pool bar is absolutely chronic — the bands are rubbish; I have seen better entertainment at a local karaoke night. The shows in the amphitheatre are just as bad — the same tired, old acts year after year, nothing fresh, nothing new.
Where has the old animation team gone? Years ago, they performed their own shows — the Michael Jackson tribute, the Country & Western show, Mr & Mrs — they put on the best entertainment themselves! Now they just bring in outside groups that have been touring for years and years — nobody wants to watch them. They need to bring in proper entertainers and let the animation team do their own shows again — that's what everyone loved.
Then there's the bingo — the prizes are absolute rubbish. You're paying 30 euros for things like a single-letter temporary tattoo or just five minutes on a jet ski — the value is terrible. Nobody wants to buy tickets at these prices, yet the poor animation staff are forced to walk around all day, every day, trying to sell them — it's an impossible job, and it happens twice a week. Lower the prices and get decent prizes — that's the answer.
You can see the unhappiness written all over the staff. There are far too many managers and supervisors and not enough people doing the actual work. The animation team try incredibly hard, but the man in charge — a gentleman called Honor — is rarely to be seen. He spends his time chatting up younger female guests, hiding away in corners, or filming the staff instead of leading them. He is rude and abrupt to his own team, and simply ignores anyone who isn't young and female. He is not an entertainer, he has no presence, and he needs to be removed — he brings nothing positive to the hotel.
The staff look worn out, fed up, and no longer enjoying their work. There is very little in the way of daytime activities, and the whole place has lost its spark. Longtime guests who have visited for years are now trying other hotels — that should say everything.
This hotel desperately needs new management from the top down. It needs fresh entertainment, it needs fair bingo pricing, and it needs an animation manager who actually does the job — someone visible, energetic, and there for everyone, not just a select few. I hope someone listens before it is too late.
Ramazan is an excellent bartender and a very kind and friendly person. He is always attentive, professional, and makes you feel welcome. Great service and a great attitude highly recommended!
Honestly we were really anxious and worried ahead of going based on some recent bad reviews. It really swayed our expectations. But Royal Seginus was absolutely fantastic. Take it on face value for price paid to experience received and don't go expecting 5 star ultimate luxury and you will really enjoy it. The service was pretty good but we weren't expecting to be served on hand and foot. We were happy to help ourselves at breakfast lunch and dinner but the staff did get us drinks to the table etc. Our room was absolutely amazing, so big! Very luxurious. I know want a steam shower at home lol. The room was cleaned towels and sheets changed daily. The food was actually pretty decent. It wasn't like eating at The Ivy don't get me wrong but there was always something to eat and we never got ill or any sign of sickness once, (as previous reviews stated.) If we picked something that didn't look completely convincing (maybe slightly pink) just get something else. The vast selection of food and drinks was absolutely incredible (albeit it maybe a bit repetitive if you stick to what you feel comfortable with.)
There was always a huge selection of food inside, outside or at the beach. You won't go hungry!
The resort, beach and pools were absolutely amazing. Honestly I would highly recommend it. One of the best holidays we have ever had!
The only negative is the blue slide beat me up a bit and chucked me out the ring so maybe avoid the slides - that did happen to others also I did see people exiting with bruises The location is so close to Land Of Legends definitely go there and the walk or short taxi to Lara Bazaar was a highlight too.
Thankyou. We loved it.
Firstly, I understand its easy to criticise on a platform but based on visiting Turkey over 30 times, staying in many different hotels, my review is based on experience and the opportunity for a hotel to respond to issues brought to them by guests staying in their hotel.
The Royal Seginus in Lara Beach is not a 5 Star Hotel. It is in our opinion now just about a 4 Star. This is based on previous stays we have had in this hotel Pre-Covid when it was worthy of its 5 Star Rating.
In Summary -: Food - the main restaurant is now more like a canteen. Whilst on first view there seems to be many choices, in principle the same type of food was presented day in day out. The dishes on display were often cold, dried up, unreplenished and left looking unappetising. Many chefs stood around the food hall, mainly talking to each other or on their phones and only once in 10 days did I see a chef telling service staff to remove a dish, top a dish up or make it look editable. No temperatures were taken and on putting the luke warm food on your plate it was cold on sitting down to eat. Many times we commented on this but nothing was done.
A La Carte Restaurants - we decided as an alternative option we would utilise the various themed restaurants. On trying to book we found out that the historical price of 10 Euros per person had risen to 30 / 40 Euros per person. This meant our family of 4 would have to pay an additional 120 / 160 Euros per meal. The hotel Stone Group had decided to increase the price this season but no one was taking up the opportunity to dine which meant many stayed closed. On requesting to eat in a themed restaurant, we were informed we would need a minimum of 6 to 10 people to dine for the hotel to open one. When we found other disgruntled holidaymakers who were prepared to pay we were informed that no chef's were available to open up on the days we required them.
We did manage to dine in the Steak & Teppanyaki Restaurants at an additional 160 Euros per family meal and once in the Italian at 120 Euros. This gave us a break from the canteen food but at a cost. We constantly complained and managed to get another 2 nights free but it took a lot of complaining to the hotel. After numerous visits and conversations with Guest Relations, who to be fair tried to be helpful, we actually got to speak with the Operations Manager, a Mr T Ceylani, 3 days before our departure. He listened to all our comments, took notes, seemed empathetic and said he would contact us with an outcome. We never heard from him again which based on our ongoing experience of the hotel was not surprising.
The hotel felt like it was winding down after the busy summer. Many of the staff looked tired and scruffy in their uniforms and quite a number of staff ignored you. There where though, also some great staff who were friendly and could not do enough for you. Many of the staff also seemed to agree and commented on how the hotel standards had dropped and I believe they were getting used to the holidaymakers comments/complaints.
Other issues that arose - we had a day of ongoing rain so you could not go out. A number of us with children asked could we use the large indoor pools thinking it would help keep the children entertained. We were informed that the indoor pool did not open until November and would not compromise even though they had the life guards available. I have on numerous occasions in other local hotels used the indoor pool without problem. Again another opportunity for the hotel to go that extra mile but they were not interested in helping.
Hotel Rooms - I would say these are some of the largest and spacious rooms I have stayed in which was great. Sadly, the cleaning was not up to standard with dirty drinking glasses, mirrors and doors on arrival. My daughter had a small child and fed him in the room but many plates and dishes were left over a number of days which resulted in her putting them on the floor in the corridor to be removed. A hotel with a 5 Star rating would not let the issues above arise.
Overall, we gave the hotel many opportunities to respond to issues raised and we heard many other nationalities complaining about the same things. Sadly the hotel did not fully take all of these on board and we will not stay or recommend any of our friends to stay there in the future.
This is our 7 th vist to the hotel the main reason we keep coming back is the wonderful MR Alex he is always happy bright and cheery his water gym and aqua Zumba are amazing he is constantly on the go talking to guests
