Royal Seginus

We booked and paid a premium for a Junior Suite. On arrival we were dumped in a plain standard room facing the street, which is a very generous interpretation of the word "suite". It took a full 24 hours before anyone bothered to move us, so day one of our holiday was spent watching traffic instead of the sea. The hotel is cramped. At mealtimes you don't so much dine as compete, because finding a free table turns into a small sporting event three times a day. The pool and beach follow the same rule, with clearly more guests than sunbeds, so unless you enjoy setting a dawn alarm to claim a lounger, tough luck. The beach itself is, to put it politely, not easy on the eyes. Everything costs extra, and getting a simple drink with your meal is oddly difficult. The place is obviously overbooked and the waiters can't keep up, so you'll finish eating long before anything to drink turns up. And the part that actually matters: our whole family got food poisoning. A hotel can be forgiven for a lot, but making its guests ill isn't on that list. Credit where it's due, once we finally got the right room its standard was genuinely good. There was also a jacuzzi, which would have been lovely if it hadn't smelled like a sewer. For the prices they charge we expected far better, and we won't be back.

I never write reviews for hotels as I find that you make the experience what you want it to be, in this case I will make the exception to my rule, and RECOMMEND YOU BOOK SOMEWHERE ELSE, AS THERE ARE PLENTY MORE TO CHOOSE FROM IN THIS WONERFUL COUNTRY AND LOCATION. I have made a complaint to the Operator around the issues I faced, I hope that Families aiming to go there, consider them - listed below. In summary worst apparent 5star hotel I have every been too, and I am being told by the Operator - " the ratings shown on our website are based on information supplied by the service provider and should be used as a guide rather than a guarantee"

1. Misrepresentation of Facilities and Hidden Restrictions

Neither your website nor the hotel's official literature mentions any height, age, or operational restrictions regarding the waterpark and funfair. Upon arrival, we were informed that my daughter was barred from using these amenities. Had these restrictions been transparently disclosed at the time of booking, I would never have selected this hotel. 2. Discriminatory Enforcement and Staff Hostility The enforcement of these rules was inconsistent and biased. I personally witnessed numerous Turkish families with younger and shorter children using the waterpark and funfair facilities without issue. When my daughter attempted to use them, she was singled out and turned away by rude staff members. This clear bias caused immense, unnecessary distress to both my daughter and myself. 3. Substandard Five-Star Service The hostile attitude toward foreign guests was evident throughout the entire resort. Hotel staff were consistently dismissive and unhelpful. Furthermore, the basic infrastructure was unacceptable for a five-star property, characterized by severe queues and painfully slow service at all bars and dining areas. 4. Failed In-Resort Resolution I raised these issues immediately with your on-site Customer Services team. They were completely indifferent and made zero effort to resolve the situation or alleviate the impact on our holiday.