IC Hotels Residence

Mr. Samet, the manager at the hotel reception, was absolutely amazing throughout our stay. He went above and beyond to help us and make our stay as comfortable and pleasant as possible. He showed great care and kindness towards our father, who was unwell, and kindly arranged a wheelchair to make things easier for him. He also gave us a beautiful room and was always available, attentive, and ready to listen to and help with any concerns we had. Mr. Smart is extremely professional, caring, helpful, and genuinely dedicated to making guests feel comfortable. His exceptional service and kindness made a real difference to our stay. We are truly grateful for everything he did for us and highly appreciate his support. Thank you so much, Mr. Samet!

A disappointing decline after three consecutive stays

Having stayed at this hotel for three years in a row, it pains me to say that the standards have noticeably declined in several areas. When we first visited in 2024, everything was impeccable, which is why we were happy to return year after year.

The queues in the main restaurant are now significantly longer than they were previously. If you want popular items such as pizza at lunch or dinner, or a freshly made omelette at breakfast, be prepared to wait. The hotel has reduced the number of omelette stations from two to one, which has created considerable congestion.

One of the main reasons we originally chose this hotel was its excellent handling of my son's nut allergy. In previous years, we could order his food through Guest Relations, who would arrange for it to be prepared separately to minimise the risk of cross-contamination. Unfortunately, this year that service has fallen short. Despite showing Guest Relations pictures of the chicken nuggets he would normally have, they have repeatedly provided dry, breaded chicken fillets instead. We have therefore had to carefully select suitable food from the restaurant ourselves.

On a positive note, the waiting staff who recognise us from previous visits have been fantastic and always make an effort to look after us, particularly at the À La Carte Snack Café. Their service has been one of the highlights of our stay.

The facilities remain very good. My son has absolutely loved the waterpark, there are plenty of pools, and we have never struggled to find a sunbed, regardless of what time of day we have looked.

We've also met both old friends and made some new so with 2 nights remaining, we will be doing our best to enjoy the remaining time.

The entertainment, however, has been disappointing compared with previous years. There appear to be fewer live performances, with a DJ providing the entertainment on most evenings. The restaurant also seems to be understaffed in the evenings, with drinks sometimes taking longer to arrive than you would expect.

Finally, and through no fault of the hotel, the clientele seems to have changed too. At this price point, you would perhaps expect a higher standard of behaviour, and unfortunately we have witnessed some rather poor manners from both children and adults.

Overall, there are still plenty of positives, particularly the facilities, waterpark, pools, availability of sunbeds and the excellent waiting staff. However, having visited three years running, the decline in service and standards is noticeable. It is disappointing because this was previously a hotel we would have recommended without hesitation.

Unfortunately, despite the many positives, we have decided that we will not be returning next year. Having stayed here for three consecutive years and seen how excellent the hotel was when we first visited in 2024, it is genuinely disappointing to feel that the standards have declined to the point where we no longer feel it offers the experience we are looking for.